Deck 9: Information Systems within the Organization

Question 1

The data processed by transaction processing systems provide the inputs for other organizational information systems.

Answer 1

True

Question 2

The three common cross functional business processes supported by an ERP system are procurement, production and reporting.

Answer 2

False

Question 3

In batch processing, the data are collected from transactions as they occur and placed in groups or batches that are processed as they occur.

Answer 3

False

Question 4

Enterprise resource management is an enterprise wide effort intended primarily to acquire and retain customers.

Question 5

Organizational transactions are typically _____ volume, _____, and therefore _____ to computerize.

A) low, repetitive, difficult
B) high, repetitive, Easy
C) high, diverse, difficult
D) low, diverse, Easy
E) high, diverse, Easy

Question 6

The One Ford initiative focused exclusively on efficiencies in Ford's production plants.

Question 7

The major objective of ERP Systems is to integrate an organization's various functional areas to facilitate the seamless flow of information.

Question 8

Exception reports show a greater level of detail than is included in routine reports.

Question 9

_____ reports summarize the performance of critical activities.

A) Ad-hoc
B) Routine
C) Exception
D) Detailed
E) Key indicator

Question 10

_____ integrate the planning, management, and use of all of an organization's resources and are designed to tightly integrate the functional areas of the organization.

A) Transaction processing systems
B) Supply chain management systems
C) Functional area information systems
D) Enterprise resource planning systems
E) Corporate extranets

Question 11

To effectively manage by exception (i.e., use exception reports), the company must first create:

A) Performance standards
B) Best practices
C) User information requirements
D) A database
E) Employee evaluation guides

Question 12

Key features of transaction processing systems include:

A) dependability
B) reliability
C) processing capacity
D) all of these

Question 13

Functional information systems support the entire enterprise or major portions of it.

Question 14

Which of the following is not a function of functional area information systems?

A) providing information to managers in the functional areas
B) supporting the managerial tasks of planning, organizing, and controlling operations
C) providing information primarily in the form of reports
D) providing data from business events to the corporate database
E) providing analysis capabilities to middle-level managers and staff

Question 15

According to the closing case, the consequences of customizing an ERP system to accurately reflect a company's business process can include:

A) Increased maintenance expenses
B) The inability to incorporate the latest technological developments
C) The failure to sustain a competitive advantage
D) All of these

Question 16

Financial management, operations management, and human resource management are core ERP modules.