Deck 5: The Fulfillment Process

Question 1

Material master data relevant to the fulfillment processes are defined for which of the following organizational levels?

A)Client
B)Distribution channel
C)Plant
D)Sales organization
E)Shipping point

Answer 1

A,B,C,D

Question 2

Material master data in a delivery document consist of which of the following?

A)Material description
B)Unit of measure
C)Quantity
D)Weight
E)Billing date

Answer 2

A,B,D

Question 3

Organizational data in a delivery document consist of which of the following?

A)Client
B)Company code
C)Quantity
D)Schedule lines
E)Shipping point

Answer 3

A,B,E

Question 4

Which one of the following combinations of organizational elements is included in the definition of a sales area?

A)Sales organization,distribution channel,division
B)Sales organization,company code,division
C)Client,distribution channel,division
D)Client,plant,division
E)Sales organization,distribution channel,plant

Question 5

Material master data are grouped into views.Which of the following views are used in fulfillment?

A)Basic data
B)Client data
C)Sales organization data
D)Warehouse data
E)Sales plant data

Question 6

Which of the following are the typical distribution channels?

A)Wholesale
B)Sales area
C)Online
D)Warehouse
E)Retail

Question 7

Information structures are used to generate which of the following?

A)User-defined analysis
B)Flexible analysis
C)Rigid analysis
D)Standard analysis

Question 8

Which of the following can serve as an example of a plant ?

A)A manufacturing facility
B)An office building
C)A shipping point
D)A distribution channel
E)A storage facility

Question 9

Which one of the following are examples of sales units?

A)Cartons
B)Data
C)Crates
D)Barrels
E)Cases

Question 10

The fulfillment process is integrated with which other processes?

A)Asset management
B)Project systems
C)Production
D)Management accounting

Question 11

Organizational data in a sales order include which of the following?

A)Shipping data
B)Client
C)Company code
D)Sales area
E)Purchasing organization

Question 12

All of the following are key organizational elements in the fulfillment process except

A)Client
B)Company code
C)Sales area
D)Plant
E)Warehouse

Question 13

The three segments into which the data in the customer master are divided are ________

A)Financial accounting data
B)Sales area data
C)Management ainancial data
D)General data
E)Basic data

Question 14

Which of the following departments in an organization are responsible for data in a customer master?

A)HR
B)Accounting
C)Sales
D)Information Technology
E)Purchasing

Question 15

Which of the following key organizational elements are unique to the fulfillment process?

A)Sales area
B)Credit control area
C)Client
D)Shipping point
E)Plant

Question 16

Which of the following are characteristics of a wholesale channel?

A)It does not include sales taxes in calculating prices
B)It distributes directly to consumers
C)It requires a minimum volume of purchase
D)It offers volume discounts
E)It may designate a specific plant or plants from which deliveries are made

Question 17

Which of the following statements regarding work lists are true?

A)They identify tasks that are ready for completion.
B)They contain a list of orders that are scheduled to be shipped by a specific date.
C)They generate lists of documents associated with specific master data.
D)They consist of standard and rigid analyses

Question 18

What are the partner functions that customers can play in the fulfillment process?

A)Sold-to party
B)Bill-to party
C)Ship-to party
D)Receiver
E)Payer

Question 19

A sales area is a unique combination of which of the following elements?

A)Client
B)Company code
C)Sales organization
D)Distribution channel
E)Division

Question 20

The customer credit management process assesses whether credit should be granted when:

A)A sales order is created or changed
B)Delivery is authorized or changed
C)Invoices are created or changed
D)The post goods issue step is performed during shipping

Question 21

All of the following are examples of a shipping point except

A)A rail depot
B)A loading dock
C)A storage rack
D)A mail room
E)A designated group of employees

Question 22

Which of the following organizational levels is associated with a company's product line?

A)Sales organization
B)Sales area
C)Distribution channel
D)Sales group
E)Division

Question 23

Which of the following types of data is NOT included in a billing document?

A)Data from the customer master
B)Data from the sales order
C)Data from the delivery document
D)Organizational data
E)Pricing conditions

Question 24

Which of the following organizational levels is associated with the method used to distribute materials to a customer?

A)Sales organization
B)Sales area
C)Distribution channel
D)Sales group
E)Division

Question 25

Which of the following statements regarding customer master data is NOT true?

A)They contain data that are needed to make postings in FI.
B)They are valid for a specific sales area.
C)They include data that are stored at the client level.
D)They include data that are needed to make postings in CO.

Question 26

Which of the following types of data is NOT included in a quotation?

A)Material master
B)Customer-material info records
C)Customer master
D)Vendor master
E)Pricing conditions

Question 27

Which of the following is NOT a typical characteristic of a wholesale channel?

A)It does not include sales taxes in calculating prices in the US.
B)It distributes goods directly to consumers.
C)It requires a minimum volume of purchase.
D)It offers volume discounts.
E)It may designate a specific plant or plants from which deliveries are made.

Question 28

All of the following are key organizational elements for which material master data are defined for the fulfillment process except

A)Client
B)Distribution channel
C)Plant
D)Sales organization
E)Shipping point

Question 29

Which master data do companies use to determine the prices of their products?

A)Price comparison
B)Pricing conditions
C)Selling price
D)Wholesale price
E)Tax allowances

Question 30

Which of the following statements regarding the fulfillment process is NOT true?

A)One delivery document can be created from multiple sales order documents.
B)An accounting document is created when a goods issue is posted.
C)A sales order must be created with reference to a quotation.
D)A quotation can generate multiple sales orders.

