Deck 4: Attitudes and Job Satisfaction

Question 1

Which of the following is not a component of attitudes?

A) cognitive
B) affective
C) relational
D) behavioral

Answer 1

C

Question 2

Karen is experiencing cognitive dissonance as it relates to feelings about her new job and her family. Which of the following reactions is she likely to experience?

A) She will be motivated to make a change in one or both of these areas.
B) She will ignore the cognitive dissonance.
C) She will not consider potential rewards in her new job.
D) She will reduce her influence on her job and her family.

Answer 2

A

Question 3

The three components of attitude are______.

A) unimportant
B) typically unrelated and converge
C) typically related and converge
D) typically related and divergent

Answer 3

C

Question 4

Which of the following components of attitude is a statement of belief about something?

A) affective
B) cognitive
C) behavioral
D) demonstrative

Question 5

Which of the following is defined as an employee's desire to remain a member of an organization?

A) job satisfaction
B) organizational behavior
C) organizational commitment
D) turnover intent

Question 6

What is defined as the incompatibility between two or more attitudes or between attitudes and behaviors?

A) affective confusion
B) cognitive dissonance
C) thought diversity
D) behavioral conundrum

Question 7

Which of the following component of attitude is the emotional part?

A) affective
B) behavioral
C) cognitive
D) demonstrative

Question 8

How is social pressure related to the relationship between attitudes and behaviors?

A) Social pressure weakens this relationship.
B) Social pressure strengthens this relationship.
C) Social pressure is unrelated to this relationship.
D) Social pressure attenuates this relationship.

Question 9

According to a recent survey by the Society of Human Resource Management (SHRM) what was given as the most important factor leading to job satisfaction among employees?

A) positive relationship with boss
B) respectful treatment
C) job performance
D) pay and benefits

Question 10

Francisco wants to ensure his employees' attitudes about the mission of his organization are positive. Which of the following suggestions could improve his employees' attitudes?

A) Tell employees what their attitude should be.
B) Leave them alone to think what they want.
C) Fire disagreeing employees.
D) Let employees state perceptions of the organization during a team meeting.

Question 11

According to a 2015 survey by the Society of Human Resource Management (SHRM) what percentage of employees indicate high levels of job satisfaction?

A) 23%
B) 43%
C) 63%
D) 88%

Question 12

What is defined as "a psychological tendency that is expressed by evaluating a particular entity with some degree of favor or disfavor"?

A) emotion
B) demeanor
C) mood
D) attitude

Question 13

Which of the following is a contingency factor influencing the relationship between attitudes and behaviors?

A) lack of correspondence
B) social pressure
C) limited accessibility
D) instability

Question 14

Which of the following component of attitude is an intention to act?

A) affective
B) behavioral
C) cognitive
D) demonstrative

Question 15

Maria wants to change her students' thoughts about cheating on her exam in a management class. Which of the following suggestions could help change their attitudes?

A) Simply tell them not to cheat.
B) Give examples of what cheating is.
C) Have them read an honor code prior to the exam.
D) Let them take the exam without observing them.

Question 16

Kyle is interested in his subordinates attitudes related to how much they trust him as a supervisor. He could best approach this by ______.

A) asking how much they trust their coworkers
B) asking how much they trust all leaders within the organization
C) asking how much they trust him specifically
D) not asking his employees, just observing their behavior

Question 17

Which of the following is an important reason we should care about work-related attitudes?

A) Helps to understand people's reactions to their work and leaders.
B) To realize we are unable to change attitudes.
C) They are not related to behaviors that organizations care about.
D) They do not contribute to well-being and life satisfaction.

Question 18

Attitudes are ______.

A) simple/straightforward
B) impossible to measure
C) complex
D) unimportant in organizational life

Question 19

Being asked frequently about an attitude increases the link to behavior. This is related to which contingency factor?

A) stability
B) social pressure
C) correspondence
D) accessibility

Question 20

Research has shown organizational commitment is positively related to ______.

