Deck 7: Innovative EC Systems: From E-Government and E-Learning to Consumer-To-Consumer Commerce

Question 1

At Cisco,e-learning helped reduce employee annual training time and costs by almost 25 percent.

Answer 1

False

Question 2

The smart card system is used for electronic benefits transfer (EBT)in the United States to reduce fraud and processing costs.

Answer 2

True

Question 3

The U.S.Navy provides a Lifelines portal,a G2E,to improve the quality-of-life flow of information to sailors and their families.Information include self-help,deployment support,stress management,parenting advice,and relocation assistance.

Answer 3

True

Question 4

In the United States,during the 2008 presidential election,the candidates used information portals such as blogs,social networks,and e-mail to reach and influence potential voters.

Question 5

Electronic voting technologies are being implemented in various countries because of the high accuracy and strong security provided by these technologies.

Question 6

E-government is an e-commerce model that applies only to the interaction of a government with its business suppliers.

Question 7

The government-to-citizens (G2C)category of e-government includes all of the interactions between a government and its citizens that can take place electronically.

Question 8

A leading benefit of e-learning is that it's always a cheaper learning or training alternative than face-to-face learning.

Question 9

An important advantage of e-learning is that it can provide a fear-free and privacy-protected environment in which students can put forth any idea without fear of looking stupid.

Question 10

G2B applications are easier to implement and maintain than G2C applications.

Question 11

One limitation of e-learning is the lower content retention rate among learners compared to traditional in-person training.

Question 12

Adding biometrics to the smart cards of beneficiaries,the government expects to substantially reduce fraud in its electronic benefits transfer (EBT)program.

Question 13

Podcasts and Webcasts are suitable for e-learning and informal organizational training because they reduce the cost and time of training.

Question 14

Governments are using Web 2.0 tools mainly for collecting taxes and fines,and for making benefit payments.

Question 15

An objective of G2G is to decrease response times for jurisdictions and disciplines to respond to emergency incidents.

Question 16

Social networks,such as MySpace,Facebook,and YouTube,have rarely been used by political candidates to reach voters because of the security and privacy risks.

Question 17

Knowledge portals are single-point-of-access software systems intended to provide easy and timely access to knowledge and to support communities of knowledge workers who share common goals.

Question 18

Major areas of government-to-citizens (G2C)activities are tourism,recreation,research,and education.

Question 19

The topic of e-learning is gaining much attention,especially because world-class universities such as MIT,Harvard,and Stanford in the United States and Oxford in the United Kingdom are implementing it and increasing its respectability.

Question 20

The U.S.government use the eFAST service to conduct forward e-auctions for group purchases and aggregated orders.In these e-auctions,suppliers post group-purchasing offers,and the prices fall as more orders are placed.

Question 21

All of the following are examples of e-government except:

A)An eBay-seller sells surplus army supplies.
B)A contractor submits an application for a building permit using a city hall Web site.
C)An unemployed worker consults a Web site operated by the state employment department to learn about job openings in his city.
D)A citizen takes an online drivers' education course.

Question 22

Sharing information more quickly and conveniently between the federal and state,local,and tribal governments is a performance objective of which category of e-government?

A)G2C
B)G2B
C)G2G
D)IEE

Question 23

Several C2C applications are based on peer-to-peer (P2P)computer architecture.With a P2P network,each client computer can share files or computer resources through a central server.

Question 24

A government agency uses a reverse e-auction to comply with the tendering system requirements specified by law.This is an example of:

A)e-government.
B)G2C e-commerce.
C)G2B e-commerce.
D)e-procurement.

Question 25

Reducing the burden on business by enabling online tax filing is a performance objective of which category of e-government?

A)G2C
B)G2B
C)G2G
D)IEE

Question 26

What motivated the implementation of government e-procurement?

A)Governments must interact with other types of governments on a daily basis.
B)Governments buy large amounts of MROs and other materials directly from suppliers.
C)The government needs to offer training and education to thousands of employees.
D)Technology made it possible to quickly implement government-wide systems.

Question 27

Expanding access to information for people with disabilities.is a performance objective of which category of e-government?

A)G2C
B)G2B
C)G2G
D)IEE

Question 28

Chaplin reports quarterly sales revenue from his business to city hall over the Internet.He pays his local business tax with a credit card.This is an example of:

A)e-government.
B)G2C e-commerce.
C)G2B e-commerce.
D)e-procurement.

