Deck 12: Managing Cash Flow

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Question
Why is cash a unique asset? What are the advantages of efficient cash management?
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Question
Which of the following statements concerning cash management is false?

A) Cash is the most important, yet least productive, asset a small business owns.
B) Young companies tend to be "cash sponges," soaking up every available dollar of cash.
C) Fast-growing businesses are least likely to experience shortages.
D) Cash management involves forecasting, collecting, disbursing, investing, and planning for a company's cash needs.
Question
A common cause of business failures is that owners neglect to forecast how much cash their companies will need until they reach the point of generating positive cash flow.
Question
The shorter a company's cash flow cycle, the more likely it is to encounter a cash crisis.
Question
Developing a cash forecast is essential for new businesses because early profit levels usually do not generate sufficient cash to keep the company afloat.
Question
A highly profitable company rarely experiences cash flow problems.
Question
Cash is the most important, yet least productive, asset a small business owns.
Question
Compiling the total cash on hand, bank balance, summary of the day's sales, summary of the day's cash receipts, and a summary of accounts receivables collections into monthly summaries provides the basis for making reliable cash forecasts.
Question
The first step in managing cash more effectively is ________.

A) having an adequate cash reserve for emergency expenditures
B) rapid payment of accounts payable
C) speeding up payment of accounts receivable
D) understanding the company's cash flow cycle
Question
It is likely that young companies and rapidly growing companies will experience cash flow difficulties.
Question
A small company's cash balance is the difference between total revenue and total expenses.
Question
The objectives of cash management are to adequately meet the cash demands of the business, to avoid retaining unnecessarily large cash balances, and to stretch the profit-generating power of each dollar the business owns.
Question
Profit is the difference between a company's total revenue and its total expenses.
Question
Which of the following measures a company's liquidity and its ability to pay its bills and other financial obligations on time?

A) Cash budget
B) Cash flow
C) Cash management
D) All of the above
Question
A highly profitable business is a highly liquid business.
Question
________ is the most important, yet least productive, asset that a small business owns.

A) Profit
B) Cash
C) Inventory
D) Accounts receivable
Question
The goal of cash management is to maintain as much cash as possible on hand to meet any unexpected circumstances that might arise.
Question
More companies fail for the lack of ________ than for the lack of ________.

A) cash; profit
B) profit; cash
C) net revenue; gross revenue
D) vision; profit
Question
Solid cash management enables a business owner to ________.

A) adequately meet the cash demands of the business
B) avoid retaining unnecessarily large cash balances
C) stretch the profit-generating power of each dollar the business owns
D) All of the above
Question
________ typically lead(s) sales; ________ typically lag(s) sales.

A) Production; receivables
B) Collections; purchases
C) Receipts; production
D) Purchases; collections
Question
Jane is arguing with Joan about how much cash their small retail outlet needs as they prepare their cash budget. Jane feels that with the Christmas season coming, their busiest time, they need more cash available while Joan feels they do not because their sales volume will be up significantly. Jane and Joan are discussing which step of the cash budgeting process?

A) Determining an adequate minimum cash balance
B) Forecasting sales
C) Forecasting cash receipts
D) Forecasting cash disbursements
Question
When a firm sells goods or services on credit, the owner needs to remember that for cash budgeting purposes ________.

A) the sale may be immediately posted as if it has been collected
B) the sale should be recorded in the month it was made
C) she/he must account for a delay between the sale and the actual collection of the proceeds
D) such a transaction counts as a cash disbursement
Question
It is recommended that new business owners estimate cash disbursements as best they can and then add on another ________ percent.

A) 3-4
B) 5-10
C) 10-25
D) 25-35
Question
Which of the following would be a potential source of information for preparing a sales forecast?

A) Past records
B) Trade associations and the Chamber of Commerce
C) Similar firms
D) All of the above
Question
The profits your small business is generating are high; however, you never seem to have enough cash to pay your bills on time. Are cash and profit the same thing? Why or why not?
Question
Your friend Jake owns a business that is achieving phenomenal growth. Explain why it is said that: "Fast-growing companies are most likely to experience cash shortages."
Question
What factors can drastically affect a company's cash flow?

