Deck 2: Working Inside Desktops and Laptops

Question 1

 The motherboard sits on elevated screw holes or spacers to keep it from touching the case.

Answer 1

True

Question 2

 Which statement is true regarding the installation of the motherboard and connecting power?

A) there are typically three screw sets that hold the motherboard to the case
B) you can use an adapter to convert two 6-pin connectors to a PCIe connector
C) the P1 connector is used for PCIe devices
D) a 4-pin power cord supplies supplemental power to the processor

Answer 2

D

Question 3

 What is the second step in opening the case of a working computer?

A) press and hold down the power button for a moment
B) back up important data
C) power down the system and unplug it
D) open the case cover

Answer 3

C

Question 4

 What does a small triangle embedded on a connector signify?

A) use caution when using the connector
B) the wire nearest the triangle is pin 1
C) the pin near the triangle should be matched with a circular pin
D) the connector is optional and need not be attached

Question 5

) Which of the following statements regarding working inside a laptop computer is true?

A) When upgrading a laptop, you should use components that are the same brand as the laptop, or use only recommended components.
B) If an internal component needs replacing, you should always replace the component rather than disable it.
C) Repairing a laptop is always more cost effective than buying a new one.
D) The LCD screen of a laptop is never considered to be a field replaceable unit.

Question 6

 What do you call a connector on a motherboard that consists of pins that stick up from the board?

A) jumper
B) socket
C) pin array
D) header

Question 7

 Immediately after you unplug the computer from the power outlet, you're safe to begin working inside the case.

Question 8

 What are round plastic or metal pegs that separate the motherboard from the bottom of the case known as?

A) header
B) standoff
C) insulator
D) elevator

Question 9

) In what order should you install components into the case after disassembling a computer?

A) power supply, drives, motherboard, cards
B) drives, motherboard, cards, power supply
C) cards, motherboard, power supply, drives
D) motherboard, drives, cards, power supply

Question 10

 Which statement is NOT a good practice when working inside a computer case?

A) be sure to hold expansion cards by the edge connectors
B) remove loose jewelry
C) don't touch a microchip with a magnetized screwdriver
D) don't touch the inside of a computer that is turned on

Question 11

 If a ground strap is unavailable, what should be done to dissipate any ESD before working on a laptop?

A) Touch any part of the laptop
B) Wash your hands
C) Move around prior to touching the device
D) Touch a non-painted metallic surface on the laptop

Question 12

 When disassembling a computer, it's okay to stack circuit boards on top of each other as long as you follow ESD protection rules.

Question 13

 A system always needs the 4-pin auxiliary power connector, and sometimes needs the P1 connector as well.

Question 14

 What type of connector is not typically found on the front panel header?

A) Power SW
B) HDD LED
C) SATA controller
D) Power LED+

Question 15

 What diagnostic software is used by several manufacturers, and can run tests on keyboards, video, speakers, touchpad, optical drives, wireless LANs, motherboard, processor, ports, hard drive, and memory?

A) PC-Fixit
B) DiagNow
C) PC-Doctor
D) WinScan

Question 16

 Which component may be considered a field replaceable unit (FRU)?

A) LCD screen
B) power supply
C) hard drive
D) All of the above

Question 17

 Some boards designed to support multiple PCIe video cards will have additional power connectors on the board to power wattage-hungry cards.

Question 18

 Most manufacturers or retailers of laptops offer a warranty that lasts for at least how long?

A) 1 year
B) 2 years
C) 3 years
D) 90 days

Question 19

 Where should you clip your ESD strap when opening a computer case?

A) power supply
B) computer case
C) electrical outlet
D) the floor

Question 20

 What should be done after reassembling a laptop, but before installing the battery or AC adapter?

A) Press the power button to drain any electricity in the system
B) Attack ESD strap alligator clip to a different grounding source
C) Gently shake the laptop to ensure nothing is loose inside of the case
D) Remove the keyboard so that you can test proper voltage on the motherboard once the battery and/or AC adapter are reconnected.

Question 21

Matching
Match each item with a statement below.
a. Power SW
b. front panel header
c. Power LED +/-
d. HDD LED
e. spacer
f. Reset SW
g. ESD strap
h. ZIF connector
i. service manual
j. expansion slot
 a document from the manufacturer that describes how to disassemble a device

Question 22

 What is the very first step that should be taken when performing work with a computer?

A) You should back up any important data
B) You should ground yourself
C) The components should be removed
D) You should power down the system and unplug it.

Question 23

 When handling motherboards, cards, or drives, which statement is NOT accurate?

