Deck 13: Motivating Employees

Question 1

Self-actualization refers to the desire to be respected by one's peers, feeling important, and being appreciated.

Answer 1

False

Question 2

Once physiological needs are satisfied, people tend to become concerned about self-actualization.

Answer 2

False

Question 3

Among the need-based approaches to motivation, the ERG theory states that individuals acquire three types of needs as a result of their life experiences.

Answer 3

False

Question 4

In the ERG theory, existence need corresponds to Maslow's physiological and safety needs.

Question 5

An employee who is trying to satisfy his social needs may resent being praised by upper management in front of peers if the praise sets him apart from the rest of the group.

Question 6

ERG theory of Clayton Alderfer is the same as Maslow's hierarchy of needs theory.

Question 7

Individuals high in need for achievement are well suited to positions such as sales, where there are explicit goals and feedback is immediately available.

Question 8

The implication of the ERG theory is that we need to recognize which of the following?

A) The multiple needs that may be driving an individual at a given point
B) Understand group behaviors
C) Job design is critical to motivation
D) How to reward employees better

Question 9

An employee who is trying to satisfy her safety needs may feel gratified when her supervisor praises her.

Question 10

Having the skills and knowledge required to perform the job is called _____________.
Section 1: Need-Based Theories of Motivation

Question 11

Providing generous benefits, including health insurance and company-sponsored retirement plans, as well as offering a measure of job security, will help satisfy physiological needs.

Question 12

Someone who is frustrated by the growth opportunities in his job and progress toward career goals may regress to relatedness needs and start spending more time socializing with one's coworkers, is an example of relatedness in the ERG theory.

Question 13

Those who have a high need for affiliation have a strong need to be successful.

Question 14

Physiological needs refer to the need for:

A) Air, food, and water
B) Safety from danger, pain, and an uncertain future
C) The bond with other human beings, to be loved and form lasting attachments
D) Respected by one's peers, feeling important and being appreciated

Question 15

Those who are high in need for achievement may view managerial activities such as coaching, communicating, and meeting with subordinates as necessary.

Question 16

Need for power is viewed as important for effectiveness in managerial and leadership positions.

Question 17

Regarding motivation, there are four major theories in the need-based category and they include all of the following EXCEPT:

A) Maslow's hierarchy of needs
B) Required needs theory
C) ERG theory
D) Herzberg's dual factor theory

Question 18

Motivation is the intention of achieving a goal, leading to goal-directed behavior.

Question 19

Need-based theories describe motivated behavior as team efforts to meet needs.

Question 20

Providing promotion opportunities at work, recognizing a person's accomplishments verbally or through more formal reward systems, job titles that communicate to the employee that one achieved high status within the organization are among the ways of satisfying:

A) Physiological needs
B) Esteem needs
C) Safety needs
D) Self-actualization needs

Question 21

The ERG theory has a ____________ hypothesis suggesting that individuals who are frustrated in their attempts to satisfy one need may regress to another one.

Question 22

In Herzberg's two-factor theory, hygiene factors include which of the following?

A) Company policies
B) Job descriptions
C) Base salaries
D) Self-actualization

Question 23

In the two-factor theory, _______________ are factors that are intrinsic to the job, such as achievement recognition, interesting work, and growth opportunities.

Question 24

In ERG theory, _______________ corresponds to social needs, and growth needs refer to Maslow's esteem and self-actualization needs.

Question 25

How can an organization satisfy their employees' various needs as defined by Maslow

Question 26

_______________ needs may be satisfied by providing development and growth opportunities on or off the job, as well as by assigning interesting and challenging work.

Question 27

What is Frederick Herzberg's Two-Factor Theory

Question 28

Those who want to influence others and control their environment have a high:

A) Need for affiliation
B) Need for power
C) Need for achievement
D) Need for growth

Question 29

The most basic of Maslow's needs are _______________ needs.

Question 30

According to the acquired needs theory, individuals acquire three types of needs as a result of their life experiences. This includes which of the following?

A) Need for recognition
B) Need for security
C) Need for career advancement
D) Need for power

Question 31

What are Maslow's hierarchy of needs

Question 32

The concern from danger, pain, or an uncertain future is the need for ____________.

Question 33

Individuals who want to be liked and accepted by others, and when given a choice, prefer to interact with others and be with friends have:

A) A high need for affiliation
B) A high need for power
C) A high need for achievement
D) A high need for relatedness

Question 34

_____________ needs refer to the desire to be respected by one's peers, feeling important, and being appreciated.

Question 35

Herzberg labeled factors causing dissatisfaction of workers as ___________ factors because these factors were part of the context in which job was performed, as opposed to the job itself.

Question 36

Maslow's theory is based on a simple premise: human beings have needs that are _______________ ranked.

Question 37

Maslow's hierarchy is a ____________ way of thinking about the different needs employees may have at any given point and explains different reactions they may have to similar treatment.