A) Increased competition
B) Economic swings
C) Normal seasonal variations
D) All of the above
Question
A cash budget ________.

A) is based on the cash method of accounting
B) is a "cash map," showing the amount and the timing of cash flowing into and out of the business over a given period of time
C) will never be completely accurate since it is based on forecasts
D) All of the above
Question
Which of the following is not a step in creating a cash budget?

A) Determining an adequate minimum cash balance.
B) Forecasting profits.
C) Forecasting cash receipts.
D) Forecasting cash disbursements.
Question
A cash budget allows a small business owner to anticipate cash shortages and cash surpluses and gives her/him time to handle, or even avoid, approaching problems.
Question
The fact that the cash budget illustrates the flow of cash in a business helps the owner to ________.

A) accelerate accounts payable payments
B) get a seasonal line of credit rather than an annual line of credit
C) slow accounts receivable payments
D) track the effects of depreciation and bad debts
Question
On March 10th, a business owner receives an invoice from a supplier for $416.27 with "Net 30" credit terms marked on it. On April 7th, the owner writes the supplier a check for $416.27 and mails it. When would this cash disbursement show up on the company's cash budget?

A) March 10th
B) March 30th
C) April 7th
D) April 10th
Question
A cash budget reveals important clues about how well a company ________.

A) balances its accounts receivable and accounts payable
B) controls inventory
C) finances its growth
D) All of the above
Question
A cash budget is based on the cash method of accounting, meaning that cash receipts and cash disbursements are recorded in the forecast only when ________ is expected to take place.

A) the transaction is predicted
B) a credit sale
C) the cash transaction
D) projections are
Question
The primary problem with cash management tools is that they are too complex and time-consuming for small business owners to use practically.
Question
A small business whose sales are highly variable, such as a seasonal business, should use a short cash planning horizon.
Question
Typically, small business owners should prepare a projected weekly cash budget for at least six months and quarterly estimates for the remainder of the year, being careful to cover all seasonal sales fluctuations.
Question
A firm's cash budget should ________.

A) be prepared on a monthly basis for at least one year in advance and cover all seasonal fluctuations
B) cover a longer planning horizon when a firm's pattern is highly variable
C) show the amount and timing of cash receipts and cash disbursements on an annual basis
D) show the amount and timing of cash receipts and cash disbursements on a quarterly basis
Question
When estimating the firm's end-of-month cash balance, the owner should first ________.

A) determine the cash balance at the beginning of the month
B) add up total cash receipts and subtract cash on hand
C) review the accounts receivable
D) make a daily list of cash disbursements
Question
A cash budget is only as accurate as the ________ forecast from which it is derived.

A) profit
B) receivables
C) income
D) sales
Question
Small businesses selling on credit find that ________.

A) it is relatively inexpensive and it is simple
B) it is expensive, requires a great deal of effort, and it is risky
C) it is essentially borrowing money from the customer
D) many can get by without selling on credit because their business customers do not expect to use credit
Question
In a cash budget, credit sales to customers are recorded at the time the sale is made.
Question
A sale to a customer is not really a sale until the business owner actually collects the money from it.
Question
A small firm's minimum cash balance should be two times its average weekly sales.
Question
By planning cash needs ahead of time, a small business is able to achieve all but which of the following?

A) Make the most efficient use of available cash.
B) Provide the opportunity to forgo quantity and cash discounts.
C) Finance seasonal business needs.
D) Provide funds for expansion.
Question
The cash budget is nothing more than a forecast of the firm's cash inflows and outflows for a specific time period, and it will never be completely accurate.
Question
Depreciation and debt expenses are often left off the cash budget but need to be included to accurately forecast cash requirements for running the business.
Question
The key factor in forecasting cash disbursements for a cash budget is to record them in the month when they are incurred, not when they are paid.
Question
How are sales forecasts developed for an established business? How are sales forecasts developed for a new business enterprise?
Question
Experts estimate that ________ percent of industrial and wholesale sales are on credit, while ________ percent of retail sales are on credit.

A) 20; 40
B) 40; 20
C) 60; 30
D) 90; 40
Question
The first step in preparing a cash budget is to forecast sales.
Question
The cost to check a potential customer's credit at a reporting service starts at $________.

