Deck 19: Human Resources and Management

Question 1

A(n)________ plan is a document stating how the employee will attain specific performance outcomes.

A)development
B)career
C)employment
D)recruitment
E)retention

Answer 1

A

Question 2

Strategic plans are typically ________ year overall strategies for achieving long-term growth,sales,and positioning goals.

A)3-5
B)1-2
C)10-15
D)8-10
E)12-15

Answer 2

A

Question 3

Why are entrepreneurs not always the best managers for their businesses?

A)Entrepreneurs tend to be creative types who get bored with the day-to-day details of running a business.
B)Managers are better at coming up with fresh ideas for new businesses than entrepreneurs are.
C)Entrepreneurs are lazy.
D)Entrepreneurs have short attention spans.
E)Entrepreneurs get sleepy.

Answer 3

A

Question 4

The ________ function includes everything from finding resources to hiring employees to buying/leasing equipment.

A)organizing
B)planning
C)controlling
D)leading
E)motivating

Question 5

Which of the following is not an effective way to protect yourself from a wrongful termination suit brought by an employee whom you have fired?

A)I can hire a lawyer to protect me from lawsuits.
B)I can conduct regular employee-performance reviews.
C)I can use performance-improvement or development plans to give the employee an opportunity to fix aspects of performance that are subpar.
D)I can keep documentation of all my reasons for firing the employee to prove that he/she violated company ethics or was not performing his/her duties.
E)I would not editorialize or speculate about the employee.

Question 6

Which of the following is not a function of management?

A)Optimizing
B)Leading
C)Planning
D)Organizing
E)Controlling

Question 7

Human resources is commonly referred to as ________ in Disney.

A)casting
B)HR
C)Human capital
D)All of the above
E)None of the above

Question 8

The act of Congress that requires employers to pay men and women the same amount for the same work is called ________.

A)The Equal Pay Act
B)The Work Compensation Act
C)The Equal Opportunity Act
D)The American With Disabilities Act
E)The Fair Labor Standards Act

Question 9

A company will probably not need a full-time human resources professional until it has ________ or more employees.

A)20
B)10
C)50
D)75
E)100

Question 10

Which one of these is not a type of planning?

A)Divisional plan
B)Strategic plan
C)Tactical plan
D)Operational plan
E)None of the above

Question 11

No matter the size of a business,the leader sets the ________ for how the organization operates.If the leader is chaotic,chances are the business will be too.If the leader is well organized and efficient,the business may well be too.

A)Tone/style
B)Expense constraints
C)Profit expectations
D)Marketing budget
E)Asset optimization

Question 12

________ plans are short-term procedures for achieving tactical goals.

A)Operational
B)Strategic
C)Divisional
D)Tactical
E)Business

Question 13

Which is not an effective method for a manager to motivate employees?

A)Threatening employees with disciplinary action
B)Rewarding achievements by employees
C)Recognizing outstanding employee contributions
D)Involving employees in decisions
E)Providing meaningful work

Question 14

________ plans provide the short-term implementation to accomplish strategic goals.

A)Tactical
B)Strategic
C)Operational
D)Organizational
E)Business

Question 15

________ is the number of direct reports for a manager or a supervisor.

A)Span of control
B)Line organization
C)Chain of command
D)Hierarchy
E)Savvy

Question 16

A(n)________ interview is designed to determine the fit of a prospective employee with the requirements of the position,using prior-experience examples.

A)behavioral
B)job
C)employment
D)role
E)enduring

Question 17

The department that hires,trains,and develops company employees is called ________.

A)Human resources
B)The employee office
C)The people department
D)The principal's office
E)The hiring and firing office

Question 18

To get the most from your employees,one should ________.

A)Hire the right people and place them into a position that maximizes their impact on the organization
B)Give employees incentives to work and definite responsibilities
C)Provide a fair salary and good working conditions,and give them control over their work
D)All of the above
E)None of the above

Question 19

What is the difference between strategic planning and operational planning?

