Deck 7: Management,leadership,and the Internal Organization

Question 1

Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
A(n)_____ is a written explanation of an organization's business intentions and aims.

Answer 1

r

Question 2

Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
The _____ function evaluates an organization's performance against its objectives.

Answer 2

j

Question 3

Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
An organization's system of principles,beliefs,and values is called _____.

Answer 3

a

Question 4

Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
_____ is the business concept in which employees share authority,responsibility,and decision making with their managers.

Question 5

Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
A(n)_____ systematically evaluates a company's strengths,weaknesses,opportunities,and threats.

Question 6

Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
The number of employees a manager supervises is referred to as the _____.

Question 7

Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
_____ is the process of achieving organizational objectives through people and other resources.

Question 8

Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
_____ is the perception of marketplace needs and the ways a company can satisfy them.

Question 9

Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
_____ includes positions such as CEO and CFO;devotes most of its time to developing long-range plans.

Question 10

Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
_____ is the process of dividing work activities into units within an organization.

Question 11

Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
The _____,or product management design,links employees from different parts of an organization to work together on specific projects.

Question 12

Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
A company that emphasizes _____ locates decision making at lower levels.

Question 13

Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
The managerial process of assigning work to subordinates is called _____.

Question 14

Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
People who make decisions on their own without consulting their subordinates are _____.

Question 15

Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
A(n)_____ involves a complex and unique problem or opportunity with important consequences for an organization.

Question 16

Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
_____ include the ability to communicate with,motivate,and lead employees to complete assigned activities.

Question 17

Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
A _____ is a hierarchy of managers and workers which lets everyone know who is in charge.

Question 18

Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
_____ allows a company to resume operations quickly and smoothly after a crisis while openly communicating with the public about what happened.

Question 19

Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
A(n)_____ is a structured group of people working together to achieve common goals.

Question 20

Complete the following using the terms listed.
a.corporate culture
b.Management
c.organization
d.Top management
e.Departmentalization
f.Vision
g.delegation
h.matrix structure
i.span of management
j.controlling
k.decentralization
l.chain of command
m.SWOT analysis
n.Contingency planning
o.nonprogrammed decision
p.autocratic leaders
q.Human skills
r.mission statement
s.competitive differentiation
t.Empowerment
Determining the unique combination of a company's abilities and approaches is called _____.

Question 21

Describe each of the management functions.

Question 22

Explain what is meant by span of management.Describe the trend in determining span of management.

Question 23

Differentiate among the three levels of management and their corresponding responsibilities.

Question 24

Janet is a manager who spends most of her time in day-to-day decisions assigning nonmanagerial employees to specific jobs.Janet is considered a _____ manager.

A)top
B)technical
C)supervisory
D)mid-level

Question 25

Zara's job duties include such tasks as deciding whether or not to introduce a new product or enter a new foreign market.Zara is most likely a member of _____ management.

A)middle
B)top
C)supervisory
D)first-line

Question 26

Distinguish among autocratic,democratic,and free-rein leadership.

Question 27

Define SWOT analysis and explain its purpose in the strategic planning process.

Question 28

Identify the three basic skills necessary for managerial success and provide an example for each.

Question 29

Explain the role of vision and ethical standards in business success.

Question 30

What is corporate culture? Who is responsible for defining an organization's corporate culture?

Question 31

Describe leadership and power.From which sources do managers generate their power?

Question 32

Valerie works directly with her subordinates.She allocates work to her team members and sets deadlines and targets for each member.She also conducts performance appraisal for her team members.Valerie is most likely to belong to _____.

A)middle management
B)strategic management
C)top management
D)first-line management

Question 33

List the steps involved in the decision-making process.

Question 34

Describe the final step in the strategic planning process.Provide an example.

Question 35

How does strategic planning differ from tactical planning? Give an example of each type of planning.

Question 36

Compare the four types of organizational structures.

Question 37

Provide an example of a programmed decision and a nonprogrammed decision.

Question 38

Define operational planning.How is this different from strategic planning? Provide an example.

Question 39

What is a mission statement? What are the qualities of an effective mission statement? Provide an example.

Question 40

Who are most likely to make decisions regarding the purchase of other companies?

A)General managers
B)First-line managers
C)Supervisors
D)Top managers

Question 41

Simone reviews the applications received for a new position in finance.This is an example of _____ planning.

