Deck 16: Building a Team and Management Succession

Question 1

A strong leader does not share aspects of his or her company's financial health, its future plans, or her vision for it with employees.

Answer 1

False

Question 2

Leadership deals with doing things right; management deals with doing the right things.

Answer 2

False

Question 3

Leadership is an easy skill to learn.

Answer 3

False

Question 4

Today's workforce responds best to a leadership style based on instilling fear and intimidation.

Question 5

Which of the following is not a behavior typically exhibited by effective leaders?

A) Define and constantly reinforce the vision they have for the company.
B) Respect and support their employees.
C) Require employees to gather necessary resources to complete their tasks; they will be more likely to "feel ownership" than if you did it for them.
D) Create an environment in which people have the motivation, the training, and the freedom to achieve the goals they have set.

Question 6

Although a small business manager must assume a wide range of ideas, tasks, and responsibilities, none is more important than the role of leader.

Question 7

________ is the process of influencing and inspiring others to work to achieve a common goal and then giving them the power and the freedom to achieve it.

A) Management
B) Organizing
C) Leadership
D) Coordination

Question 8

Leadership gets a small business going; management keeps it going.

Question 9

Effective leaders recognize that money is not the only reward that motivates workers.

Question 10

Leadership is ________.

A) essential to a company's success
B) not an easy skill to learn
C) influencing and inspiring others to work to achieve a common goal and then giving them the power and the freedom to achieve it
D) All of the above

Question 11

Effective leaders make sure that workers have both the tangible and the intangible resources they need to do their jobs well.

Question 12

Questions like "What are you deeply passionate about?", "What can you be the best in the world at?" and "What drives your economic engine?" are important to define your ________, according to the work of Jim Collins.

A) hedgehog concept
B) core competencies
C) critical strategies
D) keys to success

Question 13

A leadership style in which a leader takes on the role of a servant first and the role of a leader second is referred to as a ________ leader.

A) servant
B) passive
C) managerial
D) subservient

Question 14

Which of the following is not one of the vital tasks small business leaders must perform?

A) Hire the right employees to the team and constantly improve their skills.
B) Create a culture for retaining employees.
C) Plan for "passing the torch" to the next generation of leadership.
D) Keep flexible and do not be concerned about preparing for the next generation of management.

Question 15

Effective leaders know they must punish workers who take risks and fail so that other workers do not make the same mistakes.

Question 16

Which of the following pairs describing leadership (first column) and management (second column) is not accurate? Leadership Management

A) Comes first Comes second
B) Deals with people Deals with things
C) Involves doing things right Involves doing the right things
D) Focuses on the present Focuses on the future

Question 17

Management and leadership are essentially the same.

Question 18

Both leadership and management are essential to a small company's success, but leadership comes first.

Question 19

Effective leaders know that what they do is more important than what they say because they set the example for their employees.

Question 20

Questions like "What are you deeply passionate about?", "What can you be the best in the world at?" and "What drives your economic engine?" are important to define your hedgehog concept, according to the work of Jim Collins.

Question 21

A job ________ identifies the duties and responsibilities of a position and its working conditions, while a job ________ identifies the qualifications required of the job candidate in terms of skills, education, and experience needed.

A) specification; description
B) description; specification
C) analysis; specification
D) analysis; description

Question 22

The practice known as servant leadership was coined by Robert Greenleaf and states that leaders are servants first and leaders second, putting their employees and their employees' needs ahead of their own.

Question 23

Which of the following is true regarding hiring mistakes?

A) Hiring mistakes are expensive.
B) Companies' informal processes may lead to unpredictable outcomes.
C) Small businesses are most likely to make hiring mistakes because they lack the human resources experts and the disciplined hiring procedures large companies have.
D) All of the above

Question 24

If their companies are to grow and reach their potential, entrepreneurs must learn to be effective leaders.

