Deck 14: Teams and Teamwork: Two Heads Really Can Be Better Than One

Question 1

A(n) __________ team achieves high levels of task performance, membership satisfaction, and future viability.*

A) project
B) effective
C) diverse
D) normal

Answer 1

B

Question 2

A __________ is a group of employees who meet periodically to discuss ways of improving work quality.

A) cross functional team
B) virtual team
C) quality circle
D) committee

Answer 2

C

Question 3

The process of people actively working together to accomplish common goals is called __________.

A) delegation
B) teamwork
C) job sharing
D) cross fertilization

Answer 3

B

Question 4

Teams that interface primarily through computer networks are called __________.

A) virtual teams
B) quality circles
C) informal groups
D) self-managed teams

Question 5

A team is brought together for a specific purpose and disbands when the task is completed. This team is called a(n) __________.*

A) project team
B) committee
C) informal team
D) support team

Question 6

Sue was assigned to do a team project as part of her college management course. However, she quickly learned that if she did not participate, the other team members would pick up her share. Sue is guilty of __________.

A) social loafing
B) malpractice
C) team depression
D) groupthink

Question 7

A collection of people with complementary skills who regularly interact to pursue common goals is called a(n) __________.

A) formal group
B) informal group
C) team
D) committee

Question 8

Groups of workers who meet on a regular basis with the goal of applying their expertise to continuous improvement are called __________.*

A) cross-functional teams
B) employee involvement teams
C) virtual teams
D) informal groups

Question 9

Departments, teams, work units, and divisions are all __________.*

A) informal groups
B) virtual networks
C) unofficial teams
D) formal teams

Question 10

__________ is the creation of a whole that is greater than the sum of its parts.*

A) Dysfunction
B) Effort
C) Synergy
D) Work

Question 11

Teams that continually perform at very high levels are likely to do so because they __________.

A) put in more time on the job
B) have more members
C) are paid more
D) have synergy

Question 12

A(n) __________ operates with members who come from different functional units, of an organization, to work on a specific task.*

A) informal group
B) interest group
C) cross-functional team
D) vertically integrated team

Question 13

Teams that have the authority to make decisions about how they share and complete their work are called __________.

A) quality circles
B) informal groups
C) employee involvement teams
D) self-managing teams

Question 14

A quality circle is a form of __________.*

A) cross-functional team
B) employee involvement team
C) virtual team
D) informal group

Question 15

A group that is brought together from outside of their daily job assignments to work in a small team for a specific purpose on a continuing basis is called a(n) __________.

A) project team
B) committee
C) informal group
D) support group

Question 16

__________ is the tendency of some people to avoid responsibility by free-riding in groups.*

A) Laziness
B) Redundancy
C) Social loafing
D) Work avoidance

Question 17

A group that is officially designated for a specific organizational purpose is called a(n) __________.

A) informal group
B) virtual network
C) unofficial team
D) formal team

Question 18

An unofficial group that emerges from spontaneous relationships among people with common interests is called a(n) __________.

A) informal group
B) virtual network
C) unofficial team
D) formal team

Question 19

Interest, friendship, and support groups are all __________.

A) informal groups
B) virtual networks
C) unofficial teams
D) formal groups

Question 20

Good team managers, or leaders, can play all of the following roles EXCEPT:

A) dictator.
B) network facilitator.
C) helpful participant.
D) external coach.

Question 21

The major input categories required for effective teams are organizational setting, nature of task, membership characteristics, and __________.*

A) resources
B) technology
C) structures
D) team size

Question 22

The team development stage in which members begin to operate as a unit with shared rules of conduct is the __________ stage.

A) storming
B) norming
C) performing
D) forming

Question 23

The outputs of effective teams are task performance, member satisfaction, and __________.

A) team viability
B) team size
C) conflict
D) values

Question 24

__________ is when any and all members contribute helpful task and maintenance activities to the team.

A) Individual effort
B) Distributed leadership
C) Groupthink d. Storming

Question 25

The team effectiveness equation states that:*

A) Quality = Process $\times$ Innovation
B) Effectiveness = Quality of inputs + (Process gains - Process Losses)
C) Effectiveness = Quality of inputs + (Process gains + Process Losses)
D) Quality of inputs = Effectiveness + (Process gains - Process Losses)

Question 26

High performance teams typically have:

A) clear and elevating goals.
B) a result-oriented focus.
C) standards of excellence in a collaborative team culture.
D) all of the above.

Question 27

Team performance is affected by task and __________ roles.

A) gatekeeping
B) encouraging
C) self-confessing
D) maintenance

Question 28

The degree to which members are attached to and motivated to remain part of a team is called __________.

A) normality
B) performance
C) cohesiveness
D) forming

Question 29

In a __________ network, all members can communicate directly with each other.

A) vertically integrated
B) decentralized communication
C) centralized
D) closed

Question 30

The proper order of stages in the team development process is:*

A) forming, norming, storming, performing, and adjourning.
B) forming, storming, norming, performing, and adjourning.
C) forming, storming, performing, norming, and adjourning.
D) forming, performing, storming, norming, and adjourning.

Question 31

In a __________ communication network, communication flows only between individual members and a hub or center point.

A) centralized
B) decentralized
C) socialized
D) virtual

Question 32

The team development stage in which total integration is achieved and members can handle complex tasks and any interpersonal conflicts is the:

A) storming stage.
B) adjourning stage.
C) performing stage.
D) norming stage.

