Deck 14: Strategic Planning and Organizing Client Care

Question 1

What is the model of management that focuses on access, clinical quality, cost, and service?

A) accountability based
B) primary nursing
C) unit-based quality improvement
D) case management

Answer 1

unit-based quality improvement

Question 2

What is the term used to refer to a council whose purpose is to establish the practice council standards for a work group?

A) shared governance
B) clinical practice council
C) working quality council
D) clinical management council

Answer 2

clinical practice council

Question 3

You have observed a senior nurse planning her client care assignment, taking into account the whole of her responsibilities and her client's needs, not just a series of tasks. Which level of Benner's clinical practice promotion ladder is demonstrated by this behaviour?

A) novice level
B) advanced beginner level
C) competent level
D) proficient level

Answer 3

proficient level

Question 4

Which of these terms refers to a broad statement that reflects the shared vision and values within an organization?

A) statement of organizational goals
B) mission statement
C) statement of organizational philosophy
D) core beliefs statement

Question 5

Which of the following is a domain of the Bassett Quality Compass?

A) process outcomes
B) revenue
C) client satisfaction
D) operational status

Question 6

If the span of control is too narrow in an organization, an organization may become too

A) broad and difficult for one manager to give support to all individuals who work for them in the organization.
B) top heavy with time wasted in unnecessary communication up and down the chain of command.

Question 7

Which council's purpose is to facilitate and integrate the activities of the other councils?

A) education council
B) activities council
C) coordinating council
D) quality council

Question 8

A strategic plan is a plan the organization engages in with the purpose of organizational growth and renewal.

Question 9

A person, group, or organization with a vested interest in a program or project under review is called a/an

A) participatory party.
B) stakeholder.
C) advisory council.
D) advisory committee.

Question 10

What does the concept of shared governance imply?

A) self-control
B) some individuals sharing power
C) vested parties sharing power
D) individual authority

Question 11

What is the term for a statement of beliefs that is based on core values?

A) unit vision
B) philosophy
C) mission
D) goals

Question 12

According to the Hersey and Blanchard model, which style of leadership is most suitable for novice nurses?

A) laissez-faire style
B) telling style
C) shared leadership style
D) selling style

Question 13

What is the term for the management process designed to achieve goals through the allocation of resources?

A) strategic planning
B) implementation
C) governance
D) a corporate plan

Question 14

The strategic plan of an organization identifies the direction for the budget of an organization.

Question 15

Which of the following refers to a framework for determining clinical responsibilities or staff promotions?

A) staff evaluation
B) clinical ladder
C) clinical promotion
D) competency review

Question 16

Which of the following is an important criterion of a unit's vision statement?

A) It is reviewed annually.
B) It is shared verbally with new staff.
C) It is written in the present tense using action words and a broad time frame.
D) It is shared with clients.

Question 17

In which one of the following stages of the Colorado Differentiated Nursing Practice Model is the nurse able to accurately draw on intuitive knowledge?

A) Stage I
B) Stage II
C) Stage III
D) Stage IV

Question 18

In a SWOT analysis, what does the "O" stand for?

A) opposite
B) organization
C) obstacles
D) opportunities

Question 19

Which one of the following does successful leadership in health care require most in the 21st century?

A) organizational structure
B) a mission statement
C) planning for continuous improvement
D) bureaucracy

Question 20

Which of the following is a characteristic of situational leadership?

A) uniformity to every group
B) leaders helping followers to grow
C) adjustment of leadership cognitive ability
D) leadership motivation

Question 21

Define span of control.

Question 22

According to Crouch (n.d.), "Strategic planning is a process by which we can envision the future and develop the necessary procedures and operations to influence and achieve that future."
Reflect on that statement.

Question 23

A nurse who is deciding to work for an organization is aware that an organizational culture can be embedded into any organization, and that this can also influence client care. The nurse knows that there are common underlying assumptions that can also influence organizational culture. Which option represents these underlying assumptions?

A) an organization's mission statement and philosophy
B) an organization's vision and values
C) an organization's mission and goals
D) an organization's beliefs, values, and members

Question 24

The nurse is involved in creating programs for clients newly diagnosed with chronic obstructive pulmonary disease (COPD) in the community in which she lives. The nurse has the support of key stakeholders in the community, but now wants to take her planning to the community. Which option should the nurse use to collect information regarding the possible need for this program in the community?

A) council
B) questionnaires
C) focus groups
D) surveys

Question 25

Which of the following is a characteristic of accountability-based care delivery?

A) process based
B) delegated based
C) group defined
D) evaluation based

Question 26

Whose work is the basis for the Colorado Differentiated Nursing Practice Model?

A) Porter O'Grady
B) K. F. Sellers
C) Benner
D) Dreyfus

Question 27

According to the Canadian Adverse Events Study estimate, how many deaths occur each year as a result of preventable adverse events?

A) 0 to 8,000 deaths
B) 9,000 to 24,000 deaths
C) 25,000 to 40,000 deaths
D) 50,000 to 100,000 deaths

Question 28

Discuss how an organization's mission statement and philosophy relate to one another.

Question 29

Organizations that want to develop high reliability and a culture of safety need to take specific actions to do so. Nurses are aware too that they have a very important role in helping to promote a culture of safety in their organization. Which statements below show the nurses' understanding of their role in assisting to promote a culture of safety in their workplace? (Select all that apply.)

A) "Too many accidents are occurring. It's our manager's fault because she does not staff properly!"
B) "It is important to review incident reports of errors or near misses."
C) "It is important that all employees speak up if unsafe practices are witnessed."
D) "We have decided to create a brochure on safety assessment tips for seniors being discharged into the community."

Question 30

Differentiate between an organization's vision and its values.

Question 31

Which of the following is one of the domains found in the Bassett Quality Compass?

A) process outcomes
B) revenue
C) client satisfaction
D) operational status
Indicate one or more answer choices that best complete the statement or answer the question.

Question 32

In shared governance, whom do the vested parties include?

A) the multidisciplinary team
B) nurse managers
C) nurses practising indirect care
D) finance managers