A) 5
B) 40
C) 119
D) 499
Question
To project cash receipts, an entrepreneur must analyze accounts receivable to determine the company's collection pattern.
Question
Some financial analysts recommend that new owners estimate cash disbursements as best they can and then add another 25 to 50 percent of the total.
Question
What are the basic steps in preparing a cash budget? Which forecast is the "heart" of the cash budget?
Question
Since even the best sales forecast will be wrong, the small business owner should prepare three forecasts - optimistic, pessimistic, and most likely.
Question
Because the heart of the cash budget is the sales forecast, the cash budget is only as accurate as the sales forecast on which it is based.
Question
A small company's ideal minimum cash balance is one month's sales.
Question
The "big three" of cash management include ________.

A) accounts receivable, overhead, and inventory
B) accounts payable, accounts receivable, and taxes
C) accounts receivable, accounts payable, and inventory
D) accounts receivable, prices, and expenses
Question
The most reliable method of determining an adequate minimum cash balance is using estimates of similar businesses from trade literature.
Question
An important source of credit information that collects information on small businesses that other reporting services ignore is ________.

A) National Association of Credit Management
B) TRW
C) Dun & Bradstreet
D) National Association of Small Business Owners
Question
A collection agency typically takes ________ percent of the amounts they collect on past due accounts.

A) 5 to 10
B) 10 to 20
C) 25 to 30
D) 30 to 50
Question
Which of the following is true about inventory management for the small business owner?

A) Most small business owners have turned to technology and computer spreadsheets to achieve maximum efficiency in managing it.
B) Inventory is the largest capital investment for most businesses, but few owners use any formal means for managing it.
C) Inventory is generally highly liquid and can be easily mortgaged to a bank for immediate cash if needed.
D) Inventory yields a return of about 25 percent for manufacturing firms but nothing for service companies.
Question
The Fair Debt Collection Practices Act prohibits business owners from ________.

A) harassing people who are past due
B) sending invoices the same day product is shipped
C) hiring debt collection attorneys
D) referring past due bills to collection agencies
Question
Only about ________ percent of a typical business' inventory turns over quickly.

A) 20
B) 40
C) 60
D) 80
Question
The longer an accounts receivable is outstanding, the lower its probability of collection.
Question
Patel Industries recently filled an order from one of its customers, Oxmoor Gardens, a small garden supply store. Oxmoor's owner recently received an invoice from Patel for $1,278.64 with selling terms of "2/10, Net 30." Therefore, ________.

A) the selling terms indicate that Oxmoor must pay 2 percent of the invoice by the 10th day of the month with the balance due in 30 days
B) the selling terms are offering Oxmoor a 2 percent discount if the bill is paid within 10 days; otherwise the full amount of the invoice is due in 30 days
C) the selling terms indicate that the full amount of the invoice is due within 30 days and Oxmoor will be subject to a 2 percent finance charge for every 10 days that the bill is past due
D) the selling terms indicate that Oxmoor has not yet qualified for a quantity discount and must pay the full amount of the invoice within 30 days
Question
An entrepreneur can potentially improve collections by ________.

A) contacting the customer once the bill becomes past due to verify they have received the bill and that it is accurate
B) negotiate payment if the customer is unable to pay the full amount on time
C) developing a rapport with the customer that will lead to prompt payment
D) All the above
Question
Efficient cash managers ________.

A) disregard trade discounts because of their hidden costs
B) avoid the use of credit cards to stretch their firm's cash balances
C) set up a payment calendar to both pay on time and take advantage of cash discounts for early payment
D) use expressions like "the check is in the mail" to mollify creditors when short on cash
Question
________ small businesses take the time to conduct a credit check.

A) All
B) Most
C) Few
D) None of the above
Question
Once a small business has established a firm written credit policy and has clearly communicated it, the next step in building an effective credit policy is to ________.

A) send invoices promptly
B) determine what percentage of sales are being written off as bad debt
C) create a simple credit application
D) create a "tracking file" of events
Question
A contract in which a business selling an asset on credit gets a security interest in that asset (the collateral), protecting its legal rights in case the buyer fails to pay, is a ________.

