Deck 1: An Introduction to Information Systems in Organizations

Question 1

The activities that lead to getting the right product into the right consumer's hands in the right quantity at the right time at the right cost are known as value chain management.

Answer 1

False

Question 2

A feedback mechanism is an optional component of an information system.

Answer 2

False

Question 3

A set of random or unrelated tasks performed to achieve a definite outcome is called a process.

Answer 3

False

Question 4

"Adapting" is the second stage in Lewin's Change Model, which involves learning new work methods, behaviors, and systems.

Question 5

One of the primary roles of a senior IS manager is to communicate with other areas of the organization to determine changing business needs.

Question 6

Data represents real-world things including raw facts such as image and audio data.

Question 7

Opportunities in information systems are available to people from different parts of the world.

Question 8

An organization's technology infrastructure includes all of the hardware, software, databases, networks, people, and procedures that are configured to collect, manipulate, store, and process data into information.

Question 9

The concept of a value chain is not significant to organizations unless they manufacture products.

Question 10

The successful implementation for change only happens when people accept the need for change and believe that it will improve factors such as productivity and/or customer satisfaction.

Question 11

The information systems operations group is responsible for the day-to-day running of IS hardware to process the organization's information systems workload.

Question 12

The diffusion of innovation theory states that adoption of any innovation happens all at once for all members of the targeted population.

Question 13

Over time, disruptive innovation tends to become less attractive to users in a new market.

Question 14

The diffusion of innovation theory can be useful in planning the rollout of a new information system.

Question 15

Perceived usefulness and ease of use of a system influence an individual's attitude toward the system.

Question 16

Reengineering and continuous improvement have the same definition.

Question 17

Today, many organizations can function and compete effectively without computer-based information systems.

Question 18

The role of a systems analyst is narrowly defined and seldom involves communications with others.

Question 19

The term data is used to label raw facts such as height and weight of a patient.

Question 20

For someone to be a good CIO, technical ability is the most important characteristic.

Question 21

The value of information is directly linked to how it helps decision makers achieve their organization's _____.

A)cost/profit target
B)goals
C) cost reduction initiatives
D) customer satisfaction levels

Question 22

Important functions of the chief information officer include

A)​employing an IS department's equipment and staff to help the organization reach its goals
B)monitoring the financial considerations of the IS department, such as return on investment
C) ensuring the organization complies with laws and regulations
D) ​all of these

Question 23

Which of the following is NOT a task typically associated with the systems analyst role?

A)​conveying system requirements to software developers and network architects
B)​troubleshooting problems after implementation
C) ​collaborating with others to build a software product from scratch
D) ​choosing and configuring hardware and software

Question 24

Suppose you are assigned to manage a virtual team. Which of the following will you NOT do?

A)define goals, and set expectations
B)be aware of team members cultural sensitivity
C) ensure the team members are familiar with each other at a personal level
D) hold team meetings regularly - whether the team members like it or not

Question 25

Which of the following theories explains how a new idea or product gains acceptance and spreads through a specific population or subset of an organization?

A)diffusion of innovation theory
B)contingency theory
C) public choice theory
D) two-factor theory

Question 26

_____ is a visa program that allows skilled employees from foreign lands into the United States.

A)L-1B
B)H-1B
C) 4F
D) G-5

Question 27

Cole has just landed a job as a sales representative in a department store. Nina is teaching him the set of steps he should follow to ring up, take payment for, and bag a purchase for a customer. Cole is learning a procedure.

Question 28

According to Lewin and Schein's 3-stage model of organizational change, which of the following tasks would be found in the 'unfreezing' stage?

A)Monitor progress against success criteria
B)Establish controls to ensure change is occurring
C) Establish processes and systems to institutionalize change
D) Assign leaders and implementation team
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Question 29

In a supply chain, _____ involve the transformation, movement, and storage of supplies and raw materials.

A)virtual flows
B)matrix flows
C) information flows
D) physical flows

Question 30

A sustaining innovation is one that initially provides a lower level of performance than the marketplace has grown to accept.

