Deck 17: Operations and Services Management

Question 1

Productivity is the quantitative measure of the efficiency with which inputs are transformed into outputs.

Answer 1

True

Question 2

Behaving like an entrepreneur will help to move your career forward since it is essential to self-management,according to consultant Steve Covey.

Answer 2

True

Question 3

Productivity obstacles include unclear objectives,and priorities as well as procrastination and poor communication.

Answer 3

True

Question 4

An important career success lesson is "there is no substitute for high performance".

Question 5

As a general statement,self-management is the ability to understand yourself individually and in the social context.

Question 6

Typical operations management decisions include resource acquisition,inventories,facilities,and product quality.

Question 7

Self-management is not an essential skill for career success.

Question 8

All top executives approach the challenges of productivity,quality,speed,and customer service in very uniform and consistent ways.

Question 9

To have a successful career one must keep focus and build talent in your team workers.

Question 10

Today's managers are learning to operate in a world that places a premium on productivity,technology utilization,quality,customer services,and speed.

Question 11

Self-managers take charge of their destiny.

Question 12

All top executives focus on moving services and products into the hands of customers in ways that create loyalty and profits.

Question 13

The essentials of operations management apply to just product manufacturers.

Question 14

Being flexible and staying flexible is a sound piece of advice to give a team worker.

Question 15

Managing productive systems that transform resources into finished products,goods,and services for customers is called operations management.

Question 16

Part of self-management is assessing personal strengths and weaknesses.

Question 17

Operating efficiencies is one way organizations can gain competitive advantage.

Question 18

Operations management in both manufacturing and services is concerned with productivity.

Question 19

Competitive advantage is the ability to outperform one's competitors.

Question 20

In one way or another,all organizations must master the challenges of operations management.

Question 21

Organizations using continuous-process production employ very little automation.

Question 22

Flexible manufacturing systems,as a trend in manufacturing technology,allow automated operations to quickly shift from one task or product type to another.

Question 23

In small-batch production,a high-level of worker skill is unnecessary.

Question 24

Mass production manufactures a large number of uniform products with an assembly line system.

Question 25

Technology accomplishes tasks by using tools,machines,techniques,and human know-how.

Question 26

Technology is at the core of any transformation process.

Question 27

Continuous-process production environments are equipment intensive and require a large labour force to operate.

Question 28

Technology is the combination of knowledge,skills,equipment,and work methods used to transform resource inputs into organizational outputs.

Question 29

Continuous-process production environments are equipment intensive,but can be operated by a relatively small labour force.

Question 30

The availability of appropriate technology is a cornerstone of productivity.

Question 31

Workers are highly dependent upon one another in a mass production environment as the product passes from stage to stage until completion.

Question 32

Organizations using continuous-process production are highly automated.

Question 33

In continuous-process production raw materials are continuously transformed by an automated system.

Question 34

Robotics is one trend in manufacturing technology where computer-controlled machines perform physically repetitive work with consistency and efficiency.

Question 35

Mass customization,as a result of flexible manufacturing systems,provides efficient mass production of products meeting specific customer requirements.

Question 36

Cellular layouts,as a trend in manufacturing technology,place together machines doing different work so that movement of materials from one to another is as efficient as possible.

Question 37

The goal of flexible manufacturing systems is to combine flexibility with efficiency.

Question 38

Cellular layouts do not accommodate much teamwork on the part of machine operators.

Question 39

The key result of competitive advantage is an ability to consistently do something of high value that one's competitors cannot replicate quickly.

Question 40

As a trend in manufacturing technology,computer-integrated manufacturing drives product designs,process plans,and manufacturing from a common computer platform.

Question 41

Inventory control by economic order quantity orders replacements whenever inventory level falls to a predetermined point.

Question 42

"Productivity" and "competitive advantage" are core issues in operations and services management.

Question 43

Lost productivity is never a drain on organizational competitiveness.

Question 44

Typical productivity obstacles might be procrastination and poor communications.

Question 45

The goal of design for disassembly is to design and manufacture products in ways that consider how their component parts will be recycled at the end of their lives.

Question 46

Mediating technology links together people in a beneficial exchange of values.

Question 47

Operating efficiencies that increase productivity are a way to increase competitive advantage.

Question 48

Supply chain management strategically links all operations dealing with resource supplies.

Question 49

Efficiency is not a major issue in the value chain.

Question 50

Intensive technology focuses on the efforts and talents of many people to serve clients.

Question 51

In long-linked technology,a client moves from point to point during service delivery.

Question 52

Productivity is not essential to operations and service management.

Question 53

There is no materials cost saving to be gained from remanufacturing.

Question 54

Remanufacturing,as a trend in manufacturing technology,takes things apart and rebuilds them as products to be used again.

Question 55

Productivity inefficiencies rarely cost a company money in terms of lost revenue and profit.

Question 56

The key result of competitive advantage is the ability to consistently do something of high value that one's competitors cannot replicate quickly or do as well.

Question 57

The value chain is the specific sequence of activities that creates goods and services with value for customers.

Question 58

The goals of supply chain management are to achieve efficiency in all aspects of the supply chain while ensuring on-time availability of quality resources and products.

Question 59

Some of the areas linked in supply chain management include purchasing,manufacturing,transportation,and distribution.

Question 60

Lean production,as a trend in manufacturing technology,is the process of continuously innovating and employing best practices to increase production efficiencies.

Question 61

Resources and materials flow in→ Materials received and organized for use→ people and technology create products→ finished products distributed→ customers served is an illustration of a value chain.

Question 62

According to some market research surveys,poor service and product quality were ranked number 1 and 2 as reasons why customers abandon a retail store.

Question 63

External customers purchase the goods produced or the services provided.

Question 64

Value chain analysis examines all the steps in a value chain.

Question 65

Typical value chain support activities are procurement and human resource management.

Question 66

Just-in-time scheduling minimizes inventory by outing materials to workstations "just in time" to be used.

Question 67

ISO certification indicates conformance with a rigorous set of international quality standards.

Question 68

Break-even analysis calculates the point at which revenues cover costs under different "what it" conditions.

Question 69

Value chain analysis is a continuous analysis of what is taking place and whether or not it is efficient and effective in adding value to the organization's performance.

Question 70

Value chain management is the specific sequence of activities that creates products and services with value for customers.

Question 71

Value chain management attempts to manage each step of the input-through-output process for maximum efficiency and effectiveness.

Question 72

Internal customers are those individuals or groups found within the organization who use or depend on one another's work in order to do their own job well.

Question 73

Value chain management includes only primary activities and excludes support activities.

Question 74

According to the Harvard Business review,American business leaders rank customer service and product quality as the first and second most important goals for organizational success.

Question 75

Value creation is the end result of a task or activity that is worth more in terms of eventually delivering a product or service with higher customer appeal than was the case in the beginning.

Question 76

According to Bill Gates,you really can't learn much from unhappy customers.

Question 77

Customer relationship management strategically tries to build lasting relationships with and to add value to customers.

Question 78

Break-even point is where revenues equal costs.

Question 79

Total quality management is managing with an organization-wide commitment to continuous improvement,product quality,and customer needs.

Question 80

Break-even point can also be thought as the point where losses end and profits begin.