A) You should not touch chips on the device
B) You should not hold expansion cards by the edges
C) You should not touch any soldered components on a card
D) You should not touch edge connectors

Question 24

Matching
Match each item with a statement below.
a. Power SW
b. front panel header
c. Power LED +/-
d. HDD LED
e. spacer
f. Reset SW
g. ESD strap
h. ZIF connector
i. service manual
j. expansion slot
 a connector on a motherboard that consists of pins that stick up from the board

Question 25

Matching
Match each item with a statement below.
a. Power SW
b. front panel header
c. Power LED +/-
d. HDD LED
e. spacer
f. Reset SW
g. ESD strap
h. ZIF connector
i. service manual
j. expansion slot
 a type of connector that must be lifted up in order to be disconnected

Question 26

 What two devices in a computer should be considered "black boxes", and should never be opened, due to risks involving charged capacitors?

A) monitor
B) power supply
C) hard drive
D) video card

Question 27

Matching
Match each item with a statement below.
a. Power SW
b. front panel header
c. Power LED +/-
d. HDD LED
e. spacer
f. Reset SW
g. ESD strap
h. ZIF connector
i. service manual
j. expansion slot
 you clip it to the side of the computer case to dissipate any charge between you and the computer

Question 28

Matching
Match each item with a statement below.
a. Power SW
b. front panel header
c. Power LED +/-
d. HDD LED
e. spacer
f. Reset SW
g. ESD strap
h. ZIF connector
i. service manual
j. expansion slot
 controls power to the motherboard, must be connected to power the PC up.

Question 29

 When removing screws while working on a laptop, what should be done with the screws?

A) They should be disposed of
B) They should be left inside the case of the laptop
C) They should be stored or labeled
D) They should be painted to indicate where they go

Question 30

 When is it okay to touch the inside of a computer that is turned on?

A) When disassembling the computer
B) When using a multimeter to measure voltage output
C) When reassembling the computer
D) When a qualified electrician is present

Question 31

 Sometimes a board may have an extra PCIe power connector. This connector comes in what two different pin numbers?

A) 4-pin
B) 6-pin
C) 8-pin
D) 8+1 pin

Question 32

) If the PC-Doctor software is installed on a computer's hard drive, what two different ways can the program be started?

A) Start menu shortcut
B) Command line utility
C) Load proper diagnostic CD
D) Press function key during startup sequence

Question 33

Matching
Match each item with a statement below.
a. Power SW
b. front panel header
c. Power LED +/-
d. HDD LED
e. spacer
f. Reset SW
g. ESD strap
h. ZIF connector
i. service manual
j. expansion slot
 switch used to reboot a computer

Question 34

Matching
Match each item with a statement below.
a. Power SW
b. front panel header
c. Power LED +/-
d. HDD LED
e. spacer
f. Reset SW
g. ESD strap
h. ZIF connector
i. service manual
j. expansion slot
 controls the drive activity light on the front panel that lights up when any SATA or IDE device is in use

Question 35

Matching
Match each item with a statement below.
a. Power SW
b. front panel header
c. Power LED +/-
d. HDD LED
e. spacer
f. Reset SW
g. ESD strap
h. ZIF connector
i. service manual
j. expansion slot
. a connector on the motherboard that allows the insertion of a card

Question 36

 What two laptop manufacturers provide their service manuals online free of charge?

A) HP
B) Sony
C) Lenovo
D) Dell

Question 37

 A system will always require what power connector?

A) 4-pin auxiliary
B) 6-pin PCIe power connector
C) P1 power connector
D) 8-pin PCIe power connector

Question 38

Matching
Match each item with a statement below.
a. Power SW
b. front panel header
c. Power LED +/-
d. HDD LED
e. spacer
f. Reset SW
g. ESD strap
h. ZIF connector
i. service manual
j. expansion slot
 keeps the motherboard from touching the case

Question 39

 What are two resources that may be useful in disassembling a laptop computer?

A) Service manual
B) Part brochures
C) User manual
D) Diagnostic software

Question 40

Matching
Match each item with a statement below.
a. Power SW
b. front panel header
c. Power LED +/-
d. HDD LED
e. spacer
f. Reset SW
g. ESD strap
h. ZIF connector
i. service manual
j. expansion slot
 positive / negative LED that controls the power light and indicates the power is on

Question 41

 What items might be considered field replaceable units in laptop?

Question 42

 What should you do after you unplug the computer to be sure the power supply is completely drained, before you enter a computer case?

Question 43

 What are three tips you should keep in mind before beginning work inside a computer case?

Question 44

 What should be done before a motherboard is removed from a case?

Question 45

 Why are motherboards installed in the case using spacers?

Question 46

 What should be done if you are planning to remove several components from a computer?

Question 47

 What caution should be taken when working on a laptop or device that may be under a warranty?

Question 48

. How does working on and supporting a laptop differ from a desktop?

Question 49

 What is the first step you should perform before working inside the case of a working computer?

Question 50

 List and describe three front panel connectors you will likely see going from the front panel to the motherboard.