Deck 11: Teams: Characteristics and Diversity

Question 1

Having a greater number of members is beneficial for management and project teams but not for teams engaged in production tasks.

Answer 1

True
Explanation: Having a greater number of members is beneficial for management and project teams but not for teams engaged in production tasks.

Question 2

As the level of task interdependence increases, members must spend increasing amounts of time communicating and coordinating with other members if they want to complete tasks effectively.

Answer 2

True
Explanation: As the level of task interdependence increases, members must spend increasing amounts of time communicating and coordinating with other members to complete tasks.

Question 3

A high degree of goal interdependence exists when team members have a shared vision of the team's goal and align their individual goals with that vision as a result.

Answer 3

True
Explanation: A high degree of goal interdependence exists when team members have a shared vision of the team's goal and align their individual goals with that vision as a result.

Question 4

Cora frequently challenges the teams' assumptions and status quo. Cora exhibits the devil's advocate role.

Question 5

Team members prefer low task interdependent situations when there is low outcome interdependence.

Question 6

In sequential interdependence, the member performing the task in the latter part of the sequence depends on the member performing the task in the earlier part of the sequence, but not the other way around.

Question 7

In tasks with an objectively verifiable best solution, the member who possesses the highest level of the ability relevant to the task will have the most influence on the effectiveness of the team.

Question 8

Jan works on the budget team. Members include the bookkeeper who tracks the daily expenditures and revenues of the company; the accountant who takes the bookkeeper's work and organizes it into financial statements, including the cash flow statement, the income statement, and the balance sheet; and the analyst who interprets the financial statements. Once these three tasks have been accomplished, Jan prepares and presents the results to top management. Jan's team engages in reciprocal interdependence.

Question 9

According to the value in diversity problem-solving approach, diversity in attributes such as cultural background, race, and attitudes are associated with communication problems and ultimately poor team effectiveness.

Question 10

Members tend to be more productive in high task interdependence situations when there is low outcome interdependence.

Question 11

High levels of self-management may be most advantageous for teams where members have high levels of team-relevant knowledge obtained from outside experts and others in their social networks.

Question 12

Management teams are formed to take on "one-time" tasks that are generally complex.

Question 13

Task interdependence is one of the most important characteristics that distinguish True teams from mere groups of individuals.

Question 14

The effects of team diversity on team performance are independent of the nature of the team or the organizational context.

Question 15

In the storming stage of team development, feelings of solidarity develop as members work toward team goals.

Question 16

Team reward structures with hybrid outcome interdependence reward members based on how well they perform as individuals rather than overall team performance.

Question 17

Team viability refers to the likelihood that the team can work together effectively into the future.

Question 18

According to the similarity-attraction approach, a team with high diversity will have high team effectiveness.

Question 19

On a highly self-managed team, there are strict rules regarding goals, procedures, and roles.

Question 20

Cognitive ability is more important to teams when team members have to learn from one another to adapt to unexpected changes, compared with contexts in which team members perform their assigned tasks in a routine fashion.

Question 21

A team was formed to coordinate the impending ISO accreditation process for a company over a period of six months. The team members are drawn from various departments. Which of the following types of teams does this most exemplify?

A) parallel teams
B) management teams
C) work teams
D) action teams
E) project teams

Question 22

While ________ teams focus on the accomplishment of core operational-level production and service tasks, ________ teams focus on integrating the activities of subunits across business functions.

A) management; work
B) action; work
C) parallel; project
D) project; work
E) work; management

Question 23

Management teams are similar to work teams because they

A) are designed to be relatively permanent.
B) require only part-time commitment from members.
C) participate in managerial-level tasks that affect the entire organization.
D) require a lot of input from members with different types of training and expertise.
E) focus on the accomplishment of core operational-level production and service tasks.

Question 24

A musical group and a surgical team are examples of ________ teams.

