Deck 4: Engaging in Verbal Communication

Question 1

Words that slant perceptions are called __________.

A)loaded language
B) slang
C) stereotypes
D) perceptual shorthands
E) relational communication
TRUE/FALSE

Answer 1

A

Question 2

Rachel is surprised when her friend Sarah consistently interrupts her while she is speaking. Rachel believes her friend should not continually disrupt her. Rachel's perception of her friend's behavior is based on a __________.

A) regulative rule
B)constitutive rule
C) stereotype
D) personal construct
E) hypothetical thought

Answer 2

B

Question 3

Nathan laughs when his grandfather describes him as a "cool cat." "That's how we used to describe someone who is neat, pleasing, good," his grandfather says. "Not anymore," Nathan replies. This exchange reminds us that language is __________.

A)arbitrary
B) rule bound
C) totalizing
D) stereotypical
E) derivative

Answer 3

A

Question 4

Which is the most abstract term in the following words?

A) Tiger Woods
B) golf
C)physical activity
D) sport
E) professional athlete

Question 5

The statement "we should not let old geezers drive" is an example of __________.

A)loaded language
B) hypothetical thought
C) self-reflection
D) responsiveness
E) abstraction

Question 6

Communication rules are __________.

A) shared understandings about what communication means
B) made up by older generations of people
C) shared understandings about what behaviors are appropriate in various situations
D) all of the above
E)a and c

Question 7

The verbal symbols we select to use are not intrinsically connected to what they represent. This is known as __________.

A) ambiguity
B) abstraction
C) brute meaning
D)arbitrariness
E) institutional meaning

Question 8

A technique developed by communication scholars to remind us that our evaluations apply only to specific times and circumstances refers to which of the following?

A)indexing
B) selective perception
C) temporal differentiation
D) ambiguity
E) contextual perception

Question 9

Words are not the things they represent. In other words, words are __________.

A) ambiguous
B) arbitrary
C) verbal
D) unconscious
E)abstract

Question 10

Our perception of when a given interaction begins and ends is known as __________.

A) totalizing
B)punctuation
C) reappropriation
D) hypothetical thought
E) abstraction

Question 11

Negating most of a person by spotlighting a single aspect of his/her identity is known as __________.

A)totalizing
B) punctuation
C) reappropriation
D) hypothetical thought
E) abstraction

Question 12

Institutional facts are the meanings we attach to brute facts based on __________.

A) objective decisions
B) concrete experiences
C) specific activities
D)human interpretation
E) higher levels of abstraction

Question 13

Suzy is really upset and she feels like throwing a temper tantrum, even though she's 20 years old. Disregarding the social inappropriateness of her behavior, Suzy beats a door and then kicks it while in a public area. In this instance, Suzy's behavior was motivated by which aspect of herself?

A) me
B)I
C) moral self
D) cognitive self
E) abstract self

Question 14

Which of the following is not a regulative communication rule?

A) Children should not interrupt adults.
B) We do not talk about private issues in public.
C) Call out "Amen" in response to the pastor.
D)Sticking your tongue out at someone is rude.
E) Applaud at the end of a speech.

Question 15

Constitutive rules __________.

A) determine who speaks first in an interaction
B)define what a particular communication means or stands for
C) regulate interaction
D) are examples of phatic communication
E) are mostly inappropriate means of starting arguments

Question 16

"One day I won't have to worry about money. One day I'll make a great salary." These statements illustrate __________.

A) arbitrary thought
B) loaded language
C)hypothetical thought
D) symbolic organization
E) symbolic evaluation

Question 17

Which of the following statements demonstrate that Adam is taking responsibility for his thoughts and feelings?

A) You are really irritating me.
B) You are making me look foolish.
C) This is the last time you are going to humiliate me.
D) You really make me feel happy.
E)I feel hurt by what you are saying.

Question 18

To say that language is ambiguous means __________.

A)it doesn't have clear-cut, precise meanings
B) words can come from any where
C) symbols are perceptions
D) the medium is the message
E) all of the above

Question 19

Brute facts are __________.

A) symbolic constructions
B) objective phenomena and activities
C) concrete phenomena and activities
D)b and c
E) none of the above

Question 20

Which is not an example of nonverbal communication?

A) symbols that aren't words
B)words used to describe an action
C) tone of voice
D) facial expressions
E) posture

Question 21

The I and ME aspects of self are opposing forces.

Question 22

__________ defines the start and stop of interpersonal communication episodes.

Question 23

Institutional facts are objective concrete phenomena and activities.

Question 24

The potential for confusion decreases as language becomes increasingly abstract.

Question 25

Referring to a person as if one word such as "conservative" or "feminist" defines them in their completeness is referred to as __________.

Question 26

__________ define what a particular communication stands for.

Question 27

Language does not change over time.

Question 28

Monitoring ourselves is one aspect of self-reflection.

Question 29

Because words are not the concrete or tangible phenomena to which they refer, we say that language is __________.

Question 30

We use verbal communication to define dominance and to negotiate status and influence in the aspect of relationship-level meaning called __________.

Question 31

The most basic symbolic ability is definition.

Question 32

We follow communication rules even when we are not consciously aware of them.

Question 33

Thinking about experiences and ideas that are not part of your concrete, daily reality is called __________ thought.

Question 34

Within a culture many words have an agreed upon range of meaning.

Question 35

__________ happens when a group reclaims terms others use to degrade its members and treats those terms as positive self-descriptions.

Question 36

__________ rules specify when, how, where, and with whom to communicate about certain things.

Question 37

Language consists of symbols.

Question 38

Because language is abstract, ambiguous and arbitrary, we have to interpret it to determine what it means.

Question 39

The I aspect of self is socially conscious and responsive to situational constraints.

Question 40

Because symbols are __________, their meanings are not clear-cut or fixed.

Question 41

__________ rules are shared understandings about what communication means and what behaviors are appropriate in various situations.

Question 42

Discuss the three critical features of language and how these features can help or hinder effective communication.

Question 43

Discuss the four guidelines given in this chapter that help us use verbal communication with more clarity and accuracy.

Question 44

Compare and contrast indexing from static evaluation and provide concrete examples of each.

Question 45

Discuss the ownership of your own feelings and thoughts. Describe I/You language and give specific examples.