A) absenteeism
B) stress
C) job satisfaction
D) turnover

Question 21

Which of the following is a response to job dissatisfaction?

A) reduced absenteeism
B) increased performance
C) sabotage
D) neglect

Question 22

What is defined as fundamental premises that individuals hold about themselves and their functioning in the world?

A) core self-evaluation
B) self-efficacy
C) job involvement
D) organizational commitment

Question 23

Which of the following responses to job dissatisfaction occurs when the employee can wait for the situation to improve, showing trust in the management to address the dissatisfaction in time?

A) neglect
B) loyalty
C) exit
D) voice

Question 24

Which of the following is defined as a pleasurable or positive emotional state resulting from the appraisal of one's job or job experience?

A) organizational commitment
B) cognitive dissonance
C) job satisfaction
D) perceived organizational support

Question 25

Sherry pays all of her employees a salary that is well above what is needed to live comfortably in the United States. Sherry should know which of the following about the relationship between income and job satisfaction?

A) The more she pays, the more satisfied they are likely to be with their job.
B) The more she pays, the less satisfied they are likely to be with their job.
C) The relationship between income and job satisfaction goes away.
D) Her lower pay employees will likely not be satisfied.

Question 26

Theo realizes he has grown dissatisfied with his job. He is generally passive but constructive. Which reaction will he likely show?

A) voice
B) neglect
C) loyalty
D) exit

Question 27

In general, how do most people feel about their jobs?

A) antipathy
B) satisfied
C) dissatisfied
D) indifferent

Question 28

Research has shown core self-evaluation has been positively related to ______.

A) persistence in job search
B) pessimism about job search
C) job search failure
D) negative attitude about oneself

Question 29

Which of the following is true about job satisfaction?

A) Progressive organizations do not care about the well-being of employees.
B) Job satisfaction cannot be changed.
C) Job satisfaction is not positively related with performance.
D) Job satisfaction is related to other work-related attitudes

Question 30

Which of the following responses to job dissatisfaction occurs when employees can discuss their dissatisfaction with their supervisor, making suggestions for improvement?

A) voice
B) loyalty
C) neglect
D) exit

Question 31

Wanda realizes she has grown dissatisfied with her job. She is active by nature, but is so dissatisfied she will be destructive in her response. Which reaction will she likely demonstrate?

A) voice
B) exit
C) neglect
D) loyalty

Question 32

According to research, what is the average correlation between job performance and job satisfaction?

A) 0.8
B) 0.4
C) 0.2
D) no correlation

Question 33

Research has suggested the strongest relationship to overall job satisfaction is satisfaction with which of the following job facets?

A) the work itself
B) pay
C) promotion opportunities
D) coworkers

Question 34

Employees who are highly paid are ______.

A) generally dissatisfied with their job
B) just as satisfied as lower paid employees
C) more satisfied than lower paid employees
D) less satisfied than lower paid employees

Question 35

Tim realizes he has grown dissatisfied with his job. He wants to be active and constructive in his response. Which response is he likely to choose?

A) loyalty
B) exit
C) neglect
D) voice

Question 36

Brian realizes that measuring overall job satisfaction is important, but he is not sure why he should assess facet-specific measures of job satisfaction. Brian should know______.

A) that if employees are satisfied with their job in general, then they are satisfied with all parts of the job
B) that he will have a better understanding of employee attitudes about all aspects of their jobs
C) that whether they are satisfied or not is irrelevant to workplace outcomes
D) that satisfaction is interesting, but unimportant to employee well-being or performance

Question 37

Which of the following is true about job satisfaction?

A) It shows how positive an employee is regarding their home life.
B) It is viewed as the only part of a person's reaction to their life resulting in happiness.
C) It is important even if not directly related to job performance.
D) It has only been studied in U.S.-based organizations.

Question 38

Which of the following responses to job dissatisfaction occurs when the employee allows the situation to get worse and may be late or absent from work and put in less effort on the job?