A) parallel
B) project
C) management
D) action
E) work

Question 25

Which of the following examples demonstrates the midway point of the punctuated equilibrium development pattern?

A) Graden finally feels comfortable enough with his role to slip into a mundane routine.
B) Brady realizes his team is failing and asks his supervisors for permission to disband it.
C) Sunny illuminates long festering resentments within the team and progress comes to a standstill.
D) Phyllis and her teammates realize they need to quit messing around and get busy to meet their deadline.
E) Blaine and her associates have worked ahead, so they can relax and do nothing for the duration of the project.

Question 26

Which of the following teams focuses on providing recommendations and resolving issues?

A) work teams
B) management teams
C) parallel teams
D) action teams
E) project teams

Question 27

Which of the following is an example of a function of an action team?

A) Art and Raul lead the rescue effort when their company's coal mine collapses.
B) Shelly and Jenny divide the tasks associated with assembling the refrigerators on their line.
C) James and Michael form a committee to purchase new busses for the school corporation.
D) Bruce and Brad work to improve the durability of the battery covers their company makes.
E) Han and Otto correspond via electronic means to coordinate product development in two countries.

Question 28

An example of a work team would be a

A) band traveling around the country for six months, playing shows at different venues.
B) group of four workers making a specific part on the production line of an automobile factory.
C) team that oversees the functioning of all the teams in an organization and coordinates activities among teams.
D) team composed of interior designers, architects, and builders involved in designing and creating the layout of a new hotel.
E) quality control team at a factory that oversees the quality of the good produced and recommends changes in production techniques.

Question 29

Teams differ from groups because

A) teams have no limits on the number of members, while groups have a restricted membership.
B) members of teams work independently of each other, while those in groups show greater dependence on each other.
C) members of teams work toward individual goals that may or may not be related, while groups have a common goal.
D) members of teams have a specific task-related purpose, while groups do not.
E) teams have a no fixed duration, while groups last only for a specific amount of time.

Question 30

An example of a management team would be a

A) band traveling around the country for six months, playing shows at different venues.
B) group of four workers making a specific part on the production line of an automobile factory.
C) team that oversees the functioning of all the teams in an organization and coordinates activities among teams.
D) team composed of interior designers, architects, and builders involved in designing and creating the layout of a new hotel.
E) quality control team at a factory that oversees the quality of the goods produced and recommends changes in production techniques.

Question 31

Willie's Beverage Bottlers formed several teams to plan and execute the 150?? anniversary celebrations of the company. Over a period of two months, the teams organized events, oversaw logistics, and coordinated employee activities. The events that were planned were on a large scale and required a lot of input from the managers and production workers. These are examples of ________ teams.

A) work
B) action
C) project
D) parallel
E) management

Question 32

Unlike other types of teams, the purpose of work teams is to

A) complete managerial tasks.
B) produce goods or provide services.
C) help the organization achieve its long-term goals.
D) take on "one-time" tasks that are generally complex.
E) provide recommendations to managers about important issues.

Question 33

Quality circles, which consist of individuals who normally perform core production tasks but also meet regularly to identify production-related problems and opportunities for improvement, are an example of ________ teams.

A) management
B) parallel
C) project
D) action
E) work

Question 34

Sandy, Lori, and Piper work on different teams at Martin Manufactured Homes. Sandy's team ensures that all the raw materials, machinery, tools, and other production equipment are available to employees around the clock. Any procurement needs have to be addressed to Sandy, who also takes part in high-level decisions regarding the number of units to be produced, exported, and so on. Lori works as part of a team of eight members who concentrate on the day-to-day production; they also ensure that quality checks are done and inspect each other's work. Piper is the operations manager, who works for five hours in the production department and spends the rest of her time assisting management as an internal consultant on manufacturing issues. Her input is crucial in improving the production process. Piper is part of the ________ team.