A)operational
B)contingency
C)tactical
D)strategic

Question 42

A petroleum refinery stockpiles crude oil so that it can easily switch between producing home heating oil and gasoline,depending on relative demand.This is an example of _____ planning.

A)contingency
B)incident
C)strategic
D)operational

Question 43

Mark is a manager at Zamron Inc.He develops plans for the company based on its objectives and proceeds to organize by dividing tasks among employees.In the context of the four basic managerial functions,which of the following should be Mark's immediate step?

A)Translating the company's vision into a mission statement
B)Guiding and motivating employees to accomplish the company's objectives
C)Guiding the near-term activities required to implement overall strategies
D)Comparing the company's actual performance with the established standards

Question 44

Henrietta classifies and divides work into manageable units by determining the specific tasks necessary to introduce a new product.Henrietta is involved in the _____ managerial function.

A)organizing
B)controlling
C)directing
D)planning

Question 45

Joshua's job is to assess the success of the planning function and provide feedback for future rounds of planning.Joshua is engaged in the ______ managerial function.

A)directing
B)controlling
C)organizing
D)launching

Question 46

Daniel is working on a project where he needs to anticipate future events and conditions,as well as avoid costly mistakes.Daniel is engaged in the _____ managerial function.

A)controlling
B)planning
C)organizing
D)directing

Question 47

_____ planning guides the current and near-term activities required to implement overall strategies.

A)Contingency
B)Tactical
C)Strategic
D)Operational

Question 48

Kiki strongly believes that freshmen need credit counseling,so she begins a not-for-profit organization devoted to this need.Which of the following is depicted in this scenario?

A)Monitoring strategic plans
B)Performing the controlling function
C)Setting a vision
D)Executing organizational objectives

Question 49

A company's vision should be _____ and _____.

A)rigid;focused
B)rigid;broad
C)focused;flexible
D)flexible;broad

Question 50

Sollane Inc.is an online shopping portal.Which of the following is most likely to be included in the company's strategic planning?

A)Fixing tight deadlines for tasks to be completed by employees
B)Openly communicating with the customers in the event of delayed delivery of products
C)Creating a mobile application to ease the customers' shopping experience
D)Offering incentives and additional benefits to motivate employees

Question 51

Ricardo is responsible for guiding and motivating ten other employees to accomplish various organizational objectives.Ricardo handles the _____ managerial function.

A)planning
B)organizing
C)directing
D)controlling

Question 52

Conceptual skills are especially important for _____,who must develop long-range plans for the future direction of their organizations.

A)first-line managers
B)middle managers
C)top-level managers
D)supervisory managers

Question 53

Which of the following has Keller Williams employed to increase its return on investment?

A)It has increased its consumer engagement.
B)It has recalled most of its products.
C)It has made employee training a strategic priority.
D)It has increased its product diversity.

Question 54

Derek,a manager at a home appliances store,plans schedules and sets targets for his subordinates to ensure that they effectively achieve all the organizational goals.He also plans the recruitment of additional staff for delivery and customer service to improve the overall shopping experience.Derek is involved in _____ planning.

A)contingency
B)strategic
C)operational
D)exigency

Question 55

Which type of planning determines the primary objectives of an organization and then acts and allocates resources to achieve those objectives?

A)Tactical planning
B)Strategic planning
C)Contingency planning
D)Operational planning

Question 56

Most top executives started out as:

A)technical experts.
B)chartered accountants.
C)human relations executives.
D)marketing professionals.

Question 57

_____ planning involves implementing the activities specified by strategic plans.

A)Incident
B)Tactical
C)Exigency
D)Contingency

Question 58

When Zeenath instructs new employees on handling customer complaints,she motivates them to respond with patience and a positive attitude.Zeenath has effective _____ skills.

A)human
B)conceptual
C)intuitive
D)visionary

Question 59

Fiona,president of Technicolor Graphics,is highly respected for her ability to analyze and interpret the trends in the rapidly changing graphics industry.Fiona has effective _____ skills.

A)human relations
B)technical
C)conceptual
D)supervisory

Question 60

John works for an automotive company.He devises long-term plans,performs thorough analyses,and makes decisions for the company.Given the activities he performs,John is most likely to be a _____.

A)supervisory manager
B)middle manager
C)low-level manager
D)top-level manager

Question 61

Karl is a member of his firm's strategic planning team.He has identified several untapped markets that exist in other countries.In a SWOT analysis,his observation should be listed as a(n)_____.