A) loyalty
B) exit
C) neglect
D) voice

Question 39

Which of the following responses to job dissatisfaction occurs when the employee can search for another job and leave?

A) loyalty
B) exit
C) voice
D) neglect

Question 40

A review of cross-cultural research on job satisfaction concluded that______.

A) satisfaction is dramatically different in countries outside the United States.
B) satisfaction is unrelated to performance in countries outside the United States.
C) satisfaction is unrelated to withdrawal behaviors in countries outside the United States.
D) satisfaction is similar in countries outside the United States.

Question 41

Which of the following characterizes those low in organizational commitment and low in job involvement?

A) Institutional Stars
B) Corporate Citizens
C) Lone Wolves
D) Apathetics

Question 42

Mike has an employee, Marvin, who has shown low job involvement but high organizational commitment. Which of the following is a possible intervention for Marvin?

A) focus on satisfaction with coworkers
B) focus on working conditions
C) focus on increasing organizational commitment
D) focus on increasing pay

Question 43

Which of the following characterizes those high in organizational commitment and low in job involvement?

A) Institutional Stars
B) Corporate Citizens
C) Lone Wolves
D) Apathetics

Question 44

Claire has low organizational commitment. She is likely to display ______.

A) increased satisfaction
B) increased motivation
C) increased absenteeism
D) increased performance

Question 45

Which of the following is defined by employees paying attention to whether the organization values their contributions and cares about their well-being?

A) perceived organizational support
B) employee engagement
C) job involvement
D) organizational commitment

Question 46

According to research, employee engagement has been shown to be positively related to which of the following______.

A) customer satisfaction
B) accidents on the job
C) low productivity
D) reduced profits

Question 47

Which of the following is defined as the moral obligation to stay with the organization--because it is the right thing to do?

A) normative commitment
B) job commitment
C) continuance commitment
D) affective commitment

Question 48

Charlotte has a high level of job involvement. She is likely to demonstrate ______.

A) increased organizational citizenship behaviors
B) decreased job performance
C) decreased self-esteem
D) increased turnover

Question 49

Which of the following is defined as how much an employee identifies with their job and views their performance at work as an essential part of their self-esteem?

A) job satisfaction
B) organizational commitment
C) job involvement
D) core self-evaluation

Question 50

According to a 2012 Gallup survey, what percentage of employees are actively disengaged with their work?

A) 38%
B) 78%
C) 18%
D) 58%

Question 51

Which of the following is defined as an employee's emotional attachment to an organization?

A) job commitment
B) continuance commitment
C) affective commitment
D) normative commitment

Question 52

Smita is looking for a job. Research shows which of the following will help her be successful in the job search?

A) maintaining a positive attitude
B) forming a negative self-image
C) being self-critical
D) being passive

Question 53

Which of the following is a component of organizational commitment?

A) job commitment
B) continuance commitment
C) work-life commitment
D) personal commitment

Question 54

Which of the following is a suggestion provided by career trainers related to attitudes and job search success?

A) dress for success
B) be desperate
C) be arrogant
D) be docile

Question 55

Which of the following characterizes those high in organizational commitment and high in job involvement?

A) Institutional Stars
B) Corporate Citizens
C) Lone Wolves
D) Apathetics

Question 56

Raheem works in a position with high job demands. According to research on employee engagement, which of the following job resources should matter to her?

A) uniformity
B) anonymity
C) supervisor support
D) diversity

Question 57

Matt does not feel engaged at work. He does not feel this is important for his job performance. Which of the following is a job resource that could alter his thinking?

A) performance feedback
B) less coaching
C) lower support from colleagues
D) high job demands

Question 58

Which of the following is defined as the investments of an individual's complete self into a role?

A) perceived organizational support
B) employee engagement
C) job involvement
D) organizational commitment

Question 59

Which of the following is defined as the degree to which an employee is aware of the costs of leaving an organization?

A) job commitment
B) continuance commitment
C) affective commitment
D) normative commitment

Question 60

Which of the following characterizes those low in organizational commitment and high in job involvement?