Question 31

The data in the customer master are divided into the following three segments:

A)Plant data,accounting data,and sales area data
B)General data,financial data,and sales zone data
C)General data,accounting data,and shipping area data
D)Client data,accounting data,and sales zone data
E)General data,accounting data,and sales area data

Question 32

Material master data are grouped into views.Which one of the following combination of views is relevant to the fulfillment process?

A)Basic data,sales organization data,sales plant data
B)Basic data,company data,sales plant data
C)Basic data,sales organization data,client data
D)Client data,sales area data,sales plant data
E)Basic data,sales area data,warehouse data

Question 33

Which of the following organizational levels is NOT relevant to the fulfillment process?

A)Purchasing organization
B)Shipping point
C)Storage location
D)Sales area
E)Plant

Question 34

Which of the following is NOT a key step in the fulfillment process?

A)Sales order processing
B)Inventory sourcing
C)Shipping
D)Invoice verification
E)Pre-sales activity

Question 35

In the fulfillment process,a plant is

A)A manufacturing facility only
B)A facility from which the company provides after-sales support
C)A facility from which the company delivers only services to its customers
D)A storage area
E)A facility from which the company delivers products and services to its customers

Question 36

The shipping step concludes with _________

A)Goods issue
B)Picking
C)Packing
D)Goods receipt
E)Goods delivery

Question 37

Which action triggers sales order processing in the fulfillment process?

A)Delivery of goods to the customer
B)Receipt of goods from a vendor
C)Receipt of a customer purchase order
D)Receipt of payment from customer
E)Picking goods for shipment

Question 38

Which one of the following represents the correct order of process steps for the fulfillment process?

A)Sales order processing ,pre-sales activity,inventory sourcing,shipping,billing,payment
B)Sales order processing,pre-sales activity,inventory sourcing,billing,billing,payment
C)Pre-sales activity,payment,sales order processing,inventory sourcing,shipping,billing
D)Pre-sales activity,sales order processing,shipping,billing,inventory sourcing,payment
E)Pre-sales activity,sales order processing,inventory sourcing,shipping,billing,payment

Question 39

What is the final step in the fulfillment process?

A)Delivery of goods to the customer
B)Receipt of payment from the customer
C)Receipt of a customer purchase order
D)Receipt of goods from a vendor
E)Picking goods for shipment

Question 40

Output conditions include all of the following types of data except

A)Output type
B)Transmission medium
C)Transmission time
D)Output mode

Question 41

An inquiry is a request for information regarding a potential order that the customer places with the company.

Question 42

A customer‐material information record is comprised of master data specific to one customer and one material.

Question 43

What document is NOT created during the billing step of the fulfillment process if profitability analysis is active?

A)An invoice
B)An FI document
C)A material document
D)A CO document

Question 44

Customer master data include data needed to conduct business with customers and to execute transactions that are related specifically to the fulfillment process.

Question 45

Organizational elements essential to the fulfillment process include client,company code,sales area,and plant.

Question 46

A company code is divided into several sales organizations,each of which is responsible for the sale and distribution of goods and services for a particular geographical area.

Question 47

A sales area can be assigned to only one company code.

Question 48

A distribution channel is the means by which a company delivers its goods and services to its customers.

Question 49

A shipping point is a location in a plant at which inbound deliveries are received.

Question 50

Pre-sales activity includes all of the following except

A)Customer inquiries
B)Quotations
C)Mailing campaigns
D)Customer purchase orders
E)Tracking customer contacts

Question 51

A company code must have at least two sales organizations.

Question 52

Which reporting options does SAP ERP system support?

A)Online lists
B)Work lists
C)Analytics
D)All of the above

Question 53

A sales organization must have at least two divisions.

Question 54

The fulfillment process is integrated with all of the following processes except

A)Procurement
B)Inventory and warehouse management
C)Asset management
D)Material planning

Question 55

Which of the following is not taken into consideration when determining a customer's credit exposure?

A)open orders
B)scheduled deliveries
C)open invoices
D)current purchase orders

Question 56

A plant must have at least one shipping point,which must be physically located in that plant.

Question 57

In the case of products,a plant is typically an office building.

Question 58

Pre-sales activity is often triggered by a communication from a customer such as a purchase order.

Question 59

A sales organization is responsible for negotiating terms and conditions of sales for a particular market.

Question 60

Sales plant data include details on how the material will be shipped from the plant.

Question 61

A one-to-many relationship exists between a sales area and plants.

Question 62

Multiple quotations can be combined to create one sales order.

Question 63

The fulfillment process acts as a stand-alone process and cannot be integrated with other processes within an organization.

Question 64

Multiple orders can be combined into one delivery if certain conditions are met.

Question 65

Customer master data are used in the fulfillment process for generating an invoice for materials or services..

Question 66

A quotation can result in multiple sales orders.

Question 67

A sales organization is used to divide a market based on geographic characteristics.

Question 68

In addition to the organizational data,material master data is necessary in the payment step.

Question 69

Distribution channels can be used to differentiate between wholesale,retail,and Internet sales strategies.

Question 70

The final step in the fulfillment process is the receipt of payment from the customer.

Question 71

A sales area can have many distribution channels.

Question 72

A distribution channel can be assigned to multiple sales areas

Question 73

A line item in a sales order can include multiple schedule lines.

Question 74

A customer info record is an intersection of customer data and sales data.

Question 75

Open items are items in the payment step for which payment from the customer has been received.

Question 76

A distribution channel can be assigned to multiple company codes.

Question 77

A sales area can be assigned to multiple company codes.