Question 29

An example of G2C is:

A)an employee at the Chamber of Commerce gets local demographic data from a U.S.census site.
B)a driver applies for and pays for the renewal of his auto tag online.
C)a road contractor uses the Internet to submit a closed bid on a paving contract.
D)a regional hospital conducts an online reverse auction for cleaning supplies.

Question 30

All of the following are potential advantages of e-learning except:

A)College professors are anxious to develop new online courses.
B)Knowledge retention is higher.
C)Learning time is reduced.
D)It costs less to deliver education online than in a traditional classroom.

Question 31

A U.S.federal court found Napster to be in violation of copyright laws because it enabled people to obtain music files without paying the creators of the music for access to their material.Following this ruling,in March 2002,Napster closed its free services.

Question 32

Government-to-employee applications can lead to significant efficiency improvements for all of the reasons except:

A)Most government employees use handheld digital devices.
B)Governments employ large numbers of people that need to be paid and trained.
C)Employees of federal and state governments often work in a variety of geographic locations.
D)Many military employees are stationed in remote locations that are best served via the Internet.

Question 33

All of the following are reasons to implement electronic voting except:

A)Voting processes inherently are subject to error.
B)Voting processes cannot be confirmed.
C)Voting processes are historically subject to manipulation.
D)Voting processes are subject to fraud or attempts to rig the votes.

Question 34

C2C EC had been expected to become popular and widespread because users would not be concerned with the anonymity of the sellers and buyers.

Question 35

Governments are using Web 2.0 tools mainly for:

A)collecting local,state,and federal taxes.
B)procurement,voting,and e-learning.
C)collaboration,dissemination of information,e-learning,online forums,and citizen engagement.
D)distributing unemployment and welfare benefits.

Question 36

C2C EC is also referred to as P2P networks or exchanges that became widespread because of PayPal and other third-party payment providers.

Question 37

All of the following are potential drawbacks of e-learning except:

A)Instructors must be retrained.
B)Knowledge retention is lower than in traditional classrooms.
C)Assessment issues remain to be resolved.
D)The intellectual property of content developers must be protected.

Question 38

Politicians are using all of the following to communicate with voters and citizens except:

A)RFID
B)blogs
C)MySpace and Facebook
D)YouTube

Question 39

C2C activities in social networks include millions of online game players,especially in China,selling and buying online virtual properties in popular massively multiplayer online role-playing games (MMORPG)and in virtual worlds,especially in Second Life.

Question 40

The business forces that are driving the transition from traditional education to online learning are all of the following except:

A)technological change
B)competition and cost pressures
C)network connectivity
D)limited supply of faculty with specialized expertise

Question 41

________ is the electronic delivery of newspapers,magazines,books,videos,music,and other digitizable information over the Internet.

A)Online publishing
B)Blogging
C)A webinar
D)Social networking

Question 42

________ refers to the voting process that involves many steps that may range from registering,preparing,voting,and counting.

Question 43

Customer-to-customer (C2C)e-commerce is conducted in various ways on the Internet,but the best-known C2C activities are:

A)C2C auctions.
B)classified ads.
C)personal services.
D)C2C exchanges.

Question 44

All major candidates for the U.S.2008 presidential election had hundreds of thousands of supporters at MySpace and Facebook and used video feeds on their own ________ sites

Question 45

All of the following describe Second Life (SL)and SL Educators (SLED)except:

A)SLED sponsors meet-and-greet events in SL,helping real-life educators to connect with each other.
B)Educators have been slow to embrace SL because of its complexity of its media-rich features.
C)Students and educators can work together in SL from anywhere in the world as part of a globally networked virtual classroom environment.
D)Using SL as a supplement to traditional classroom environments provides new opportunities for enriching existing curricula.

Question 46

The exclusive online publication of Stephen King's e-book Riding the Bullet:

A)was a failure because the cost of the book was too high.
B)produced very few sales.
C)was an unqualified success and established electronic publishing as a legitimate competitor for traditional publishers.
D)was disrupted by hackers who breached security,then distributed free copies of the book.

Question 47

The tasks of knowledge management include each of the following except:

A)creating knowledge repositories where knowledge can be stored and retrieved easily
B)enhancing a knowledge environment in order to conduct more effective knowledge creation,transfer,and use
C)enhancing a knowledge environment in order to conduct more effective knowledge creation,transfer,and use
D)managing knowledge as an asset so as to increase the effective use of knowledge assets over time

Question 48

________ is the use of IT and EC to provide citizens and organizations with electronic access to government information and services and to provide delivery of public services.