A) lockbox
B) classic collection blunder
C) way to protect the buyer
D) security agreement
Question
For cash planning purposes, it is better to underestimate cash disbursements than to overestimate them.
Question
According to the American Collectors Association, if a business is writing off more than ________ percent of its sales as bad debts, it needs to tighten its credit and collection policies.

A) 3
B) 5
C) 10
D) 25
Question
An effective approach to successful collections includes ________.

A) an abrupt, in-your-face style of communication once a payment is late
B) waiting to invoice and communicate with the customer once a payment problem clearly exists
C) setting up an automated collection system to generate "Past Due" notices that does not require personal intervention
D) timely, well-communicated payment expectations with well-documented records
Question
For product-based businesses, ________ often represents their largest capital investment.

A) account receivables
B) inventory
C) plant and equipment
D) real estate
Question
Difficulty in collecting accounts receivable is the primary cause of cash flow problems, according to small business owners.
Question
Once a credit account becomes past due, a small business owner should ________.

A) wait patiently; the customer will most likely pay the bill eventually
B) turn the account over to a collection agency the day it becomes past due
C) send a "second notice" letter requesting immediate payment
D) call the "deadbeat" in the middle of the night and make harassing and threatening remarks until he pays
Question
According to the American Collector's Association, only ________ percent of accounts more than 90 days delinquent will be paid voluntarily.

A) 5
B) 20
C) 45
D) 65
Question
To encourage credit customers to pay invoices promptly, a business owner should ________.

A) ensure that all invoices are clear, accurate, and timely
B) state clearly a description of the goods or services purchased and an account number
C) include a telephone number and a contact person in case the customer has a question or a dispute
D) All of the above
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Deck 12: Managing Cash Flow
1
Why is cash a unique asset? What are the advantages of efficient cash management?
Cash is the most important, yet least productive, asset that a small business owns. A business must have enough cash to meet its obligations, or it will go bankrupt. Creditors, employees, and lenders expect to be paid on time, and cash is the required medium of exchange. Cash is the lifeblood of any small business.
Proper cash management permits the owner to adequately meet the cash demands of the business, to avoid retaining unnecessarily large cash balances, and to stretch the profit-generating power of each dollar the business owns. In addition, more businesses fail for lack of cash than for lack of profit.
2
Which of the following statements concerning cash management is false?

A) Cash is the most important, yet least productive, asset a small business owns.
B) Young companies tend to be "cash sponges," soaking up every available dollar of cash.
C) Fast-growing businesses are least likely to experience shortages.
D) Cash management involves forecasting, collecting, disbursing, investing, and planning for a company's cash needs.
C
3
A common cause of business failures is that owners neglect to forecast how much cash their companies will need until they reach the point of generating positive cash flow.
True
4
The shorter a company's cash flow cycle, the more likely it is to encounter a cash crisis.
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5
Developing a cash forecast is essential for new businesses because early profit levels usually do not generate sufficient cash to keep the company afloat.
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6
A highly profitable company rarely experiences cash flow problems.
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7
Cash is the most important, yet least productive, asset a small business owns.
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8
Compiling the total cash on hand, bank balance, summary of the day's sales, summary of the day's cash receipts, and a summary of accounts receivables collections into monthly summaries provides the basis for making reliable cash forecasts.
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k this deck
9
The first step in managing cash more effectively is ________.

A) having an adequate cash reserve for emergency expenditures
B) rapid payment of accounts payable
C) speeding up payment of accounts receivable
D) understanding the company's cash flow cycle
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k this deck
10
It is likely that young companies and rapidly growing companies will experience cash flow difficulties.
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11
A small company's cash balance is the difference between total revenue and total expenses.
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12
The objectives of cash management are to adequately meet the cash demands of the business, to avoid retaining unnecessarily large cash balances, and to stretch the profit-generating power of each dollar the business owns.
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13
Profit is the difference between a company's total revenue and its total expenses.
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14
Which of the following measures a company's liquidity and its ability to pay its bills and other financial obligations on time?

A) Cash budget
B) Cash flow
C) Cash management
D) All of the above
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15
A highly profitable business is a highly liquid business.
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16
________ is the most important, yet least productive, asset that a small business owns.