A) work
B) action
C) project
D) parallel
E) management

Question 35

Amy, Allyson, and Kelly work in different teams at Oaktown Powersports. Amy's team ensures that all the raw materials, machinery, tools, and other production equipment are available to employees around the clock. Any procurement needs have to be addressed to Amy, who also takes part in high-level decisions regarding the number of units to be produced, exported, and so on. Allyson works as part of a team of eight members who concentrate on the day-to-day production; they also ensure that quality checks are done and inspect each other's work. Kelly is the operations manager, who works for five hours in the production department and spends the rest of her time assisting management as an internal consultant on manufacturing issues. Her input is crucial in improving the production process. Allyson's contribution is toward the ________ team.

A) work
B) action
C) project
D) parallel
E) management

Question 36

A planning team composed of engineers, architects, designers, and builders that is charged with designing a suburban town center is a(n) ________ team.

A) parallel
B) action
C) work
D) project
E) management

Question 37

Alyssa works for an engineering firm that has been hired to design and supervise the construction of a highway bridge over a major river. The bridge will be a unique design, incorporating complex designs that will likely never be duplicated. How should Alyssa deal with designing and overseeing the building of the bridge?

A) She should build a team of reliable workers who work well together and like being around each other.
B) She should create a permanent team of management executives to monitor this and all projects her firm accepts.
C) She should reward employees who have been with the company the longest with the opportunity to join the team.
D) She should assemble a permanent, full-time group of production workers to produce the parts needed for the bridge.
E) She should gather a group of people with a wide range of specialized talents to work on the bridge until it is completed.

Question 38

Which of the following is True of teams?

A) A team consists of two or more people who work independently, with distinct goals and strategies.
B) A team works interdependently over some time period to accomplish common goals related to some task-oriented purpose.
C) Groups are formed with a specific purpose in mind, while teams do not have a specific goal.
D) The members of a team operate relatively independently of each other, and other members are not essential to their completion of goals.
E) Interactions among members within teams are more personal and informal than interactions between people in groups.

Question 39

An action team could take the form of a

A) band traveling around the country for six months, playing shows at different venues.
B) group of four workers making a specific part on the production line of an automobile factory.
C) team that oversees the functioning of all the teams in an organization and coordinates activities among teams.
D) team composed of interior designers, architects, and builders involved in designing and creating the layout of a new hotel.
E) quality control team at a factory that oversees the quality of the goods produced and recommends changes in production techniques.

Question 40

Paul, Brian, and Jeff work in different teams at Lake Mattresses. Paul's team ensures that all the raw materials, machinery, tools, and other production equipment are available to employees around the clock. Any procurement needs have to be addressed to Paul, who also takes part in high-level decisions regarding the number of units to be produced, exported, and so on. Brian works as part of a team of eight members who concentrate on the day-to-day production; they also ensure that quality checks are done and inspect each other's work. Jeff is the operations manager, who works for five hours in the production department and spends the rest of his time assisting management as an internal consultant on manufacturing issues. His input is crucial in improving the production process. Paul is part of a(n) ________ team.

A) work
B) action
C) project
D) parallel
E) management

Question 41

Wren and Zola are on a team that has been assigned to cut production costs in an electronic component production facility. For several months, they have argued and made no progress. This morning, their supervisor told them that she expected the team to have a viable plan within three weeks. Wren and Zola realize that they need to work together to accomplish team goals, and consequently, they begin to cooperate with one another. Wren and Zola are in the ________ stage of team development.

A) forming
B) norming
C) storming
D) projecting
E) performing

Question 42

Alfred, Mario, and Lydia have worked together on the same team for three years. The company has just hired a new personnel director at their facility. The new director recommends a total restructuring of all jobs, including teams. Alfred is experiencing anxiety, Lydia is angry, and Mario is relieved as they all realize they must soon disengage and ultimately separate from the team. Alfred, Mario, and Lydia are in the ________ stage of team development.

A) forming
B) norming
C) storming
D) adjourning
E) performing

Question 43

Which of the following represents the predictable sequence of stages in team development?

