Deck 10: Group Processes and Teams

Question 1

Alvin manages a service department of an automobile dealership which consists of 12 service advisers who report to him. Each service adviser meets with their own customers independently, and the contributions are summed for an overall customer rating of the dealership's service department. Which of the following best describes the type of collective that Alvin manages?

A) work team
B) work group
C) collaboration
D) assembly of individuals

Answer 1

B

Question 2

Which of the following is defined as a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable?

A) organization
B) collaboration
C) team
D) group

Answer 2

C

Question 3

Which of the following occurs when the team can produce something beyond the sum of individual member contributions?

A) synergy
B) collaboration
C) collective effort
D) work group

Answer 3

A

Question 4

According to the text, which of the following is a reason why the use of teams in organizations has increased over the past few decades?

A) Leaders like teams better.
B) Teams thwart creative solutions.
C) Teams build commitment to the implementation of innovative ideas.
D) Teams are easier to manage than individuals.

Question 5

One of the best ways that a leader can make norms explicit and clearly communicate them to team members is by engaging the team to ______.

A) develop a team charter
B) develop implicit team norms
C) develop individual goals
D) develop team building exercises

Question 6

Trust among team members is perhaps more important than trust in ______.

A) direct reports
B) team leader
C) supervisor
D) organization

Question 7

Which of the following is true regarding teams and goals?

A) Goal setting reduces motivation and performance.
B) Vague and open-ended goals lead to specific team performance.
C) Team goals should be SMART.
D) Feedback on performance effects is relatively unimportant.

Question 8

Grace wants to set goals for a team that she leads. She should remember to make the goals ______.

A) soon
B) manageable
C) difficult
D) measurable

Question 9

Harriet manages a task force assembled to brainstorm ideas for improving patient safety in a hospital. They depend highly on the participation of all members for success since each member contributes a unique perspective that influences the quality of the suggestions for patient safety. Which of the following best describes the type of collective that Harriet manages?

A) work group
B) work team
C) assembly of individuals
D) collaborative

Question 10

A work group interacts primarily to ______.

A) commit to a common purpose
B) share information with other members
C) be mutually accountable
D) share performance goals

Question 11

Once a team has established its purpose, ______ emerge and have a powerful effect on team member attitudes and behaviors.

A) team norms
B) SMART goals
C) team performance
D) team satisfaction

Question 12

Allowing team members to decide on how resources are distributed (a team regulatory process) increases ______.

A) SMART goals
B) job satisfaction
C) team performance
D) team satisfaction

Question 13

Which of the following is described by people interacting primarily to share information with each other?

A) work team
B) collaboration
C) work group
D) synergy

Question 14

Which of the following is defined as a work project that reflects the contributions of everyone on the team?

A) individualized effort
B) additive task
C) concerted effort
D) collective effect

Question 15

Which of the following is defined as a performance goal that can be met by adding up individual contributions?

A) synergy
B) collective effect
C) additive task
D) reciprocal interdependence

Question 16

The emphasis on leading teams, given that most organizations now use work teams to maximize organizational performance, is now recognized as a ______.

A) core competence
B) competitive strategy
C) synergy
D) learning strategy

Question 17

Which of the following can lead a work group to become a real team?

A) a strong goal
B) performance challenge
C) individualized accountability
D) segregated effort

Question 18

These rules that team members are expected to follow may be explicit and formally stated by the leader or members of the team, or they may be implicit.

A) SMART goals
B) Norms
C) Written guidelines
D) Leadership rules

Question 19

Which of the following is a team where there is typically no designated leader?

A) Work group
B) Pseudoteam
C) Work team
D) Leaderless team

Question 20

Project Aristotle at Google found that the most important specific norms in effective teams were ______.

A) demographics and personalities
B) norms and team norms
C) communication and empathy
D) implicit and explicit norms

Question 21

Which of the following is transition between an early phase of inactivity followed by a second phase of significant acceleration toward task completion?

A) punctuated equilibrium
B) synergy
C) five-stage model of team development
D) self-managing team

Question 22

Team purpose, norms, and mental models are typically established in the early stages of a team's development, which then allows the teams to ______.

A) Follow predictable patterns
B) Reduce the communication flow
C) Maintain a sense of diversity in understanding issues
D) Have a discussion about the necessary levels of participation

Question 23

Mirabel is a member of a group that is committed to a common purpose--performance goals--an approach for which they hold themselves mutually accountable. Plus, her team members are deeply committed to the growth and development of other team members. Mirabel's team is best called a ______.

A) real team
B) pseudoteam
C) high-performing team
D) potential team

Question 24

Zameer is a member of a project team in her Organizational Behavior class. She is trying to apply the five-stage model of team development to this team. She should know:

A)This type of team is temporary and has a clear deadline
B)This type of team will flow smoothly through each of the five stages
C)This type of team follows the typical stages of development
D)This team is unlikely to follow a punctuated equilibrium effect

Question 25

Cheyenne's team is experiencing tentativeness by team members as they test one another to determine what the expectation will be. Cheyenne's team is likely in which of the five stages of team development?