A)opportunity
B)weakness
C)strength
D)threat

Question 62

DAM Inc.is a cell phone service provider that offers 3G services.A new entrant in the market that offers 4G services is most likely to be a(n)_____ to DAM Inc.

A)weakness
B)strength
C)threat
D)opportunity

Question 63

What is the first step in the strategic planning process?

A)Define an organization's mission.
B)Monitor and adapt plans.
C)Assess the competitive position.
D)Develop strategies for reaching objectives.

Question 64

A home furnishing store issued a recall notice for a defective appliance.Before the notice was publicly issued,the company had assembled a crisis management team to enact a(n)_____ plan.

A)tactical
B)operational
C)contingency
D)strategic

Question 65

_____ set guideposts by which managers define an organization's desired performance.

A)Mission statements
B)Standards
C)Opportunities
D)Objectives

Question 66

Angelo is part of a strategic planning team.He has identified that his company is a low-cost producer in its industry.This should be listed on a SWOT analysis as a(n)_____.

A)threat
B)weakness
C)opportunity
D)strength

Question 67

Daily and weekly plans,rules,and procedures for each department are examples of _____ planning.

A)tactical
B)strategic
C)operational
D)contingency

Question 68

In the context of a company's strategic planning process,which of the following steps should be performed immediately after the company's competitive position has been determined?

A)Defining the company's mission
B)Creating strategies for competitive differentiation
C)Setting objectives for the company
D)Monitoring and adapting strategic plans

Question 69

Miguel is the manager of a local electronics store..He reorders products from a local supplier once every three months.This is an example of _____.

A)a programmed decision
B)a nonprogrammed decision
C)span of management
D)span of control

Question 70

Bay Corp.has established a discount schedule for large-volume clients.This _____ will allow managers to devote more time to complex issues.

A)programmed decision
B)contingency decision
C)nonprogrammed decision
D)emergency decision

Question 71

Cameron sets the deadlines for an upcoming project.This depicts _____ planning.

A)operational
B)tactical
C)strategic
D)contingency

Question 72

How is a company's objective different from its mission statement?

A)Unlike an objective,a mission statement is measurable.
B)Unlike a mission statement,an objective is concrete.
C)Unlike a mission statement,an objective is constant.
D)Unlike an objective,a mission statement includes strategies.

Question 73

Which statement is true of the implementation phase of strategic planning process?

A)Often,it is the middle managers or supervisors who actually implement a strategy.
B)It is the second phase of the strategic planning process.
C)It involves securing feedback about performance.
D)Often,a firm attempts to define the major opportunities and threats it is likely to face in this phase.

Question 74

Julian owns a bakery and is creating a SWOT analysis to see where he can make improvements and increase sales.All of the following are threats to the success of his company EXCEPT _____.

A)economies of scale
B)a downturn in the economy
C)regulatory changes
D)an enhanced market competition

Question 75

Which of the following is a difference between programmed and nonprogrammed decisions?

A)Unlike programmed decisions,nonprogrammed decisions involve routine problems.
B)Unlike nonprogrammed decisions,programmed decisions involve complex problems.
C)Unlike programmed decisions,nonprogrammed decisions involve unique problems.
D)Unlike nonprogrammed decisions,programmed decisions involve predetermined procedures.

Question 76

ASR Railway has plans in place to reroute trains in the event that floods or other natural disasters close some of the railroad's tracks.This is an example of _____ planning.

A)contingency
B)tactical
C)strategic
D)operational

Question 77

Vaida,a manager,sets up delivery schedules for the logistic team for the orders received online,as part of their new e-Commerce strategies.In this scenario,Vaida is most likely to be involved in _____ planning.

A)incident
B)tactical
C)operational
D)contingency

Question 78

Tactical planning is primarily the responsibility of _____.

A)middle managers
B)supervisory managers
C)first-line managers
D)top management executives

Question 79

A logistics company began moving trucks and supplies into position nearly a week before a hurricane hit the city,as specified in the company's _____ plan.

A)tactical
B)strategic
C)operational
D)contingency

Question 80

Decisions involving simple,common,frequently occurring problems for which solutions have already been determined are _____ decisions.

A)nonprogrammed
B)programmed
C)creative
D)strategic