A) performing, forming, norming, storming, and adjourning
B) forming, storming, norming, performing, and adjourning
C) norming, forming, performing, storming, and adjourning
D) norming, forming, storming, performing, and adjourning
E) storming, norming, performing, forming, and adjourning

Question 44

Total Tone Fitness has structured its employee teams so that members interact with a subset of other members to complete the team's work. Total Tone uses ________ interdependence.

A) linear
B) pooled
C) sequential
D) reciprocal
E) comprehensive

Question 45

With ________ interdependence, different tasks are done in a prescribed order, and the group is structured such that the members specialize in these tasks.

A) comprehensive
B) sequential
C) pooled
D) reciprocal
E) response

Question 46

Parkdale Windows utilizes a classic assembly line in manufacturing its window components. Which type of interdependence is depicted?

A) pooled
B) response
C) sequential
D) reciprocal
E) comprehensive

Question 47

Charles is an accountant at a large firm. His boss has instituted a plan designed to create high levels of task interdependence. Which of the following is an example of a trade-off resulting from this plan?

A) The team will be less able to adapt to new situations.
B) Charles will have less opportunity to interact with co-workers.
C) Charles will have less time to complete tasks he is responsible for as an individual.
D) Less knowledge will be shared among workers.
E) Fewer people will understand how to do tasks outside their job description.

Question 48

Donovan manages a warehouse with over 1,000 associates performing a variety of tasks. After walking through the building talking to his employees, he is startled to learn that very few of the workers share any sense of common goals within teams. He notes a huge variety in what people believe they are trying to accomplish. How can Donovan best address this issue and help his work force find some common goals?

A) by dismantling the teams so he can make one goal for the entire facility
B) by instructing his teams to create mission statements with clearly defined goals
C) by making all employees trade jobs for several weeks so they have more in common
D) by increasing the dependence of the teams on each other so all tasks share common goals
E) by giving each worker a set amount of time to find out what their goals should be or face discipline

Question 49

Which of the following statements is True?

A) All teams go through the stages of team development.
B) Adjourning is most significant for teams that have not been together long.
C) For action teams with clear expectations, the developmental sequence is less applicable.
D) Punctuated equilibrium takes place during the adjourning stage.
E) Project teams that change their approach at the midway point of a project tend to fail.

Question 50

________ is the degree to which team members interact with and rely on other team members for the information, materials, and resources needed to accomplish work for the team.

A) Task interdependence
B) Goal interdependence
C) Deep-level diversity
D) Outcome interdependence
E) Surface-level diversity

Question 51

Which of the following provides an example of a situation with high goal interdependence?

A) Bailey is just coasting at work until she can get her pension in a couple more years and retire.
B) Three members of Charlene's team have created different versions of a financial report.
C) Larry's team has developed a mission statement within a week of its formation.
D) Ellen wants her team to expand the store, and Jay says it is already too big.
E) Xander's team members are paid for their individual contributions.

Question 52

In the performing stage of team development, members

A) remain committed to ideas they bring with them to the team.
B) orient themselves by trying to understand their boundaries in the team.
C) are comfortable working within their roles, and the team makes progress toward goals.
D) experience anxiety and other emotions as they disengage and ultimately separate from the team.
E) realize that they need to work together to accomplish team goals, and consequently, they begin to cooperate.

Question 53

Which of the following best describes the group development pattern known as punctuated equilibrium?

A) A team transitions directly from the storming stage to the adjourning stage as it is suddenly shut down.
B) At the midpoint of the project, members realize that their behavior pattern must change in order to complete the project on time.
C) Members of teams with a limited life span undergo a feeling of depression and anxiety when the time comes for the group to disband.
D) A team skips the initial stages of forming and storming and begins at the performing stage of development.
E) The attitudes and behaviors of members of a team do not change for as long as the team is in existence.