Question 33

In selecting members for a team, you should look for all of the following EXCEPT:*

A) random or varied skills.
B) interests that "fit" with the task.
C) a mix of experienced members and newcomers.
D) varying backgrounds.

Question 34

An action taken by a team member that supports the emotional life of the group is called a(n) __________ activity.

A) maintenance
B) virtual
C) task
D) distributed

Question 35

A behavior, rule, or standard expected to be followed by the group is called a __________.

A) law
B) cohesive component
C) decision
D) norm

Question 36

An action taken by a team member that directly contributes to the group's performance purpose is called a(n) __________ activity.*

A) maintenance
B) virtual
C) task
D) distributed

Question 37

The key outputs sought from effective teams include:

A) communication, clear norms, and cohesion.
B) goal clarity, diversity, and rewards.
C) team performance, member satisfaction, and team viability.
D) decisions, conflict resolution, and member interaction.

Question 38

The way team members work together to accomplish tasks is called __________.

A) groupthink
B) group diversity
C) wellness
D) team process

Question 39

Since positive performance norms are instrumental in achieving high performance, all of the following would support positive performance norms EXCEPT:

A) members acting as positive role models.
B) training new members in the desired behaviors.
C) allowing the leader to make individual decisions to avoid conflict.

Question 40

A set of collaborative activities to gather and analyze data on a team and make changes to increase its effectiveness is called __________.

A) virtual management
B) team association
C) leadership
D) team building

Question 41

For teams to be effective, you have to start with a firm foundation and quality inputs.

Question 42

Quality circles are a form of self-managing teams.

Question 43

When two or three individuals "railroad" a decision on a group, the method used was decision by:

A) lack of response.
B) authority rule.
C) minority rule.
D) majority rule.

Question 44

Team cohesiveness, while generally a good thing, can actually work against team performance.

Question 45

The storming stage is of critical interest to managers during team development because a "failure" here can be a long-lived detriment to the team's performance future.

Question 46

The purpose of cross-functional teams is to "knock down the walls" that tend to separate departments and seek integrative solutions.

Question 47

__________ is a disagreement over issues of substance and/or an emotional antagonism.

A) Avoidance
B) Conflict
C) Competition
D) Opposition

Question 48

The team effectiveness equation makes it mathematically clear that process gains must outweigh process losses in order for there to be a chance of team effectiveness.

Question 49

Organizations are permeated with informal groups that form as a result of natural or spontaneous relationships among group members.

Question 50

Teams can be more pain than gain.

Question 51

Norms develop early and remain constant during the life of the team.

Question 52

Which of the following is NOT a conflict management style?

A) Accommodation
B) Confrontation
C) Collaboration
D) Avoidance

Question 53

__________ conflict involves disagreements over goals, resources, rewards, policies, procedures, and job assignments.

A) Emotional
B) Substantive
C) Physical
D) Mental

Question 54

Competition and compromise are forms of __________ conflict.

A) win-win
B) lose-lose
C) win-lose
D) none of the above

Question 55

The tendency for highly cohesive teams to lose their evaluative capabilities is called __________.*

A) decision avoidance
B) communication drift
C) centralized communication
D) groupthink

Question 56

The process of choosing between alternatives is called __________.

A) organizing
B) groupthink
C) decision making
D) rationalizing

Question 57

The conflict management style of __________ may be used when quick and decisive action is vital or when unpopular actions must be taken.

A) accommodation
B) competition
C) collaboration
D) avoidance

Question 58

In __________, everyone withdraws and pretends that conflict doesn't really exist, hoping that it will simply go away.

A) compromise
B) competition
C) accomodation
D) avoidance

Question 59

While the task activities in a team are obviously shared, it is the sole responsibility of the team leader to ensure that the maintenance activities are taken care of.

Question 60

In spite of the great many potential advantages of teams and the wide-spread use of them, teams don't work well in all situations.

Question 61

The conflict management style of compromise may be used to arrive at temporary settlements of complex issues or to arrive at expedient solution when time is limited.

Question 62

Avoidance and confrontation are forms of lose-lose conflict.

Question 63

The degree to which group members are attracted to and motivated to remain connected with each other is known as __________.

Question 64

__________ are rules or standards of behavior expected of group members.

Question 65

Fortunately, at its core, conflict does not involve disagreements between people.

Question 66

__________ conflict results from feelings of anger, distrust, dislike, fear, and resentment as well as from personality clashes.

Question 67

A group of people who work together though computer-mediated interactions rather than face-to-face are known as a(n) __________.

Question 68

__________ are "free-riders" who slack off and allow other team members to carry the bulk of the workload.

Question 69

An effective team requires high levels of task performance, __________, and team effectiveness.

Question 70

Discuss the advantages and disadvantages of virtual teams.

Question 71

The last stage of the group development model is called __________.

Question 72

When groups break into sub-groups due to disagreements or other divisiveness, the resulting communication scheme is called a(n) __________.

Question 73

__________ is the tendency for highly cohesive teams to lose their evaluative capabilities.

Question 74

Emotional conflict involves disagreements over goals, resources, rewards, policies, procedures, and job assignments.

Question 75

Team performance is affected by task and maintenance roles.

Question 76

One of the possible downsides of a decision by unanimity is that it can lead to groupthink.

Question 77

__________ occurs when each party to the conflict gives up something of value to the other.

Question 78

__________ is the creation of a whole that is greater than the sum of its parts.

Question 79

The way that team members work together to accomplish tasks is known as the __________.

Question 80

The decentralized communication network works well for tasks requiring creativity and problem-solving.