Question 38

__________ theory of Clayton Alderfer is a modification of Maslow's hierarchy of needs theory.

Question 39

Instead of the five needs that are hierarchically organized in Maslow's theory, Alderfer proposed that basic human needs may be grouped under _____________ categories.

Question 40

How is Abraham Maslow's hierarchy of needs theory depicted and what does it represent

Question 41

Equity perceptions develop as a result of a subjective process.

Question 42

Positive reinforcement involves making sure that behavior is met with removal of negative consequences.

Question 43

If you found out you were getting a promotion that will include a pay raise, increased responsibilities, and prestige, and you believed you deserve this promotion, you would perceive high procedural justice.

Question 44

How might a high need for affiliation serve as a disadvantage in managerial positions

Question 45

In the equity theory, inputs are the rewards the person feels he or she is receiving from a situation.

Question 46

Job enrichment may sometimes cause employees to be dissatisfied.

Question 47

Why is the two-factor theory a valuable aid to managers

Question 48

The first step in influencing expectancy is to connect pay and other rewards to performance using bonuses, award systems, and merit pay.

Question 49

Nagging an employee to complete a report is an example of negative reinforcement.

Question 50

An example of a fixed ratio schedule would be giving an employee a sales commission every time he makes a sale.

Question 51

Job specialization is efficient in terms of automation and standardization.

Question 52

Low expectancy may be because employees may feel that something other than effort predicts performance, such as political behaviors on the part of employees.

Question 53

What implications do McClelland's theory of acquired needs have for motivating employees

Question 54

According to the reinforcement theory, behavior is a function of its consequences.

Question 55

Exclusively giving employees more tasks that are very simple in nature can have positive consequences on employee satisfaction with the job.

Question 56

In order to influence their instrumentality perceptions, managers may train their employees, or hire people who are qualified for the jobs in question.

Question 57

Like job rotation, job enlargement increases boredom and monotony.

Question 58

Studies point to wages as the primary influence over worker motivation.

Question 59

Whether a person believes that high levels of effort will lead to desired outcomes is a perception labeled expectancy.

Question 60

Our sense of fairness is a result of the professional comparisons we make.

Question 61

If a goal is substantially , merely working er will get you the results.

Question 62

We perceive fairness if we believe that the input-to-output ratio we bring into a situation is similar to the input/output ration of a comparison person or ______________.

Question 63

The theory based on the work of Pavlov in behavior conditioning, and the later work of Skinner on operant conditioning is:

A) Equity theory
B) Reinforcement theory
C) Scientific management
D) Acquired needs theory

Question 64

Job design is one of the many organizational design decisions managers must make when engaged in the POLC function of:

A) Planning
B) Organizing
C) Leading
D) Controlling

Question 65

In equity theory, ???________________ are the contributions the person feels they are making to the environment.

Question 66

Breaking down tasks to their simplest components and assigning them to employees so that each person performs few tasks in a repetitive manner is called:

A) Job rotation
B) Job specialization
C) Job enlargement
D) Job enrichment

Question 67

Whether a person's job substantially affects other people's work, health, or well being is referred to as:

A) Task significance
B) Task identity
C) Autonomy
D) Skill variety

Question 68

Employees care about procedural justice for the organizational decisions including all of the following EXCEPT:

A) Layoffs
B) Employee selection
C) Pay decisions
D) Employee respect

Question 69

According to the ______________ theory, individuals are motivated by a sense of fairness in their interactions.

Question 70

Three types of fairness theories include which of the following?

A) Individual fairness
B) Personal justice
C) Distributive justice
D) Universal justice

Question 71

The perception labeled "instrumentality" is a result of asking oneself:

A) Am I trained to do the job?
B) Will my effort lead to high performance?
C) Will performance lead to outcomes?
D) Do I find outcomes desirable?

Question 72

In contrast to the need-based theories, _______________ theories view motivation as a rational process.

Question 73

The perception labeled "expectancy" is a result of asking oneself:

A) Am I trained to do the job?
B) Will my effort lead to high performance?
C) Will performance lead to outcomes?
D) Do I find outcomes desirable?

Question 74

In equity theory, the _____________ other may be a specific person or an entire category of people.

Question 75

Task identity refers to the degree to which a person has the freedom to decide how to perform tasks.

Question 76

Providing a reward after a specified period of time, such as a sales bonus once a month, is what schedule?

A) Continuous
B) Fixed ratio
C) Fixed interval
D) Variable ratio

Question 77

A systematic way in which reinforcement theory principles are applied is called:

A) Scientific management
B) Job specialization
C) OB Mod
D) Job characteristics model

Question 78

The mere presence of feedback is sufficient for employees to feel motivated to perform better.

Question 79

________________ are individuals who give without waiting to receive much in return.

Question 80

Researchers identified a personality trait that explains different reactions to inequity and named this:

A) Equity sensitivity
B) Inequity reactionaries
C) Procedural individuals
D) Reaction individuals