A) adjourning
B) forming
C) performing
D) norming

Question 26

Which of the following is a characteristic of a high-performing team?

A) Team members are deeply committed to their individual growth and development.
B) High-performing teams typically arise during the storming phase.
C) High-performing teams are essential for organizations.
D) High-performing teams are common.

Question 27

Which of the following is when storming occurs and the team performance may actually decline for an extended period of time?

A) potential team
B) real team
C) pseudoteam
D) high-performing team

Question 28

Which of the following stages of the five-stage development model for teams is when members of the team form a cohesive unit and close relationships among team members develop?

A) adjourning
B) storming
C) forming
D) norming

Question 29

Team mental models are related to effective team processes and performance because they serve a number of functions, including ______.

A) allowing team members to interpret information differently
B) sharing experiences from the past
C) developing similar reasoning as to why something happens
D) experiencing a variety of views of how the team functions

Question 30

Which of the following is one of the stages of the five-stage development model for teams?

A) team performance curve
B) reforming
C) prenorming
D) performing

Question 31

Which of the following is when the team moves through the storming phase and establishes productive norms?

A) high-performing team
B) real team
C) pseudoteam
D) potential team

Question 32

Clyde works on a team in which there are challenges as to who the actual leader of the team is. Clyde's team is likely in which stage of the five-stage development model?

A) forming
B) norming
C) storming
D) performing

Question 33

Chan is interested in how the five-stage development model for teams works. She should understand which of the following about the model?

A) Teams may regress to a previous stage.
B) Teams will only adjourn at the end.
C) Teams always follow the typical stages of development.
D) Teams move smoothly through each of the stages in linear order.

Question 34

Which of the following stages of the five-stage development model for teams is when team members may experience stress due to the uncertainty of not knowing the other team members and understanding their role on the team?

A) adjourning
B) storming
C) forming
D) norming

Question 35

Which of the following recognizes that team performance over the course of the life of the team is not always linear and performance does not always increase over time?

A) team performance curve
B) team charter
C) nonlinear team development model
D) synergy

Question 36

Which of the following stages of the five-stage development model for teams is when the team finalizes its work and disbands?

A) adjourning
B) performing
C) forming
D) norming

Question 37

Which of the following stages of the five-stage development model for teams is when conflicts emerge regarding the goals and contributions of team members?

A) adjourning
B) storming
C) forming
D) norming

Question 38

The punctuated equilibrium effect appears to be most prevalent in which of the following types of teams?

A) Permanent teams with ongoing deadlines.
B) Temporary teams with fixed deadlines.
C) Permanent teams with fixed deadlines.
D) Temporary teams with ongoing deadlines.

Question 39

Which of the following stages of the five-stage development model for teams is when the team meets its goals and completes tasks?

A) adjourning
B) performing
C) forming
D) norming

Question 40

______ are team members' shared, organized understanding, and mental representation of knowledge about key elements of the team's relevant environment.

A) Team mental models
B) Team charters
C) Team performance curves
D) Team norms

Question 41

A study of 100 Research & Development (R&D) teams found that a team's ability to improvise is enhanced by ______.

A) team composition
B) team affect
C) team knowledge sharing
D) team learning

Question 42

Research has shown that more creative teams also spent more time ______.

A) socializing
B) brainstorming
C) synergizing
D) thinking

Question 43

Which of the following is true of team learning?

A) originates in collective intuitions
B) emerges at the team level as individual actions
C) reflects team process effectiveness
D) has no effect for team performance

Question 44

Which of the following is the aspect of team effectiveness that refers to how the team interacts?

A) output
B) input
C) process
D) synergy

Question 45

Research has shown that creativity in teams is essential to ______.

A) synergy
B) team viability
C) team affect
D) the innovation process

Question 46

Which of the following is defined as the resultant of all the forces acting on the members to remain part of the group?

A) synergy
B) cohesion
C) conflict
D) team affect

Question 47

Which of the following refers to the individual characteristics of team members and the resources they have at their disposal?

A) output
B) input
C) process
D) synergy

Question 48

Which of the following refers to team members' reports on their experience in the team, such as team satisfaction?

A) behaviors
B) performance
C) attitudes
D) cohesion

Question 49

One model for team effectiveness is the ______.

A) team performance curve
B) five-stage model
C) punctuated equilibrium model
D) input-process-output

Question 50

Which of the following is the collective work product generated from the team?

A) synergy
B) input
C) process
D) output

Question 51

Which of the following refers to what people do, such as being absent from meetings?

A) behaviors
B) performance
C) attitudes
D) team affect

Question 52

Which of the following is a collective phenomenon that encompasses what team members do behaviorally, cognitively, and emotionally as they define problems, generate ideas, and attempt new ways of doing their work?

A) team learning
B) team cohesion
C) team viability
D) team creativity

Question 53

Which of the following is a key component of output in the input-process-output model?

A) performance as rated by those outside of the team
B) How well the organization's needs are met.
C) performance as rated by those inside of the team
D) the willingness of team members to accept turnover

Question 54

Organizational behavior research has demonstrated that team behaviors relate to team outcomes such as ______.

