Deck 12: Managing Groups and Teams

Question 1

How groups function has important implications for organizational:

A) Hierarchy
B) Mission and vision
C) POLC function
D) Productivity

Answer 1

D

Question 2

Why do people work less when they are working with other people?

A) It's a matter of laziness
B) It's a matter of fairness
C) It's a matter of a natural tendency in groups
D) It's a matter of the success of the group

Answer 2

B

Question 3

Collective efficacy is stronger when task interdependence is high rather than low.

Answer 3

True

Question 4

Group leaders can finally move into coaching roles and help members grow in skill and leadership in the stage of:

A) Forming
B) Storming
C) Norming
D) Performing

Question 5

Social loafing increases as groups become smaller.

Question 6

Too much cohesion can be detrimental to a group.

Question 7

An ideal time to host a social or team-building event is at the stage of:

A) Forming
B) Storming
C) Norming
D) Performing

Question 8

The five-stage model of team development is not a linear process.

Question 9

A collection of individuals who interact with each other such that one person's actions have an impact on the others is a ______________.

Question 10

A group with low collective efficacy is one whose members share a belief in the group's capability to pursue its agreed-upon course of action and attain its goals.

Question 11

Bruce Tuckman proposed a three-stage map of group evolution.

Question 12

The tendency of individuals to put in less effort when working in a group context is called:

A) Groupthink
B) Cohesion
C) Punctuated equilibrium
D) Ringelmann effect

Question 13

The group members are more open and respectful toward each other, and willing to ask each other for both help and feedback at the stage of:

A) Forming
B) Storming
C) Norming
D) Adjourning

Question 14

Group members are becoming more authentic as they express their deeper thoughts and feelings in the stage of:

A) Forming
B) Storming
C) Norming
D) Performing

Question 15

Groups with high-cohesion and low-task commitment tend to be the most effective.

Question 16

Once group members feel sufficiently safe and included, they tend to enter the storming phase.

Question 17

A manager who leads multiple teams may find it necessary to shift styles not only over time but between teams at different stages.

Question 18

A few people in the company who get together to play tennis on the weekend would be considered a formal group.

Question 19

When socialization occurs, groups don't handle future challenges because the individuals don't have an understanding of each other's needs.

Question 20

Research shows that cohesion does not lead to acceptance of group norms.

Question 21

According to the theory of group evolution, in order to successfully facilitate a group the leader needs to move through which leadership styles

Question 22

In the __________________ model of group development, groups repeatedly cycle through the storming and performing stage, with revolutionary change taking place curing short transitional windows.

Question 23

At the ________________ stage, participants are not only getting the work done, but they also pay greater attention to how they are doing it.

Question 24

What are the goals of the forming stage of team development

Question 25

The Ringlemann effect is also known as _______________.

Question 26

When groups take the time to get to know each other socially in the forming stage, this is called ???_________________.

Question 27

_______________ refers to a group's perception of its ability to successfully perform well.

Question 28

An ideal way to close a group is to set aside time to _____________.

Question 29

The concept of _____________ was first proposed in 1972 by paleontologists who believed that evolution occurred in rapid, radical spurts rather than gradually over time.

Question 30

What is the concept of punctuated equilibrium applied to organizational change?

Question 31

Once group members feel sufficiently safe and included, they tend to enter the _______________ phase.

Question 32

What are the stages of the group development model

Question 33

A group pressure phenomenon that increases the risk of the group making flawed decisions by allowing reductions in mental efficiency and moral judgment is called _______________.

Question 34

A group made up of managers, subordinates, or both with close associations among group members that influence the behavior of individuals in the group is a(n) ___________ work group.

Question 35

Groups that are similar, stable, small, supportive and satisfied tend to be more _______________ than groups that are not.

Question 36

In the ____________ stage, the group comes together for the first time.

Question 37

What is a group

Question 38

A fifth and final stage of group evolution is called ______________.

Question 39

_______________ can be thought of as a kind of social glue that refers to the degree of camaraderie within the group.

Question 40

________________ groups are made up of two or more individuals who are associated with one another in ways not prescribed by the formal organization.

Question 41

Teams will always provide improved performance.

Question 42

The consul roles of a team are often filled by team managers or leaders.

Question 43

The use of teams began to increase because advances in technology have resulted in more complex systems.

Question 44

Research shows that the more team members perceive that outcomes are independent, the better they share information and the better they perform.