A)Strategic planning sets out strategies for the business to achieve long-term growth and other goals,while operational planning covers the day-to-day operations of the business.
B)Strategic planning covers the short-term day-to-day workings of a business,while operational planning sets out long-term goals.
C)Strategic plans are for one year or less and have very specific objectives,while operational plans are more vague and long-term.
D)All of the above
E)None of the above

Question 20

Hiring employees is called ________.

A)Recruitment
B)Managing
C)Controlling
D)Assessing
E)Motivating

Question 21

When a business grows too big for the entrepreneur to run it alone,he or she should consider ________.

A)Raising capital and using it to hire managers
B)Slowing down marketing efforts to bring the business's growth back under control
C)Taking management classes to become a better manager
D)Selling the business to people who can run it effectively
E)All of the above

Question 22

As you hire employees you will need to become aware of laws and taxes,including ________.

A)Fair Labor Standards Act and The Equal Pay Act of 1963
B)Antidiscrimination laws
C)Payroll taxes
D)All of the above
E)None of the above

Question 23

This function is about the style in which managers direct the company.

A)Planning
B)Organizing
C)Leading
D)Controlling
E)Innovating

Question 24

Madame C.J.Walker was an entrepreneur who became ________.

A)The first self-made female millionaire
B)The first entrepreneur to franchise a business
C)The first woman to fly around the world
D)The first woman entrepreneur
E)The first African-American businessperson to become a millionaire

Question 25

Which one of these is NOT a type of planning performed by a manager?

A)Program
B)Strategic
C)Tactical
D)Operational
E)None of the above

Question 26

The culture that you create for your business should not be a translation of your vision and mission into norms,values,and behaviors.

Question 27

A ________ organization is a business structure in which each person reports to a single supervisor.

A)line
B)staff
C)flat
D)tall
E)bureaucratic

Question 28

________ plans are for one year or less.

A)Program
B)Strategic
C)Tactical
D)Operational
E)Business

Question 29

One good way to get good employees is to bring people in as partners.

Question 30

Which of the following is not a good method for preventing legal complications when you must lay off or fire employees?

A)Have employees sign an agreement when they're hired saying they will not sue if they are ever laid off.
B)Provide severance,which is continued salary for a limited time,and make serious efforts to help laid-off employees find a new job.
C)Document your reasons for firing employees to prove that they did not perform their duties correctly.
D)Conduct regular employee-performance reviews.
E)Make serious efforts to help them find new employment.

Question 31

An example of a job competency that may be included in an interview is salary expectations.

Question 32

The time to find out whether a candidate is capable is after you hire them.

Question 33

Payroll tax is a series of wage taxes based on earnings that will be deducted from your employees' pay.

Question 34

A relatively "________" organization may work with few employees and ready communications.

A)flat
B)tall
C)large
D)big
E)narrow

Question 35

Controlling involves measuring the business's performance and determining how to improve it.

Question 36

An interview guide is a document that assists you or your interviewer in developing questions regarding an applicant's knowledge,skills,abilities,and interests.

Question 37

________ refers to the hierarchy of reporting and communication in an organization.

A)Chain of command
B)Line organization
C)Staff organization
D)Span of control
E)Bureaucracy

Question 38

Retention is paramount for companies to keep the employees who drive the business.

Question 39

Performance appraisal is the formal process used to evaluate and support employee performance,and when done well is valuable only for employers.

Question 40

A resume is a concise summary of an individual's education and work experience.

Question 41

What are the best strategies for recruiting employees?

Question 42

Strategic plans provide the short-term implementation to accomplish strategic goals.

Question 43

Active listening skills will significantly improve your verbal communication effectiveness.

Question 44

What is a position description?

Question 45

You must carefully consider what questions to ask,and not to ask,in a job interview.There are a number of questions that cannot be legally asked of a potential employee.

Question 46

The position description identifies the knowledge,skills,and abilities required to perform the specific tasks of the job.

Question 47

It is not a good practice to scout colleges for potential employees.

Question 48

What is span of control? How is it different from chain of command?

Question 49

Describe what your organizational structure would look like.

Question 50

What is organizational culture?