A) Profit
B) Cash
C) Inventory
D) Accounts receivable
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17
The goal of cash management is to maintain as much cash as possible on hand to meet any unexpected circumstances that might arise.
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18
More companies fail for the lack of ________ than for the lack of ________.

A) cash; profit
B) profit; cash
C) net revenue; gross revenue
D) vision; profit
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19
Solid cash management enables a business owner to ________.

A) adequately meet the cash demands of the business
B) avoid retaining unnecessarily large cash balances
C) stretch the profit-generating power of each dollar the business owns
D) All of the above
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20
________ typically lead(s) sales; ________ typically lag(s) sales.

A) Production; receivables
B) Collections; purchases
C) Receipts; production
D) Purchases; collections
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21
Jane is arguing with Joan about how much cash their small retail outlet needs as they prepare their cash budget. Jane feels that with the Christmas season coming, their busiest time, they need more cash available while Joan feels they do not because their sales volume will be up significantly. Jane and Joan are discussing which step of the cash budgeting process?

A) Determining an adequate minimum cash balance
B) Forecasting sales
C) Forecasting cash receipts
D) Forecasting cash disbursements
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22
When a firm sells goods or services on credit, the owner needs to remember that for cash budgeting purposes ________.

A) the sale may be immediately posted as if it has been collected
B) the sale should be recorded in the month it was made
C) she/he must account for a delay between the sale and the actual collection of the proceeds
D) such a transaction counts as a cash disbursement
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23
It is recommended that new business owners estimate cash disbursements as best they can and then add on another ________ percent.

A) 3-4
B) 5-10
C) 10-25
D) 25-35
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24
Which of the following would be a potential source of information for preparing a sales forecast?

A) Past records
B) Trade associations and the Chamber of Commerce
C) Similar firms
D) All of the above
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25
The profits your small business is generating are high; however, you never seem to have enough cash to pay your bills on time. Are cash and profit the same thing? Why or why not?
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26
Your friend Jake owns a business that is achieving phenomenal growth. Explain why it is said that: "Fast-growing companies are most likely to experience cash shortages."
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27
What factors can drastically affect a company's cash flow?

A) Increased competition
B) Economic swings
C) Normal seasonal variations
D) All of the above
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Unlock Deck
k this deck
28
A cash budget ________.

A) is based on the cash method of accounting
B) is a "cash map," showing the amount and the timing of cash flowing into and out of the business over a given period of time
C) will never be completely accurate since it is based on forecasts
D) All of the above
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29
Which of the following is not a step in creating a cash budget?

A) Determining an adequate minimum cash balance.
B) Forecasting profits.
C) Forecasting cash receipts.
D) Forecasting cash disbursements.
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30
A cash budget allows a small business owner to anticipate cash shortages and cash surpluses and gives her/him time to handle, or even avoid, approaching problems.
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31
The fact that the cash budget illustrates the flow of cash in a business helps the owner to ________.

A) accelerate accounts payable payments
B) get a seasonal line of credit rather than an annual line of credit
C) slow accounts receivable payments
D) track the effects of depreciation and bad debts
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Unlock Deck
k this deck
32
On March 10th, a business owner receives an invoice from a supplier for $416.27 with "Net 30" credit terms marked on it. On April 7th, the owner writes the supplier a check for $416.27 and mails it. When would this cash disbursement show up on the company's cash budget?

A) March 10th
B) March 30th
C) April 7th
D) April 10th
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33
A cash budget reveals important clues about how well a company ________.

A) balances its accounts receivable and accounts payable
B) controls inventory
C) finances its growth
D) All of the above
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Unlock Deck
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34
A cash budget is based on the cash method of accounting, meaning that cash receipts and cash disbursements are recorded in the forecast only when ________ is expected to take place.

A) the transaction is predicted
B) a credit sale
C) the cash transaction
D) projections are
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35
The primary problem with cash management tools is that they are too complex and time-consuming for small business owners to use practically.
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36
A small business whose sales are highly variable, such as a seasonal business, should use a short cash planning horizon.
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37
Typically, small business owners should prepare a projected weekly cash budget for at least six months and quarterly estimates for the remainder of the year, being careful to cover all seasonal sales fluctuations.
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k this deck
38
A firm's cash budget should ________.