Question 45

Pooled interdependence exists when:

A) Team members may work independently and simply combine their efforts to create the team's output
B) If one person's output becomes another person's input
C) When the team decides they should work together on each phase of a project
D) The reward that an individual receives depends on the performance of others.

Question 46

The most natural type of team to form is manager-led teams.

Question 47

Can a group have too much cohesion? Why or why not

Question 48

A team may be charged with coming up with a new marketing slogan which is what kind of task?

A) Production
B) Idea generation
C) Directing
D) Problem-solving

Question 49

Problem-solving tasks deal with creative tasks such as brainstorming a new direction or creating a new process.

Question 50

Virtual teams are formed to take advantage of distributed expertise or time.

Question 51

Outcome interdependence is one of the three types of task interdependence.

Question 52

Self-managed teams determine who will lead them with no external oversight.

Question 53

The crisis role includes "devil's advocate" behaviors which go against the assumptions being made by the team.

Question 54

Teams that individuals from different parts of the organization are called:

A) Task force
B) Product development teams
C) Cross-functional teams
D) Virtual teams

Question 55

A type of interdependence that is not specific to the task itself is called:

A) Pooled interdependence
B) Sequential interdependence
C) Outcome interdependence
D) Reciprocal interdependence

Question 56

There are formal rules about top management team design or structure.

Question 57

Self-managed teams may be at a lower risk of suffering from negative outcomes due to conflict.

Question 58

A team asked to manage an entire line of products including making decisions about products to produce, managing the production of the product lines, marketing them, and staffing their division is which kind of task?

A) Production
B) Idea generation
C) Problem-solving
D) All of the above

Question 59

Research shows that self-managing teams are most effective when their tasks are not highly interdependent.

Question 60

Self-managed teams do not have a leader.

Question 61

The important role that brings information and expertise to the team and characterized by sharing knowledge and training to those who have less expertise is called _________________.

Question 62

If one person's output becomes another person's input, the team would be experiencing ________________ interdependence.

Question 63

The communicator role includes behavior that:

A) Is targeted at collaboration such as practicing good listening skills
B) Is a proactive role which supports those with expertise toward the team's goals
C) Is an important role and serves to keep the team on track in terms of suggesting any needed changes to the team's process
D) Involves settling disagreements or pointing out what is working and what is not

Question 64

A key consideration when forming a team is to understand the personality traits needed before starting the selection process as well as the team members':

A) KSAs
B) Potential
C) Leadership traits
D) Work ethic

Question 65

The team tasks which include making something, such as a building, product, or marketing plan is called ?????________________.

Question 66

_________________ refers to the degree that team members are dependent upon one another to get information.

Question 67

Based on decades of research on teams, _______ key roles have been identified.

Question 68

The coordinator role includes:

A) Gathering information from the larger organization and informing those within the organization about team activities
B) Interfacing with others within the organization so that the team's efforts are in line with other individuals and teams
C) Addressing a specific issue or problem until it is resolved
D) Keeping the team on track in terms of suggesting any needed changes to the team's process

Question 69

The two roles related to activities outside of the team that help to connect the team to the larger organization is called _______________.

Question 70

A _______________ is a particular type of group; a cohesive coalition of people working together to achieve mutual goals.

Question 71

_______________ teams are where members are not located in the same physical place.

Question 72

____________ roles serve to keep the team operating effectively and help team members feel more cohesive and the team less prone to suffering process losses such as social loafing and groupthink.

Question 73

A ______________ is a temporary team which is asked to address a specific issue or problem until it is resolved.

Question 74

Any aspect of group interaction that inhibits group functioning is called ________________.

Question 75

The ________________ role includes gathering information from the larger organization and informing those within the organization about team activities.

Question 76

The ________________ of a group consists of the inputs of the group minus any process losses such as the quality of a product, ramp-up time to production, or the sales for a given month.

Question 77

A major determinant of how autonomous a team can be is:

A) Team membership
B) Organizations
C) CEOs
D) Team leadership

Question 78

Teams where the manager serves as the team leader is called:

A) Self-managed teams
B) Traditional teams
C) Empowered teams
D) Self-directed teams

Question 79

The role that deals more with changes in the team's task process structure, such as reframing the team goals is called:

A) Contractor role
B) Creator role
C) Completer role
D) Critic role

Question 80

The ideal size for a team depends on the:

A) Company
B) Number of employees in the organization
C) Task at hand
D) KSAs of team members