Deck 12: Organization Culture and Change

Question 1

The glass ceiling is not always based on outright gender prejudice.

Answer 1

True

Question 2

Occupational and functional subcultures are formed among people who work together and have roots in the same cultural community,country,or region of the world.

Answer 2

False

Question 3

Workplace spiritualism refers to inclusiveness,pluralism,and respect for diversity in the workplace.

Answer 3

False

Question 4

Ethnic subcultures or national subcultures are formed among persons who share the same skills and work responsibilities.

Question 5

The organizational culture is what you see and hear when walking around an organization as a visitor,a customer,or an employee.

Question 6

The glass ceiling leads to the leaking pipeline problem.

Question 7

Existence of biculturalism in an organization implies discrimination among organizational subcultures.

Question 8

The foundation for ethnocentrism is respect for the full value of human beings.

Question 9

The observable culture is visible and readily apparent at the surface of every organization.

Question 10

Organizational culture can have a big impact on performance through its influence on employees and customers.

Question 11

Enterprising cultures emphasize collaboration and trust according to LeadershipIQ's description of common organizational cultures.

Question 12

Ideally,every manger should act as a change leader.

Question 13

Collaboration is the process of helping new members learn the cultures and values of the organization.

Question 14

A status quo leader is a change leader who is forward-looking,proactive,supportive of new ideas,and open to criticism.

Question 15

Core values are beliefs and values shared by organization members.

Question 16

Organizational culture is usually described from the perspective of two levels-the external level,and the internal level.

Question 17

Socialism is the belief that one's membership group or subculture is superior to all others.

Question 18

In a truly multicultural organization the organizational culture communicates and supports core values that respect and empower the full diversity of its members.

Question 19

The leaking pipeline problem is an invisible barrier to advancement by women and minorities in organizations.

Question 20

Ethnocentrism can creep into organizations and adversely affect the way people relate to one another.

Question 21

Segal's team has successfully completed one of the most important projects of the company.To recognize the long hours and the extra effort that Segal's team had put in,the organization gives them half a day off and organizes a team lunch.This is associated with which of the following organizational cultures?

A)Power culture
B)Core culture
C)Task culture
D)Observable culture
E)Role culture

Question 22

________ is the system of shared beliefs and values that guides behavior in organizations.

A)Organizational culture
B)Organizational tactics
C)Organizational dynamics
D)Organizational motives
E)Organizational workflow

Question 23

________ is the process through which new members learn the culture of an organization.

A)Unfreezing
B)Ethnocentrism
C)Socialization
D)Ethical reasoning
E)Creative visualization

Question 24

Education and communication is one of the positive ways to deal with resistance to change that uses discussions,presentations,and demonstrations to educate people beforehand about a change.

Question 25

Harold has been working at "Nero Corp," a consulting firm,for two days now.He is told by one of his colleagues that instead of being assigned work by their supervisors,the employees are given an option of choosing the assignment they would like to work on.This piece of information gives Harold an insight into the:

A)turnover rate in the organization.
B)level of employee satisfaction in the organization.
C)culture of the organization.
D)degree of collectivism in the organization.
E)profile of his job at the organization.

Question 26

Change is a dynamic and complex process.

Question 27

Transformational change is at the top of the organizational change pyramid.

Question 28

In the context of change leadership,innovation is embraced by status quo managers.

Question 29

Which of the following scenarios is an example of the observable culture of an organization?

A)Prohibiting the use of camera phones in the office premises
B)The requirement that all teams conduct a weekly team meeting
C)The rewarding of a team's achievement by conducting a team outing
D)The emphasis on deadlines
E)The encouragement of innovation

Question 30

The ________ is what one sees and hears when walking around an organization as a visitor,a customer,or an employee.

A)role culture
B)power culture
C)core culture
D)observable culture
E)person culture

Question 31

Planned change has a better chance of success when people are used to doing things the traditional way.

Question 32

The "changing phase" is the first phase in Lewin's model for planned change.

Question 33

It is Will's second month at his new job and he has noticed that people dress casually every Friday.He feels that his co-workers are helpful and his bosses are friendly.He is comforted by the fact that if in doubt he can always ask for help and not be afraid of being shunned and embarrassed.Will has been influenced by which of the following organizational cultures?

A)Observable culture
B)Power culture
C)Core culture
D)Task culture
E)Role culture

Question 34

Which of the following scenarios gives us an insight into the observable culture of "Next Systems," a tech consulting firm?