Question 31

According to Lewin's Change Model, an organization must deliberately change old habits, learn new work methods, and accept the new work methods as parts of the job.

Question 32

A clothing store chain tracks the sale of each product at each location. Managers use this information to calculate the organization's profits, to track inventory needs, and to determine which styles and fabrics are the most popular among its customers. This is an example of quality information that is ___________.

A)flexible
B)economical
C) relevant
D) verifiable

Question 33

Which of the following is NOT one of the functions of a computer-based information system?

A)​collect data
B)​store data
C) ​apply data
D) ​process data

Question 34

The process of defining relationships among data to create useful information requires ______.

A)an information system
B)a formal education
C) knowledge
D) intuition

Question 35

All of the following are positive driving forces that influence chance according to Lewin's Theory of Force Field Analysis, EXCEPT:

A)​beliefs
B)​past performance
C) ​expectations
D) ​cultural norms

Question 36

Information is simply a collection of raw facts such as an employee number or the total hours worked in a week.

Question 37

Suppose you work at a business unit that has group of people who would rather wait to try a new technique. They listen to and follow the opinion leaders. They would be classified as the _________.

A)innovators
B)early adopters
C) early majority
D) late majority

Question 38

In a large IS organization, the professional who is responsible for maintaining the security and integrity of the organization's systems and data is__________.

A)​the data center manager
B)​the data security manager
C) ​the system security operator
D) ​the information systems security analyst

Question 39

In most large organizations, the IS department is divided into the following functions __________.

A)​operations and development
B)​operations, development, and support
C) ​operations and support
D) ​systems, operations, and development

Question 40

One method an IS professional might use to find a new job would be ____________.

A)​seeking referrals from colleagues, friends, and family members
B)​searching and applying for open positions on Internet job sites
C) ​networking through an IS professionals' organization
D) ​all of these

Question 41

_____ are responsible for running and maintaining information system equipment and also for scheduling, hardware maintenance, and preparing input and output.

A)Data-entry operators
B)System operators
C) Web operators
D) Local area network operators

Question 42

The idea of _____ is a form of innovation that constantly seeks ways to improve business processes and add value to products and services.

A)reengineering
B)process redesign
C) disruptive change
D) continuous improvement

Question 43

The attitude towards using an information system depends on its perceived ease-of-use and perceived _______.

Question 44

Which of the following is NOT an organizational complement?

A)well-trained workers
B)system support
C) new decision rights
D) familiar processes

Question 45

You might be an information systems worker if you _________.

A)prefer a slow-paced environment, where technology rarely changes
B)prefer to work only on the computer and are not interested in the business
C) enjoy learning new techniques and enjoy working with people
D) are good in book-keeping, like an accountant

Question 46

Calligraph Publishing Inc.'s information system allows its customers to access the system to retrieve information on new releases, inventory levels, and more. This must be a ______.

A)​personal IS
B)​group IS
C) ​enterprise IS
D) ​none of these answers

Question 47

The performance levels of radically new 'high-tech' products usually improve with newer versions. Such types of products are known as

A)sustaining innovations
B)continuous improvement
C) disruptive innovations
D) business reengineering

Question 48

According to the diffusion innovation theory, _____ are the risk takers, always the first to try new products and ideas.

A)​early majority
B)late majority
C) ​early adopters
D) ​innovators

Question 49

_____ design and set up databases to meet an organization's needs.

Question 50

According to Leavitt's theory, _______ in one aspect of the information system element will necessitate changes in other elements also.

Question 51

In a manufacturing organization, the supply chain is a key value chain whose primary activities include all of the following EXCEPT:

A)inbound logistics
B)finance and accounting
C) marketing and sales
D) customer service

Question 52

_____ encompasses all the activities required to get the right product into the right consumer's hands in the right quantity at the right time and at the right cost, from acquisition of raw materials through customer delivery.