Question 54

The type of task interdependence with the lowest degree of required coordination among team members is ________ interdependence.

A) comprehensive
B) sequential
C) pooled
D) reciprocal
E) response

Question 55

Marilyn was just hired to work at a college administration office. She is not exactly sure what she is supposed to be doing or who to ask when she has a question. She also would like to know how many breaks she can take, and if she can leave for lunch. Marilyn is in the ________ stage of team development.

A) forming
B) norming
C) storming
D) adjourning
E) performing

Question 56

Jimmy and Beth have both been assigned to a team to choose how to dispose of waste. Jimmy has long believed the company should create its own waste disposal department, and Beth has long believed they should hire an outside vendor to handle it. They both cut each other off in meetings, refuse to listen to each other, and have made some people on the team choose sides and feel resentment toward other members. Jimmy and Beth are on a team in the ________ stage of team development.

A) forming
B) norming
C) storming
D) adjourning
E) performing

Question 57

Member 1 ? Member 2 ? Member 3 ? Member 4 ? Output Which type of interdependence is represented by this diagram?

A) pooled
B) reciprocal
C) response
D) comprehensive
E) sequential

Question 58

Every day at Coat Tech, Bill sands down cars and then Brian removes the dust. Next, Loni sprays primer on them, and Katie sprays paint and a topcoat on them. Finally, Lyle dries the cars and polishes them. Each person is the best team member at performing the job he or she does. Coat Tech's workers have ________ interdependence.

A) task
B) goal
C) virtual
D) outcome
E) sequential

Question 59

Work at Sanitech is accomplished continuously because once members of a team in one country have finished their workday, they electronically hand off the work to team members in another country who have just arrived at their workplace. Sanitech is utilizing a(n) ________ workflow.

A) off-shoring
B) cross-docking
C) featherbedding
D) follow-the-sun
E) time-to-market

Question 60

Action teams

A) generally have tasks that are quite simple.
B) are formed to take on "one-time" tasks.
C) perform tasks that are normally limited in duration.
D) invariably have low member involvement.
E) help the organization achieve its long-term goals.

Question 61

Which of the following statements accurately describes outcome interdependence?

A) A low degree of outcome interdependence exists when all team members share in the rewards that the entire team earns.
B) In teams with high outcome interdependence, the reward that the team receives is not linked to the performance of each team member.
C) High outcome interdependence implies that team members depend solely on their own individual performances for the rewards that they receive.
D) Low outcome interdependence exists in teams in which individual members receive rewards and punishments on the basis of their own performance.
E) On teams in which members reflect on their performance, higher levels of outcome interdependence decrease the amount of information shared among members.

Question 62

A high degree of ________ interdependence exists when team members share in the rewards that the team earns.

A) task
B) goal
C) sequential
D) outcome
E) reciprocal

Question 63

The highest level of interaction and coordination among members is required in ________ interdependence.

A) comprehensive
B) sequential
C) pooled
D) reciprocal
E) linear

Question 64

In NCAA College Football, the Heisman Trophy is given to the top player, without regard to the performance of the player's team. The award could go to a player whose team does not even reach the playoffs. This award is an example of ________ interdependence.

A) low task
B) low goal
C) high task
D) low outcome
E) high outcome

Question 65

Which of the following examples depicts someone acting in an individualistic role?

A) Louie lays out goals the team should focus on.
B) Jason motivates people to beat last year's performance.
C) Terri gives a hostile look to Reva when she shares an idea.
D) Faron asks Greg to calm down when Cindy disagrees with him.
E) Sam asks probing questions to challenge obvious flaws in the team's plans.

Question 66

Which of the following is a desirable characteristic of a mission statement?

A) patience
B) relevance
C) ambiguity
D) universality
E) exaggeration

Question 67

Francisco has been given a detailed explanation of the behavior he is expected to display in various contexts as an associate at Desmond's Dock, a seafood distributor. Francisco has been given a(n)

A) role.
B) goal.
C) value.
D) belief.
E) ability.