A)The requirement that all employees wear their ID tags
B)The reward and recognition given to the best employees on a monthly basis
C)The belief that hard work leads to favorable results
D)The priority given to quality
E)The expectation of integrity in all tasks

Question 35

Shepherd,who has made the maximum number of sales done in a day at "Sale Away," a marketing company,is considered the best salesperson at the company.He is portrayed as a hero,and a benchmark that others should reach.This gives an understanding of which of the following organizational cultures of Sale Away?

A)Power culture
B)Core culture
C)Task culture
D)Observable culture
E)Role culture

Question 36

Change leaders are risk-takers.

Question 37

Transformational change is usually led from the bottom.

Question 38

It is important to find a good fit between your personal preferences and the pace and nature of change in the career field and organizations in which you choose to work.To achieve this fit,you have to understand:

A)the behavior of your co-workers.
B)your tolerance for ambiguity.
C)your tolerance for the observable culture of the organization.
D)your tolerance for the core culture of the organization.
E)how to suppress personal preferences and adhere to organizational changes.

Question 39

Lewin's model for planned change depicts change as a non-linear,dynamic process.

Question 40

Bottom-up change tries to tap into ideas and initiative at lower organizational levels and let them percolate upward.

Question 41

Which of the following is based on the principle that people are inwardly enriched by meaningful work and a sense of personal connection with others inside and outside of the organization?

A)Ecological fallacy
B)Acculturation
C)Ethnocentrism
D)Power culture
E)Workplace spirituality

Question 42

In multicultural organizations,informal network integration implies that:

A)diversity does not lead to destructive conflicts between members of majority and minority cultures.
B)a variety of training and task-force activities address the need to eliminate culture-group biases.
C)members of both minority cultures and majority cultures are influential in setting key values and policies.
D)various forms of mentoring and support groups assist in the career development of minority-culture members.
E)minority-culture members are well represented in jobs at all levels and in all functional responsibilities.

Question 43

________ are formed among persons who work together and share similar ages,such as Millennials and Baby Boomers.

A)Organizational sects
B)Generational subcultures
C)Ethnic subcultures
D)Gender subcultures
E)Occupational and functional subcultures

Question 44

The ________ of an organization consists of the main values,or underlying assumptions and beliefs that shape and guide people's behaviors in an organization.

A)power culture
B)core culture
C)task culture
D)observable culture
E)role culture

Question 45

Manson's Inc.,a tech support company,ensures that its employees are not overworked.The employees get half a day off every alternate Friday,when the men go to the local sports bar and the women hold their coffee club meetings.Which of the following subcultures is evident at the multicultural Manson's Inc?

A)Ethnocentric subculture
B)Generational subculture
C)Ethnic subculture
D)Gender subculture
E)Occupational and functional subculture

Question 46

Value-based management:

A)improves the observable culture of an organization.
B)increases an organization's tolerance for ambiguity.
C)communicates and enacts an organization's core beliefs.
D)suppresses the idea of innovation within the organization.
E)emphasizes the rigidity of the organization's regulations.

Question 47

In a multicultural organization,minimum intergroup conflict ensures that:

A)diversity does not lead to destructive conflicts between members of majority and minority cultures.
B)a variety of training and task-force activities address the need to eliminate culture-group biases.
C)various forms of mentoring and support groups assist in the career development of minority-culture members.
D)minority-culture members are well represented in jobs at all levels and in all functional responsibilities.
E)members of both minority cultures and majority cultures are influential in setting key values and policies.

Question 48

________ creates)meaning and shared community among organizational members.

A)Ecological fallacy
B)Workplace spirituality
C)Workplace etiquette
D)Organizational ethics
E)Nepotism

Question 49

A tech company based in Texas sent a core team to their branch in Dublin to solve certain technical issues.The team members from Texas found it difficult to socialize with the rest of the engineers in the Dublin office.They felt discriminated against.This proves the existence of ________ in the organization.

A)polycentric subcultures
B)generational subcultures
C)ethnic or national subcultures
D)gender subcultures
E)occupational and functional subcultures

Question 50

________ are formed among persons who share the same skills and work responsibilities.

A)Cohort subcultures
B)Generational subcultures
C)Ethnic or national subcultures
D)Gender subcultures
E)Occupational and functional subcultures

Question 51

With respect to multicultural organizations,structural integration implies that:

A)diversity does not lead to destructive conflicts between members of majority and minority cultures.
B)a variety of training and task-force activities address the need to eliminate culture-group biases.
C)members of both minority cultures and majority cultures are influential in setting key values and policies.
D)various forms of mentoring and support groups assist in the career development of minority-culture members.
E)minority-culture members are well represented in jobs at all levels and in all functional responsibilities.