Question 25

Mini-Case 16-1: Kansas Manufacturers and Assemblers
Rose Richardson always knew that if she could land a major order for her firm, she could prove its quality to the industry. Kansas Manufacturing and Assemblers was a job shop manufacturing and assembling operation specializing in fast turnaround projects for manufacturers with orders in excess of production capacity. Each job Rose's firm did was a special order.
In September, a major appliance manufacturer approached Rose and inquired about her ability and willingness to manufacture and assemble a new appliance. This order could mean a very substantial profit for the firm, as well as recognition throughout the industry. Rose was asked to undertake a project that would require a 100 percent assignment of the firm's personnel for seven months. In addition, any slight modification in design or material would require overtime. If this job went as most, changes could be expected. On this short notice, it would be impractical for Rose to hire additional personnel because it takes weeks, even months, to learn the necessary skills.
Rose faces an interesting dilemma: If she doesn't take the job, it may be years before another one of this magnitude comes along; but if she takes the job and then fails to deliver on time, or fails to meet the quality specifications because of her overworked employees, her reputation will be hurt for years. Rose sees this opportunity as a crossroads in the firm's history, but knows that she must gain the full and unquestioned support of the employees if the project is to be a success.
If you were Rose, how would you go about gaining the commitment of your employees to a project that will last a full seven months and will likely require each person to work overtime and weekends and to forgo vacations for the duration of the project?

Question 26

A ________ is the process by which a company determines the duties and the nature of the jobs to be filled and the skills and experience required of the people who are to fill them.

A) job analysis
B) job description
C) job specification
D) management audit

Question 27

The ________, published by the Department of Labor, lists more than 20,000 job titles and descriptions and serves as a useful tool for getting a small business owner started when writing job descriptions.

A) Title IX Handbook
B) Team Handbook
C) Job Listing Directory
D) Dictionary of Occupational Titles

Question 28

Mini-Case 16-4: Plumbers Don't Want Recognition
"If I ever went out to those guys and asked them if they wanted a little more recognition, they would laugh me out of the shop. People work for money." Norm Schultz had been a plumber himself for 18 years before he saved enough money to open a small plumbing contractor business. The men who worked for Norm knew what was expected of them - a fair day's work for a fair day's pay. "You don't need to tell a person that he or she is doing a good job; the person is either doing the work or not working for me!"
Norm's son-in-law was taking a management course at a local college. When Norm asked him what he was learning in class, he told him the management of people. Norm was very emphatic about managing the plumbers who worked for him. "Tell an employee what you expect from the beginning. Watch to see if they perform the job properly. Treat your people fairly and never cheat them." Norm went on to tell his son-in-law that this was the way good managers did things. "Recognition won't put bread on the table."
Is Norm Schultz correct in his attitude about workers not wanting recognition?

Question 29

One of the best sources for prospects for new positions may come from ________.

A) colleges and universities
B) the Internet
C) current employees
D) employment advertisements

Question 30

Which of the following techniques would you not recommend to a company desiring a stronger recruiting strategy?

A) Look inside the company first - a promotion-from-within policy serves as an incentive for existing workers to upgrade their skills.
B) Encourage employee referrals - reward employees for successful referrals.
C) Ensure that your recruitment efforts are known - whether in traditional media, the Internet, or on college campuses.
D) Avoid hiring retired workers - they too often fail to have anything to offer.

Question 31

Because their companies are small, entrepreneurs need not develop the leadership skills managers in larger companies need.

Question 32

A ________ interview involves offbeat questions to determine how job candidates think and reason, allowing the interviewer to assess their capacity for creativity.

A) situational
B) puzzle
C) circumstantial
D) game-based

Question 33

Which of the following types of questions should a business owner ask a candidate in a job interview?

A) Questions calling for "yes or no" answers.
B) Questions about the candidate's religious beliefs.
C) Questions based on on-the-job scenarios that require open-ended answers.
D) Questions about the candidate's physical traits, characteristics, and family life.

Question 34

List at least ten of the seventeen behaviors that effective leaders exhibit.

Question 35

A ________ interview is where the interviewer gives candidates a typical job-related situation to assess how they respond.

A) situational
B) puzzle
C) circumstantial
D) exploratory

Question 36

Burt is applying for a position as a staff accountant. The job specification for the position might list all of the following items except ________.

A) BBA in Accounting
B) 3 years of experience
C) prepare daily sales reports
D) knowledge of QuickBooks

Question 37

Posting job openings on the Internet has proven to be ________.