Question 49

E-books can be delivered in all of the following ways except:

A)via Web access
B)via Web download
C)via RFID
D)via dedicated reader

Question 50

The ________ category includes all of the interactions between a government and its citizens that can take place electronically.

Question 51

Knowledge is of limited value if:

A)it is not shared.
B)company databases are not accessible to decision makers.
C)users contribute their own specialized content.
D)companies protect it to maintain competitive advantage.

Question 52

One of the facilitators of e-learning is ________ technology such as wikipedia.org.

A)Web 2.0
B)Blackboard
C)WebCT
D)Macromedia

Question 53

Which of the following is the best example of edutainment?

A)two or more students sharing music over the Internet
B)an online science fiction game whose object is to blast as many aliens as possible in a 60-second round
C)a community college providing an online college course on digital media
D)an online game that uses colorful characters to teach young children about numbers

Question 54

Most universities use e-learning:

A)exclusively in reaching students who couldn't otherwise attend classes.
B)only when forced by administrators to use it as a way to recruit distant students or reduce costs.
C)as a total replacement for traditional classrooms.
D)as a supplementary channel to traditional classrooms.

Question 55

________ is commonly used to broadcast public lectures and e-seminars,promote the work of new or unknown musicians,or broadcast international entertainment activities.

A)Podcasting
B)Webcasting
C)File sharing
D)Dynamic publishing

Question 56

A major purpose of an organizational knowledgebase is to support and allow:

A)knowledge sharing.
B)e-learning.
C)responsible blogging.
D)organizational capital.

Question 57

An interesting recent G2C application is the use of the Internet by ________,especially during election periods.

Question 58

More and more people are willing to pay for digital music,as shown by the success of:

A)Napster
B)Kazaa
C)iTunes
D)P2P

Question 59

Knowledge ________ involves using various computer-based tools and techniques to analyze transaction data and generate new ideas.

A)capture
B)classification
C)creation
D)management

Question 60

The primary advantage that e-books offer publishers is:

A)the ability to reach many readers.
B)lower production,marketing,and delivery costs.
C)the ease of customizing textbooks and trade books.
D)the ease of updating books in real-time.

Question 61

________ refers to the process of capturing or creating knowledge,storing and protecting it,updating it constantly,and using it whenever necessary.

Question 62

________ are single-point-of-access software systems intended to provide easy and timely access to knowledge and to support communities of knowledge workers who share common goals.

Question 63

________ is a combination of education and entertainment,often through games,to encourage students to become more active learners.

Question 64

________ is an intranet that contains classified information that is shared by numerous U.S.intelligence agencies.

Question 65

Napster was a ________ utility used for downloading and sharing files with other users.

Question 66

The first stage in the transformation to e-government is ________.

Question 67

With ________ coming to smart cards and PCs,officials expect electronic fraud to be reduced substantially because the technology helps authenticate the user's identity.

Question 68

________ activities in social networks include the sharing of photos,videos,music,and other files,trading of virtual properties,and much more.

Question 69

________ are seminars offered via the Internet.

Question 70

The first country to use fully computerized balloting was ________.

Question 71

________ is the electronic delivery of newspapers,magazines,books,news,music,videos,and other digitizable information over the Internet.

Question 72

________ is the term that refers to electronic magazines or newsletters delivered over the Internet via e-mail.

Question 73

E-learning can be less expensive than traditional instruction,depending on the number of students.However,if only a few students are to be served,e-learning can be very expensive because of the high ________ costs.

Question 74

________ are interactive computerized systems that help employees find and connect with colleagues with expertise required for specific problems.

Question 75

The speed at which a government moves from stage 1 to stage 6 in e-government varies,but usually the transformation is ________.

Question 76

Two key G2B areas are ________ and the auctioning of government surpluses.

Question 77

As shown in the Cisco case,e-learning can reduce training time by ________ percent.

Question 78

________ could easily be carried out by changing a program to count votes for X twice or not to count votes for Y at all.

Question 79

________ is the online delivery of information for purposes of education,training,or knowledge management.

Question 80

Formal education that takes place off campus,usually,but not always,through online resources is referred to as ________.