A) be prepared on a monthly basis for at least one year in advance and cover all seasonal fluctuations
B) cover a longer planning horizon when a firm's pattern is highly variable
C) show the amount and timing of cash receipts and cash disbursements on an annual basis
D) show the amount and timing of cash receipts and cash disbursements on a quarterly basis
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39
When estimating the firm's end-of-month cash balance, the owner should first ________.

A) determine the cash balance at the beginning of the month
B) add up total cash receipts and subtract cash on hand
C) review the accounts receivable
D) make a daily list of cash disbursements
Unlock Deck
Unlock for access to all 138 flashcards in this deck.
Unlock Deck
k this deck
40
A cash budget is only as accurate as the ________ forecast from which it is derived.

A) profit
B) receivables
C) income
D) sales
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41
Small businesses selling on credit find that ________.

A) it is relatively inexpensive and it is simple
B) it is expensive, requires a great deal of effort, and it is risky
C) it is essentially borrowing money from the customer
D) many can get by without selling on credit because their business customers do not expect to use credit
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Unlock Deck
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42
In a cash budget, credit sales to customers are recorded at the time the sale is made.
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k this deck
43
A sale to a customer is not really a sale until the business owner actually collects the money from it.
Unlock Deck
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Unlock Deck
k this deck
44
A small firm's minimum cash balance should be two times its average weekly sales.
Unlock Deck
Unlock for access to all 138 flashcards in this deck.
Unlock Deck
k this deck
45
By planning cash needs ahead of time, a small business is able to achieve all but which of the following?

A) Make the most efficient use of available cash.
B) Provide the opportunity to forgo quantity and cash discounts.
C) Finance seasonal business needs.
D) Provide funds for expansion.
Unlock Deck
Unlock for access to all 138 flashcards in this deck.
Unlock Deck
k this deck
46
The cash budget is nothing more than a forecast of the firm's cash inflows and outflows for a specific time period, and it will never be completely accurate.
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47
Depreciation and debt expenses are often left off the cash budget but need to be included to accurately forecast cash requirements for running the business.
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48
The key factor in forecasting cash disbursements for a cash budget is to record them in the month when they are incurred, not when they are paid.
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49
How are sales forecasts developed for an established business? How are sales forecasts developed for a new business enterprise?
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k this deck
50
Experts estimate that ________ percent of industrial and wholesale sales are on credit, while ________ percent of retail sales are on credit.

A) 20; 40
B) 40; 20
C) 60; 30
D) 90; 40
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51
The first step in preparing a cash budget is to forecast sales.
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52
The cost to check a potential customer's credit at a reporting service starts at $________.

A) 5
B) 40
C) 119
D) 499
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53
To project cash receipts, an entrepreneur must analyze accounts receivable to determine the company's collection pattern.
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54
Some financial analysts recommend that new owners estimate cash disbursements as best they can and then add another 25 to 50 percent of the total.
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55
What are the basic steps in preparing a cash budget? Which forecast is the "heart" of the cash budget?
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56
Since even the best sales forecast will be wrong, the small business owner should prepare three forecasts - optimistic, pessimistic, and most likely.
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57
Because the heart of the cash budget is the sales forecast, the cash budget is only as accurate as the sales forecast on which it is based.
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58
A small company's ideal minimum cash balance is one month's sales.
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59
The "big three" of cash management include ________.

A) accounts receivable, overhead, and inventory
B) accounts payable, accounts receivable, and taxes
C) accounts receivable, accounts payable, and inventory
D) accounts receivable, prices, and expenses
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60
The most reliable method of determining an adequate minimum cash balance is using estimates of similar businesses from trade literature.
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61
An important source of credit information that collects information on small businesses that other reporting services ignore is ________.

A) National Association of Credit Management
B) TRW
C) Dun & Bradstreet
D) National Association of Small Business Owners
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62
A collection agency typically takes ________ percent of the amounts they collect on past due accounts.

A) 5 to 10
B) 10 to 20
C) 25 to 30
D) 30 to 50
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63
Which of the following is true about inventory management for the small business owner?