A) a relatively ineffective method of recruiting
B) a cost-effective method to attract candidates from other areas
C) an effective method to attract candidates and is relatively expensive
D) problematic for entrepreneurial businesses

Question 38

What is leadership? How does leadership differ from management?

Question 39

What do you think about Norm Schultz's attitudes toward employees?

Question 40

Luisa, the director of human resources, is discussing the duties and responsibilities of a new position and its working conditions with Delmar, the supervisor of the position. Luisa and Delmar are discussing a ________.

A) job description
B) management audit
C) job specification
D) job analysis

Question 41

A job analysis describes what the job is, what its duties and responsibilities are, and what work conditions are involved.

Question 42

Every new employee a business owner hires determines the heights to which the company can climb or the depths to which it will plunge.

Question 43

Companies desiring to improve their recruitment efforts are finding that the Internet offers tremendous reach at a relatively low cost and is very effective.

Question 44

Successful interviewers always listen for these in an interview to see whether it matches the candidate's words. This interviewer is referring to the candidate's ________.

A) work experience
B) job-related skills
C) nonverbal clues or body language
D) nervousness

Question 45

The Dictionary of Occupational Titles, a listing of more than 20,000 job titles and descriptions, is a useful tool for getting a small business owner started when writing job descriptions.

Question 46

Small companies are least likely to make hiring mistakes because most owners have developed clearly defined job specifications and job descriptions.

Question 47

Which of the following best represents the three phases of an effective job interview?

A) Breaking the ice, asking informative questions, and providing as much information about the company (good and bad) as possible.
B) Breaking the ice, asking informative questions, and selling the candidate on the company.
C) Breaking the ice, asking informative questions, and selling the candidate on the company regardless of their potential fit.
D) Breaking the ice, asking questions in an interrogative manner, and selling the candidate on the company.

Question 48

Effective interviewers spend about ________ percent of the interview talking and ________ percent listening.

A) 25; 75
B) 50; 50
C) 75; 25
D) 90; 10

Question 49

Which government agency is responsible for enforcing employment laws?

A) The Fair Labor Standards Commission
B) The National Labor Relations Board
C) The Equal Employment Opportunity Commission
D) The Justice Department

Question 50

According to a survey by CareerBuilders, almost ________ of candidates either exaggerated or falsified information about their previous employment on their resumes.

A) one-third
B) three-fourths
C) half
D) two-thirds

Question 51

If a job candidate files charges of employment discrimination against a company, the burden of proof in the case falls on ________.

A) the employer to prove that all pre-employment questions are job-related and nondiscriminatory
B) the candidate to prove that some pre-employment questions and actions were discriminatory
C) the Equal Employment Opportunity Commission representing the job candidate in the lawsuit
D) None of the above

Question 52

A job description sets forth a job's duties and responsibilities; a job specification translates these duties into the qualifications needed for that job.

Question 53

The job specification outlines the duties and responsibilities of a job and its working conditions, while the job description outlines the characteristics (skills, education, experience) a person needs to fill a job.

Question 54

The most effective job interviews are unplanned, unstructured interactions between the small business owner and the job applicant.

Question 55

Business owners must recognize that what they do before they start interviewing candidates for a position determines to a great extent how successful they will be in the hiring process.

Question 56

To give the interviewing process more consistency, a business owner should develop a series of core questions and ask them of every candidate.

Question 57

A job analysis describes the process by which a firm determines the duties and nature of the jobs to be filled and the skills and experience required of the people who are to fill them.

Question 58

Which of the following is not a recommended guideline for developing questions to ask candidates in job interviews?

A) Develop a series of core questions and ask them of every candidate.
B) Ask only questions calling for "yes or no" answers to avoid any controversy regarding the direction the job interview took; this way, you have better control of the situation.
C) Create hypothetical situations candidates would likely encounter on the job and ask how they would handle them.
D) Ask candidates to describe a recent success and a recent failure and how they dealt with them.

Question 59

Information gathered during a job analysis provides the foundation for creating job descriptions and job specifications.

Question 60

Although many business owners see checking references as a formality and pay little attention to it, the process is ________.

A) expensive and often meaningless
B) necessary and often invaluable
C) optional, based on the position's salary and relative importance
D) a questionable practice that may bias the hiring process

Question 61

A company's culture manifests itself in ________.

