Deck 8: Communicating Across Cultures

Question 1

Over 98 percent of employers said that unclear answers and poor grammar have little to no effect on their hiring decision.

Answer 1

False

Question 2

Telling sexist jokes in workplace is a form of quid pro quo harassment.

Answer 2

False

Question 3

If an employer asks you "What traits do you possess that you feel will be an asset to this company," this would be considered a bona fide occupational qualification question.

Answer 3

True

Question 4

Among the five approaches to managing conflict is the "surrender" approach,whereby you give up the conflict.

Question 5

Hostile work environments are detrimental to all who work in them,both male and female.

Question 6

Emotional labor can lead to burnout and low job satisfaction for employees.

Question 7

Strategic ambiguity in workplace communication is the purposeful use of symbols that allow multiple interpretations.

Question 8

Supportive communicators listen with empathy but usually are poor at acknowledging the feelings of others.

Question 9

Competition is an approach to managing conflict that views conflict as a "battle" to be won.

Question 10

The United States job market has over 16 million employers.

Question 11

Two tellers at a bank sharing tips for effective customer service interactions is an example of horizontal communication.

Question 12

The president of a company sending a memo to all workers is an example of horizontal communication.

Question 13

If we use immediacy in workplace communication,we intend to create perceptions of psychological closeness with others.

Question 14

Managers,who want to effectively persuade their employees,should not engage in strategic ambiguity because using that tactic tends to upset less experienced employees.

Question 15

The postinterview stage is a relatively unimportant part of the interviewing process.

Question 16

Action verbs are a strong means of communicating completed tasks on a resume.

Question 17

Your resume should have a clear articulation of your goals,also known as an objective statement.

Question 18

Equal Employment Laws ensure that individuals are selected without bias.

Question 19

Emotional labor can be fiscally rewarding for an organization.

Question 20

Legal institutions such as the Supreme Court are organizations with the goal of integration.

Question 21

When you organize your experiences by type,which type of resume are you using?

A) functional
B) chronological
C) spatial
D) problem-based

Question 22

Your cover letter should have which four main sections?

A) need,integration,support,intent
B) support,balance,desire,achievements
C) interest,balance,participation,application
D) attention,interest,desire,action

Question 23

According to the textbook,conditions in the workplace that are sexually offensive or intimidating are known as

A) quid pro quo.
B) hostile.
C) unacceptable.
D) normal.

Question 24

The ways in which groups of people both maintain structure and order through their symbolic interactions refers to

A) downward communication.
B) group communication.
C) organizational communication.
D) public communication.

Question 25

Which of the following is not a general interviewing strategy?

A) Demonstrate competence.
B) Ask and answer questions effectively and ethically.
C) Be prepared to discuss salary at your interview.
D) Preplan for the interview.

Question 26

Which of the following statements about emotional labor is not true?

A) Emotional labor can benefit the organization.
B) Emotional labor can benefit the client.
C) Emotional labor can decrease turnover.
D) Emotional labor can decrease job satisfaction.

Question 27

During an interview for a waitress job,Mr.Mitchell (the interviewer)asks Kelly (the interviewee)if she is married or has any children.This is a violation of

A) personal characteristics.
B) protected class.
C) bona fide occupational qualifications.
D) reasonable public information.

Question 28

Formal communication consists of all the following except

A) the grapevine.
B) horizontal communication.
C) upward communication.
D) downward communication.

Question 29

The key to finding great jobs is having a great network.

Question 30

Informal communication consists of all of the following except

A) the grapevine.
B) emergent networks.
C) natural social interactions.
D) downward communication.

Question 31

If you are asked a question in an interview that you don't want to answer,it is best to evade the question.

Question 32

Angela tells Richard that he will not receive a raise unless he agrees to give her a massage.This is what type of sexual harassment?

A) submissive
B) quid pro quo
C) hostile environment
D) matriarchal

Question 33

Which of the following statements about resume writing style is not accurate?

A) You should quantify information.
B) You should use the pronoun "I".
C) You should not mix bullets and other stylistic devices.
D) You should be concise in your wording.

Question 34

A conflict management style that involves negotiation is also known as

A) avoidance
B) competition
C) compromise
D) accommodation

Question 35

Acme company has a mission statement that is open to interpretation.Many stakeholders identify with it.Their mission statement is

A) validated.
B) ambiguous.
C) interactive.
D) informational.

Question 36

Messages between organizational members of the same power level are best described as

A) formal.
B) informal.
C) upward.
D) horizontal.

Question 37

The army is what type of organization?

A) economic production
B) political
C) pattern maintenance
D) integration

Question 38

A school is what type of organization?

A) political
B) integration
C) pattern-maintenance
D) economic production

Question 39

Everything asked during a job interview should relate to BFOQs.

Question 40

EEO legislation states that interview questions must be related to

A) personal characteristics.
B) protected class.
C) bona fide occupational qualifications.
D) reasonable public information.