A) norms
B) cognitions
C) turnover intentions
D) job performance

Question 55

Phuong is interested in increasing the cohesion of her student team. She should understand that ______.

A) Cohesion can depend on the attractiveness or unattractiveness of the clothing of the group.
B) Cohesion can become a state in which a group tends to stick together and unite in the pursuit of team goals.
C) Cohesion can depend on the attractiveness or unattractiveness of the instructor.
D) Cohesion can depend on the attractiveness or unattractiveness of the other students in the classroom.

Question 56

Which of the following is depicted by a team's productivity, quality, or innovation?

A) behaviors
B) performance
C) attitudes
D) team affect

Question 57

Team learning originates in individual intuitions, is amplified through interpretation, and emerges at ______.

A) the leader's request for ideas
B) the organization's need for creativity
C) the team level as collective thoughts and actions
D) the team level as an individual win

Question 58

A three-wave longitudinal study of 188 project teams found that team cohesion leads to group members being engaged in the task, which in turn had a positive effect on ______.

A) mutual attraction of the member to the group
B) team creative performance
C) team satisfaction
D) team bonding

Question 59

Cleo is part of a team with a collective sense of belonging. This can be referred to as ______.

A) synergy
B) team viability
C) team affect
D) team creativity

Question 60

One key factor for team learning to translate into performance is the degree to which team members agree that they feel a sense of ______.

A) synergy
B) psychological safety for taking risks
C) empowerment
D) shared team goals

Question 61

In the ______ decision-making process, everyone can say they have been heard and will support the final decision.

A) Delphi method
B) Nominal group technique
C) Brainstorming
D) Consensus

Question 62

______ should be used when the team needs to produce a creative solution.

A) The Delphi Method
B) Nominal group technique
C) Brainstorming
D) Consensus

Question 63

A team decision-making challenge that arises due to a high degree of cohesiveness and group norms that result in conformity is known as ______.

A) cohesion
B) explicit norms
C) groupthink
D) implicit norms

Question 64

Direct pressure from leaders increases the symptoms of ______.

A) groupthink
B) suppression
C) rationalization
D) pressure

Question 65

People belong to different groups (e.g., a student can also be a coworker, a friend, and a member of a church), and these categorizations comprise their ______.

A) social identity
B) implicit norms
C) team mental models
D) explicit norms

Question 66

One study on decision-making reported that decisions that used participation to foster implementation succeeded more than ______.

A) 80% of the time
B) 70% of the time
C) 50% of the time
D) 90% of the time

Question 67

Research has shown involving employees in decisions increases their ______.

A) empowerment
B) satisfaction
C) cohesion
D) skill development

Question 68

Those who speak out against the group decision but are pressured into conformity are being ______.

A) depressed
B) suppressed
C) rationalized
D) pressured

Question 69

To minimize groupthink, the leader can avoid being ______.

A) open
B) suppressive
C) rational
D) directive

Question 70

Members with differing views don't share them with the group for fear of ostracism and/or ridicule are being ______.

A) depressed
B) suppressed
C) rationalized
D) pressured

Question 71

The model showing team decisions fall on a continuum ranging from leaders making the decision themselves to delegating the decision to the team is known as ______.

A) the Delphi method
B) the normative decision-making model
C) the social identity model
D) the consultative model

Question 72

Puneet is a member of a student project team in her Organizational Behavior class. In order to assess the extent to which her team is cohesive, she should ask which of these questions?

A) How well do members of her group get along with each other?
B) What is she getting out of the group's activities?
C) How much will these people help her grade?
D) Will she need to waste time with them outside of class?

Question 73

In a study of athletes, motivational coaching (being inspirational, having a personal relationship with athletes, showing support, and having dedication) was related to ______.

A) improved norms
B) increased groupthink
C) higher team cohesion
D) improved performance

Question 74

Viewing the leader as being "one of us" increases followers' ______ of the leader due to their social identity with the team.

A) team mental models
B) explicit norms
C) implicit norms
D) positive endorsements

Question 75

The individual's knowledge that she or he belongs to certain social groups together with some emotional and value significance to them of this group membership is called ______.

A) nominal group technique
B) social identity theory
C) norms
D) team cohesion

Question 76

Team members generating explanations that support their preferred course of action is known as ______.

A) groupthink
B) group rationalization
C) formal policy
D) guiding principle

Question 77

This process is particularly effective when the team has a dominating participant who shuts down the team discussion with criticism.

A) the Delphi method
B) brainstorming
C) nominal group technique
D) consensus

Question 78

A study revealed that ______ group decisions surpassed the quality of their best individual members' decisions 56% of the time

A) the Delphi method
B) brainstorming
C) nominal group technique
D) stepladder

Question 79

In this decision-making model, the group meets face-to-face, but the discussion is more restricted.

A) the Delphi Method
B) nominal group technique
C) brainstorming
D) consensus

Question 80

Bidisha is the manager of a senior sales team, and she has decided to allow the team to do the preparation for a productive sales strategy meeting. She will likely use the ______.

A) the Delphi method
B) brainstorming
C) nominal group technique
D) consensus