A) how workers dress
B) the language workers use
C) the way workers behave
D) All of the above

Question 62

Effective interviewers skip the breaking-the-ice phase of a job interview and immediately start asking candidates tough questions so they can see how the candidates respond under stress.

Question 63

In the breaking-the-ice phase of the interview process, skilled interviewers often use the job description to explain the nature of the job and the company's culture to candidates.

Question 64

What would be the most effective way to recruit personnel for this type of business?

Question 65

The Equal Employment Opportunity Commission (EEOC) supplies employers with a list of questions it considers illegal in interviews.

Question 66

Effective interviewers ignore candidates' nonverbal clues (i.e., body language) in interviews because they know that most candidates are so nervous that their nonverbal communication is meaningless.

Question 67

Interviewers should avoid asking job candidates questions based on hypothetical on-the-job scenarios and how the candidate would handle them because the Equal Employment Opportunity Commission considers such questions to be illegal.

Question 68

What criteria should Wallace use in selecting employees?

Question 69

An effective job interview contains three phases: breaking the ice, asking questions, and selling the candidate on the company.

Question 70

Small business owners should take the time to check every candidate's references.

Question 71

In addition to contacting the references a job applicant provides, experienced employers also call an applicant's previous employers to attempt to get a clear picture of the applicant's job performance, character, and work habits.

Question 72

________ is the distinctive, unwritten code of conduct that governs the behavior, attitudes, relationships, and style of an organization.

A) Organizational structure
B) Company culture
C) Hierarchy of command
D) Formal organization

Question 73

Mini-Case 16-3: The Pride of Vicksburg
Wallace Fry had been a lover of good food from the time he was a child. The only son of wealthy Southern parents, he spent hours with his mother watching her prepare meals for the family and friends. By the time Wallace was in high school, he had already won a number of awards for his original recipes. After leaving Vicksburg, Mississippi, to attend college in the Midwest, Wallace returned home to what must have been an unbelievable graduation present. His relatives purchased an old paddlewheel riverboat and had begun initial preparations to have it moored permanently at the foot of the Vicksburg landing on the Mississippi River. Wallace was presented with a 50 percent interest in the restaurant named "The Pride of Vicksburg."
The complete renovations and restoration of the beautiful old riverboat took an additional four months. Wallace was planning to have his new restaurant open for the spring tourist season. A number of regional magazines had already run feature stories on the project. With the opening one month away, Wallace decided it was time to staff the restaurant.
Has Wallace waited too long to begin searching for employees?

Question 74

Mini-Case 16-4: Plumbers Don't Want Recognition
"If I ever went out to those guys and asked them if they wanted a little more recognition, they would laugh me out of the shop. People work for money." Norm Schultz had been a plumber himself for 18 years before he saved enough money to open a small plumbing contractor business. The men who worked for Norm knew what was expected of them - a fair day's work for a fair day's pay. "You don't need to tell a person that he or she is doing a good job; the person is either doing the work or not working for me!"
Norm's son-in-law was taking a management course at a local college. When Norm asked him what he was learning in class, he told him the management of people. Norm was very emphatic about managing the plumbers who worked for him. "Tell an employee what you expect from the beginning. Watch to see if they perform the job properly. Treat your people fairly and never cheat them." Norm went on to tell his son-in-law that this was the way good managers did things. "Recognition won't put bread on the table."
Would you like working for Norm? Why or why not?

Question 75

Assume the role of a consultant to a small business owner who is about to conduct a job interview for the first time. Identify the guidelines that will help him develop interview questions. Also, explain the three phases of an effective interview.

Question 76

Company culture has a powerful impact on ________.

A) the way people work together in a business
B) how people in a company do their jobs
C) how people in a company treat their customers
D) All of the above

Question 77

The intent of a situational interview is to make the interviewee as uncomfortable as possible without violating legal or ethical standards.

Question 78

A situational interview gives the candidate a typical job-related situation to see how they respond.

Question 79

Effective interviewers spend about 75 percent of the interview talking and about 25 percent listening.

Question 80

Develop a list of interview questions to help Wallace select the right person for the following jobs:
∙ Head chef
∙ Wait staff
∙ Dishwasher
∙ Host/Hostess