Question 52

At the corporate office in Texas,expatriates have been assigned mentors who guide them on new projects.The mentors familiarize the expatriates with American culture and ways of doing business.Which of the characteristics of multiculturalism is evident here?

A)Structural integration
B)Pluralism
C)Informal network integration
D)Absence of prejudice and discrimination
E)Minimum intergroup conflict

Question 53

Which of the following is true about ethnocentrism?

A)It leads to cohort disparity in organizations.
B)It forms among people who work together and share similar ages.
C)It is the belief that one's membership group or subculture is superior to all others.
D)It forms among persons who work together and share the same gender identities.
E)It refers to the belief that women cannot handle senior positions in organizations.

Question 54

Some employees at "Bloom's Inc." have decided to have inter-departmental basketball matches in the organization.There would be four teams: the accounting team,the finance team,the marketing team,and the product delivery team.Senior managers are concerned about this decision as they feel that the emphasis on ________ within their multicultural organization might have adverse effects on the combined workforce.

A)organizational sects
B)generational subcultures
C)ethnic subcultures
D)gender subcultures
E)occupational and functional subcultures

Question 55

Candies Unlimited is famous for its candies with international flavors such as "Tuscan-dy," "Choo-Me-in." The company has experts from across the globe who develop new flavors from their country of origin.This proof of ________ implies that Candies Unlimited is a multicultural organization.

A)structural integration
B)pluralism
C)informal network integration
D)ethnocentrism
E)minimum intergroup conflict

Question 56

Which characteristic of multiculturalism implies that a variety of training and task-force activities address the need to eliminate culture-group biases?

A)Structural integration
B)Pluralism
C)Informal network integration
D)Absence of prejudice and discrimination
E)Minimum intergroup conflict

Question 57

Which characteristic of multiculturalism implies that members of both minority cultures and majority cultures are influential in setting key values and policies?

A)Structural integration
B)Pluralism
C)Informal network integration
D)Absence of prejudice and discrimination
E)Minimum intergroup conflict

Question 58

At Mario's Café,the owner always treats the customer with respect,and if any customer complains about the quality of the coffee or cakes,the owner himself addresses the issue to the customer's satisfaction.This has ensured that Mario's Café has become a very popular coffee shop.This is an example of Mario Café's ________.

A)power culture
B)task culture
C)core culture
D)peripheral culture
E)ceremonial culture

Question 59

In the context of multicultural organizations,________ are groups of people who share similar beliefs and values based on their work or personal characteristics.

A)gender subcultures
B)organizational subcultures
C)core culture groups
D)generational subcultures
E)ethnocentric groups

Question 60

The manager at "Stinson's Inc." noticed that his workforce displayed a very clear distinction between the old timers and the rest of the population.He decided to address this gap between the ________ that could affect the organization's performance.

A)organizational sects
B)generational subcultures
C)ethnic subcultures
D)gender subcultures
E)occupational and functional subcultures

Question 61

Which of the following is an invisible barrier to advancement by women and minorities in organizations?

A)Generational subcultures
B)Ethnocentrism
C)Multiculturalism
D)Glass ceiling
E)Revolving door

Question 62

________ occurs when minority members adopt characteristics of majority cultures in order to succeed.

A)Ethnocentrism
B)Nepotism
C)Discrimination
D)Biculturalism
E)Segregation

Question 63

Barry,the director at Grover Inc.,decides to make some changes in the structure of his organization.He believes that this will improve the performance of the organization.This change is an example of ________.

A)bottom-up change
B)incremental change
C)organic change
D)top-down change
E)frame-bending change

Question 64

TGH,a clothing manufacturer,decides to upgrade its machines and train its workers in order to improve its productivity.These changes are examples of ________.

A)radical change
B)incremental change
C)transformational change
D)top-down change
E)frame-breaking change

Question 65

Michael has been the manager of "Innovate Systems" for two years.He is known to be a risk taker and always waits for the next big project.He is a hard worker and takes initiative to handle critical issues.Michael is a ________.