A) Institutional Stars
B) Corporate Citizens
C) Lone Wolves
D) Apathetics

Question 61

Competence can also be referred to as ______.

A) self-efficacy
B) self-esteem
C) self-determination
D) self-confidence

Question 62

Which of the following are most likely to focus on their future with the organization?

A) Lone Wolves
B) Institutional Stars
C) Corporate Citizens
D) Apathetics

Question 63

Leaders should recognize that attitudes ______.

A) are related to performance
B) are solely dependent on the employee
C) are not related to job meaning
D) cannot be changed

Question 64

Charles is a charismatic leader. According to the text, he can influence his followers' commitment by which of the following actions?

A) promoting lower levels of intrinsic motivation through goal accomplishment
B) emphasizing the linkages between follower effort and goal achievement
C) providing clear policies and procedures
D) creating reduced personal commitment by leader and followers to a common vision, mission, and organizational goals

Question 65

Which of the following is one of the cognitions related to psychological empowerment?

A) lack of meaning
B) self-determination
C) confidence
D) commitment

Question 66

According to research on perceived organizational support, which of the following is recognized as a category of beneficial treatment ______.

A) fairness
B) coworker trust
C) reduced supervisor support
D) lower organizational rewards

Question 67

Which of the following is most likely to focus on satisfaction with rewards?

A) Institutional Stars
B) Lone Wolves
C) Apathetics
D) Corporate Citizens

Question 68

Which of the following cognition of psychological empowerment refers to how much you believe that you can influence important work outcomes (e.g., administrative policies at work)?

A) impact
B) self-determination
C) competence
D) meaning

Question 69

How is perceived organizational support related to other attitudes?

A) unrelated to other attitudes
B) no different to other attitudes
C) unimportant for other attitudes
D) distinct from other attitudes

Question 70

Who plays the strongest role in perceived organizational support?

A) coworkers
B) customers
C) supervisors
D) subordinates

Question 71

Evan wants to create a sense of meaning for his employees. He could do which of the following to accomplish this?

A) disregard the personal standards of employees
B) align work goals with personal standards
C) pay little attention to work goals
D) change employee values

Question 72

Which of the following cognition of psychological empowerment is defined as the degree to which you feel that you have a choice in your work and autonomy to carry it out according to your own preferences?

A) impact
B) self-determination
C) competence
D) meaning

Question 73

According to a recent survey by the Society of Human Resource Management, younger workers are more satisfied with their jobs than older workers.

Question 74

Which of the following can guide leaders to increase meaning for employees?

A) Discovering work does not have a satisfying purpose.
B) Understanding my work helps me understand my coworkers.
C) Knowing my work does not make a positive difference.
D) Prompting employees to transcend their personal needs or goals in favor of those tied to a broader mission or purpose.

Question 75

Ella has a strong feeling of perceived organizational support. Which of the following is an outcome related to this feeling?

A) She is likely to show up late often.
B) She engages in less organizational citizenship behaviors.
C) She is likely to be more committed to her organization.
D) She is likely to be less satisfied with her job.

Question 76

Research on leadership shows that having higher-quality work relationships with followers relates to ______.

A) decreased job satisfaction
B) increased organizational commitment
C) decreased empowerment
D) increased diversity

Question 77

Which of the following is defined as how much work goals align with an employee's personal standards?

A) job involvement
B) employee engagement
C) meaning
D) perceived organizational support

Question 78

Which of the following cognition of psychological empowerment is defined as your belief in your capabilities to show mastery in your work role?

A) impact
B) self-determination
C) competence
D) meaning

Question 79

Which of the following cognition of psychological empowerment is defined as how much work goals align with your personal standards (i.e., how well the work "fits" your values)?

A) impact
B) self-determination
C) competence
D) meaning

Question 80

Which of the following is defined as an intrinsic task motivation manifested in a set of four cognitions reflecting an individuals' orientation to his or her work role?

A) perceived organizational support
B) psychological empowerment
C) job satisfaction
D) organizational commitment