A) Most small business owners have turned to technology and computer spreadsheets to achieve maximum efficiency in managing it.
B) Inventory is the largest capital investment for most businesses, but few owners use any formal means for managing it.
C) Inventory is generally highly liquid and can be easily mortgaged to a bank for immediate cash if needed.
D) Inventory yields a return of about 25 percent for manufacturing firms but nothing for service companies.
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64
The Fair Debt Collection Practices Act prohibits business owners from ________.

A) harassing people who are past due
B) sending invoices the same day product is shipped
C) hiring debt collection attorneys
D) referring past due bills to collection agencies
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65
Only about ________ percent of a typical business' inventory turns over quickly.

A) 20
B) 40
C) 60
D) 80
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66
The longer an accounts receivable is outstanding, the lower its probability of collection.
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67
Patel Industries recently filled an order from one of its customers, Oxmoor Gardens, a small garden supply store. Oxmoor's owner recently received an invoice from Patel for $1,278.64 with selling terms of "2/10, Net 30." Therefore, ________.

A) the selling terms indicate that Oxmoor must pay 2 percent of the invoice by the 10th day of the month with the balance due in 30 days
B) the selling terms are offering Oxmoor a 2 percent discount if the bill is paid within 10 days; otherwise the full amount of the invoice is due in 30 days
C) the selling terms indicate that the full amount of the invoice is due within 30 days and Oxmoor will be subject to a 2 percent finance charge for every 10 days that the bill is past due
D) the selling terms indicate that Oxmoor has not yet qualified for a quantity discount and must pay the full amount of the invoice within 30 days
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68
An entrepreneur can potentially improve collections by ________.

A) contacting the customer once the bill becomes past due to verify they have received the bill and that it is accurate
B) negotiate payment if the customer is unable to pay the full amount on time
C) developing a rapport with the customer that will lead to prompt payment
D) All the above
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69
Efficient cash managers ________.

A) disregard trade discounts because of their hidden costs
B) avoid the use of credit cards to stretch their firm's cash balances
C) set up a payment calendar to both pay on time and take advantage of cash discounts for early payment
D) use expressions like "the check is in the mail" to mollify creditors when short on cash
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70
________ small businesses take the time to conduct a credit check.

A) All
B) Most
C) Few
D) None of the above
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71
Once a small business has established a firm written credit policy and has clearly communicated it, the next step in building an effective credit policy is to ________.

A) send invoices promptly
B) determine what percentage of sales are being written off as bad debt
C) create a simple credit application
D) create a "tracking file" of events
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72
A contract in which a business selling an asset on credit gets a security interest in that asset (the collateral), protecting its legal rights in case the buyer fails to pay, is a ________.

A) lockbox
B) classic collection blunder
C) way to protect the buyer
D) security agreement
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73
For cash planning purposes, it is better to underestimate cash disbursements than to overestimate them.
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74
According to the American Collectors Association, if a business is writing off more than ________ percent of its sales as bad debts, it needs to tighten its credit and collection policies.

A) 3
B) 5
C) 10
D) 25
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75
An effective approach to successful collections includes ________.

A) an abrupt, in-your-face style of communication once a payment is late
B) waiting to invoice and communicate with the customer once a payment problem clearly exists
C) setting up an automated collection system to generate "Past Due" notices that does not require personal intervention
D) timely, well-communicated payment expectations with well-documented records
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76
For product-based businesses, ________ often represents their largest capital investment.

A) account receivables
B) inventory
C) plant and equipment
D) real estate
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77
Difficulty in collecting accounts receivable is the primary cause of cash flow problems, according to small business owners.
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78
Once a credit account becomes past due, a small business owner should ________.

A) wait patiently; the customer will most likely pay the bill eventually
B) turn the account over to a collection agency the day it becomes past due
C) send a "second notice" letter requesting immediate payment
D) call the "deadbeat" in the middle of the night and make harassing and threatening remarks until he pays
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79
According to the American Collector's Association, only ________ percent of accounts more than 90 days delinquent will be paid voluntarily.

A) 5
B) 20
C) 45
D) 65
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80
To encourage credit customers to pay invoices promptly, a business owner should ________.

A) ensure that all invoices are clear, accurate, and timely
B) state clearly a description of the goods or services purchased and an account number
C) include a telephone number and a contact person in case the customer has a question or a dispute
D) All of the above
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Unlock Deck
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