Question 68

When team members have a shared vision and align with that vision, the team is said to have a high degree of ________ interdependence.

A) task
B) outcome
C) sequential
D) goal
E) reciprocal

Question 69

To assure a high level of goal interdependence, a team should have

A) a formalized mission statement.
B) an organizational chart.
C) clear expectations.
D) explicitly assigned roles.
E) high outcome interdependence.

Question 70

Which of the following statements accurately describes leader-staff teams?

A) The members have the ability to create and choose their own tasks.
B) The responsibilities of the leader and the rest of the team are distinct.
C) The members have no latitude with respect to the behaviors they exhibit.
D) The members are bound to follow their duties and have no scope to improve their performance.
E) The team makes decisions for the leader to execute and directs and controls the leader's actions.

Question 71

Individualistic role behaviors

A) directly facilitate the accomplishment of team tasks.
B) focus on activities that benefit the team as a whole rather than the separate team members.
C) include the roles of harmonizer and the encourager.
D) foster negative feelings among team members and hinder a team's ability to perform effectively.
E) are particularly important in team contexts in which decisions are "high stakes" in nature.

Question 72

Which of the following is a team task role?

A) encourager
B) blocker
C) energizer
D) follower
E) compromiser

Question 73

Emilee is frequently hostile to other team members, cynical about the goals of the team and others' engagement in the project, and sometimes disagrees and stubbornly blocks progress "just because." Her behavior often leaves other team members feeling hopeless or tired. Emilee's behavior reflects a(n) ________ role.

A) task-oriented
B) individualistic
C) power seeking
D) task destructive
E) team manipulation

Question 74

Which of the following is a team-building role?

A) initiator-contributor
B) orienter
C) energizer
D) procedural-technician
E) compromiser

Question 75

Which of the following roles refers to behaviors that influence the quality of the team's social climate rather than work?

A) team task roles
B) team building roles
C) inferential roles
D) individualistic roles
E) thematic roles

Question 76

Bambi serves as a member of a team responsible for reviewing all of the company's facilities to make sure they are making the best use of the available space. Whenever someone suggest that some aspect of the current configuration is working fine, Bambi challenges the status quo with constructive alternative views. Bambi has assumed the role of

A) slacker.
B) blocker.
C) follower.
D) compromiser.
E) devil's advocate.

Question 77

The function of the role of an orienter in a group is to

A) praise the work of teammates.
B) establish the direction for the team.
C) resolve differences among teammates.
D) offer constructive challenges to the team's status quo.
E) motivate team members to work harder toward goals.

Question 78

As the level of task interdependence ________, members must spend ________ amounts of time communicating and coordinating with other members to complete tasks.

A) decreases; similar
B) increases; increasing
C) increases; decreasing
D) decreases; increasing
E) remains the same; increasing

Question 79

In team functions in the past at Bonnie's Barn, a retailer that sells country-themed décor, several employees have consistently displayed certain behaviors. Allie has always motivated the teams to do better. Gary has always challenged the status quo. Thor has performed routine tasks to keep things rolling. Erin has guided the direction of team discussions. Billy has proposed new ideas. Bonnie, the company owner, has assembled a team for a project where all of the decisions have high stakes. Which of the previously mentioned employees would likely be the most valuable for her to add to this particular team?

A) Allie
B) Billy
C) Gary
D) Thor
E) Erin

Question 80

At Bark Shape industries, each employee has a workspace in which to debark logs used to make rustic homes and patio furniture. The policy is that everyone on a team must remain at his or her workstation until everyone has secured the logs they were working on. At the end of the shift, everyone on team C is ready to go home, but they are waiting on Felipe, who still has not secured his logs. Exceeding the time allocated in a shift hurts the production rating of a team. Team C is witnessing a(n) ________ task.

A) conjunctive
B) disjunctive
C) subtractive
D) additive
E) virtual