A)Supply chain management
B)Value chain management
C) Inventory management
D) Customer management

Question 53

Harrison works at a nationally known grocery store chain. He is analyzing sales data from the past five years to determine which low-selling products should be discontinued. Harrison is most likely a(n) ________.

A)​data scientist
B)end user
C) knowledge worker
D) top executive

Question 54

Positive outcomes of continuous improvement include ________.

A)​increased customer loyalty
B)​increased customer satisfaction
C) ​protection against competitors
D) ​all of these

Question 55

In terms of information systems, Wikipedia would be an example of _________.

A)a personal IS
B)a group IS
C) an enterprise IS
D) an organizational complement

Question 56

Of the five categories of innovation adopters, _______ are always the first to try new products and ideas.

Question 57

To keep information beyond reach of unauthorized users is to keep the information _____.

A)secure
B)economical
C) simple
D) verifiable

Question 58

Providing value to a _____ is the primary goal of any organization.

A)stakeholder
B)product
C) competitor
D) service

Question 59

Which of the following is NOT one of the four main components in Leavitt's Diamond?

A)​people
B)​systems
C) ​tasks
D) ​technology

Question 60

Suppose, you need to advise someone about getting a certification. Which of the following will be appropriate advice?

A)Getting certification is a sure way of improving your income
B)Certifications are vendor-specific
C) Certifications are the same as courses offered at universities
D) You need a college degree before you can take a certification exam

Question 61

For each type of IS (personal, group, enterprise), there are _____ that must be in place to ensure successful implementation and use of the system.

Question 62

"Kaizen" is the Japanese word for _________.

Question 63

_____ convert a program design developed by a systems analyst or software developer using one of many computer languages.

Question 64

________ is the term used to describe the information systems and solutions built and deployed by departments other than the information systems department.

Question 65

A manufacturing facility has a series of activities that converts the raw materials into valuable products. Such a series of activities make up the organization's _______ chain.

Question 66

The _____ group of a typical information systems organization is responsible for the day-to-day running of IS hardware to process the organization's information systems workload.

Question 67

An information system that improves the productivity of individual users in performing stand-alone tasks is called a(n) _____.

Question 68

In the technology acceptance model (TAM), _____ is defined as the degree to which individuals believe that use of the system will improve their performance.

Question 69

The first stage of Lewin's change model, _____, means ceasing old habits and creating a climate that is receptive to change.

Question 70

In any organization, ______ such as raw materials, labor, facilities, equipment, and knowledge, are needed to transform them to outputs in a way that increases the input's value.

Question 71

_____ is the awareness and understanding of a set of information and the ways that information can be made useful to support a specific task or reach a decision.

Question 72

The radical redesign of business processes, organizational structures, information systems, and values of an organization to achieve a breakthrough in business results is known as _____.

Question 73

Laptops are a good example of _____ because they are gradually displacing desktop computers due to new and better performance characteristics.

Question 74

Process redesign, which is also known as _____, involves the radical redesign of business processes, organizational structures, information systems, and values.

Question 75

_____ is a process for testing skills and knowledge, which results in a statement by the certifying authority that confirms an individual is capable of performing particular tasks.

Question 76

_____ is a theory that proposes that every organizational system is made up of four main components-people, tasks, structure, and technology-with an interaction among the four components so that any change in one of these elements will necessitate a change in the other three elements.

Question 77

A(n) _____ is a group of individuals whose members are distributed geographically, but who collaborate and complete work through the use of information systems technology.

Question 78

The ________ theory was developed by E.M. Rogers to explain how a new idea or product gains acceptance and diffuses (or spreads) through a specific population or subset of an organization.

Question 79

A(n) _____ is a professional in a developmental group of an information systems department who assists in choosing and configuring hardware and software, matching technology to users' needs, monitoring and testing the system in operation, and troubleshooting problems after implementation.

Question 80

Sarah, as the head of a business division, wants to set up a network access account for a new employee. She should call the _____ to get this done.