A)passive manager
B)change leader
C)arm's length manager
D)groupthinker
E)status quo manager

Question 66

With respect to diversity leadership,the "valuing differences" leadership approach to diversity refers to:

A)creating upward mobility for minorities and women.
B)building quality relationships with respect for diversity.
C)achieving full utilization of diverse human resources.
D)adopting characteristics of majority cultures in order to succeed.
E)allowing members to reach their full potential.

Question 67

With respect to diversity leadership,the "managing diversity" leadership approach to diversity refers to:

A)creating upward mobility for minorities and women.
B)building quality relationships with respect for diversity.
C)achieving full utilization of diverse human resources.
D)adopting characteristics of majority cultures in order to succeed.
E)helping people better understand and respect individual differences.

Question 68

In the context of change leadership,________ implies that change initiatives come from all levels in the organization.

A)bottom-up change
B)radical change
C)transformational change
D)top-down change
E)frame-breaking change

Question 69

Which of the following is true of incremental change?

A)It is a radical or frame-breaking change.
B)Its execution results in a major and comprehensive redirection of the organization.
C)It involves evolutions in products,processes,technologies,and work system.
D)It creates fundamental shifts in strategies,culture,structures,and even the underlying sense of purpose or mission.
E)Its intent is to break and remake the system.

Question 70

Andy McCormack from the corporate office in Ireland has been working at the American branch of Inventors Inc.since a month.He has joined American conversation classes to overcome his strong accent.Though he misses Irish food,he prefers to eat out with his American colleagues.This is an example of ________.

A)ethnocentrism
B)socialization
C)discrimination
D)biculturalism
E)diversity

Question 71

With respect to change leadership,which of the following implies initiation of change from senior management?

A)Bottom-up change
B)Incremental change
C)Frame-bending change
D)Top-down change
E)Organic change

Question 72

Rene has noticed that in her organization,only men are promoted to the senior positions.She feels that she is as qualified as her male counterparts,but has been denied any promotion for the past two years.Though she likes her job,she feels unappreciated and decides to quit the organization.This is an example of ________.

A)the leaking pipe problem
B)a power distance culture
C)a generation subculture
D)a gender subculture
E)ethnocentrism

Question 73

Which of the following is the main reason for the failure of top-down change?

A)The inability to include senior staff in the decision making process
B)The inability to apply it to use it to make major and comprehensive redirection of the organization
C)The unfair advantage given to the lower-level employees over the higher-level management
D)Its focus on too much dialogue and participation
E)Poor implementation,if perceived as insensitive to the needs of lower-level personnel

Question 74

Which of the following is true of transformational change?

A)It is usually led from the top.
B)It is a modest,frame-bending change.
C)It does not intend to break and remake the system.
D)It involves gradual and continual change toward the desired result.
E)It involves evolutions in products,processes,technologies,and work systems.

Question 75

A ________ in a multicultural organization takes initiative in trying to alter the behavior of another person or social system.

A)groupthinker
B)change leader
C)biculturalist
D)mediator
E)status quo manager

Question 76

With respect to diversity leadership,the "affirmative action" leadership approach to diversity refers to:

A)creating upward mobility for minorities and women.
B)building quality relationships with respect for diversity.
C)achieving full utilization of diverse human resources.
D)adopting characteristics of majority cultures in order to succeed.
E)helping people better understand and respect individual differences.

Question 77

"NetCo Ltd." needs to handle its new account in the most effective and innovative way to ensure that its new client signs more contracts in the future.The enthusiastic team members of Michael's team come up with a number of innovative suggestions and strategies.However,Michael,fearing uncertainty and the unpredictability of a new process,rejects all the innovative ideas and asks his team to stick to the traditional way of working.Harris depicts the characteristics of a ________.

A)motivator
B)change leader
C)proactive manager
D)democratic manager
E)status quo manager

Question 78

Willis's company is not able to meet targets and this is affecting the company's revenues.Will decides to hold weekly meetings with employees from all levels of the organization to find a solution to the company's problem.He listens to the employees carefully and based on their suggestions,gradually implements certain changes in the organization.This is an example of ________.

A)bottom-up change
B)radical change
C)transformational change
D)top-down change
E)frame-breaking change

Question 79

________ results in a major and comprehensive redirection of the organization.

A)Bottom-up change
B)Incremental change
C)Transformational change
D)Frame-bending change
E)Continuous improvement change

Question 80

________ bends and adjusts existing ways to improve performance.

A)Radical change
B)Incremental change
C)Transformational change
D)Top-down change
E)Frame-breaking change