Deck 4: Process Selection

Question 1

There are three forms of mass customization:

A)Modular production,postponement,and efficient customer response
B)Fast changeover,modular production,and make-to-stock
C)Modular production,postponement,and fast changeover
D)Assemble-to-order,modular production,and value analysis

Answer 1

C

Question 2

A make-to-order operation would be primarily concerned with:

A)Forecasting demand
B)Planning capacity
C)Use of overtime
D)Lead-time

Answer 2

D

Question 3

Mass customization makes use of the concept of:

A)Economies of scale
B)Economies of scope
C)Economies of variety
D)Economies of customization

Answer 3

B

Question 4

The type of processing system that has high product variety and medium capital investment is:

A)Line
B)Continuous production
C)Project
D)Batch
E)Mass production

Question 5

Referring to the product-process matrix,if a company has a few major products with high demand and a jumbled flow (job shop)process,we know the company:

A)Has a company strategy
B)Is on the diagonal of the matrix
C)Is further in its product life cycle than its process life cycle
D)Is further in its process life cycle than its product life cycle

Question 6

An important lesson from the Hayes and Wheelwright product-process matrix is:

A)Give importance to product choice decisions over process choice decisions
B)Give importance to process choice decisions over product choice decisions
C)Give importance to aligning the product choice decisions and process choice decisions
D)Always operate off the diagonal to achieve competitive status

Question 7

Identify the correct statement from the given choices.

A)A batch process is characterized by jumbled flow while an assembly line process is characterized by a regular sequential flow.
B)The project form of operations is characterized by difficult planning and scheduling.
C)Batch production is synonymous with mass production systems.
D)All of the above
E)a and b only

Question 8

Mass customization is defined as follows:

A)Producing whatever the customer wants
B)Making a small variety of products by use of mass production
C)Producing a large variety of products at approximately the same cost as mass production
D)Customizing products using economies of scale

Question 9

An example of a business/industry that uses batch flow and makes to stock is:

A)Oil refining
B)Telephone company
C)Artist paintings
D)Hospital
E)Machine shop

Question 10

The throughput ratio (TR)is defined as the ratio of the total processing time for the job divided by:

A)Total waiting time
B)Utilization
C)Total waiting time plus total processing time
D)100

Question 11

A _____ operation uses a process layout,while a ______ operation uses a product layout.

A)Batch,line
B)Line,batch
C)Job shop,batch
D)Continuous,line
E)Continuous,mass

Question 12

Which of the following is/are among the four factors that appear to influence process selection?

A)Capital requirements
B)Labor
C)Technology
D)a and c only
E)a,b,and c

Question 13

A company makes necklaces with attached letters.Department A manufactures the necklace chains and letters ahead of demand.Department B assembles the necklaces when orders are received.Departments A and B are,respectively:

A)Make-to-stock,make-to-stock
B)Make-to-stock,assemble-to-order
C)Make-to-order,make-to-stock
D)Make-to-order,assemble-to-order

Question 14

A large office that has a typing pool,a copying department,and all the managers in a large suite of offices is an example of:

A)An assembly line process
B)A batch process
C)A project process
D)A continuous process

Question 15

Service level and capacity utilization are performance measures of the _____ process.

A)Make-to-stock
B)Make-to-order
C)Make-to-assembly
D)All of the above
E)None of the above

Question 16

Mass production and continuous flow are other terms used to describe line flows.

Question 17

The type of processing system that is used for complex jobs with a unique or creative set of activities is:

A)Mass production
B)Continuous production
C)Project
D)Batch
E)Intermittent

Question 18

An example of an industry that produces a few major discrete products and uses a product layout is:

A)Commercial printer
B)Heavy equipment
C)Automotive assembly
D)Sugar refinery
E)Cannery

Question 19

The type of processing system that is used for highly standardized products such as liquids is:

A)Mass production
B)Continuous process
C)Project
D)Batch
E)Intermittent

Question 20

Process efficiency is usually highest in what type of process?

A)Assembly line
B)Batch
C)Project
D)Customized

Question 21

A batch operation can be used to make many different types of products.However,each of these products must have the same flow path and must pass through all of the work centers.

Question 22

Mixing a variety of products with different volumes and different levels of standardization leads to a lack of focus.

Question 23

What are the six types of focus?

Question 24

A continuous process requires high labor skills and high pay.

Question 25

Classify the following examples as continuous,line,batch,or project flow processes.Identify the type of Labor (skills,task type,& pay),Capital (investment,inventory,& equipment),Control and Planning (production and inventory control)requirements for these processes.Provide the reason behind your choices.
a.Building an aircraft at Boeing
b.Building Sports Utility Vehicles (SUV)at Toyota Motor Corporation
c.Refining Gasoline in an Oil and Natural Gas Industry
d.Processing Checks at TCF National Bank
e.Consulting services offered by a Consulting Company

Question 26

In an assemble-to-order operation,the order penetration point is after fabrication and before final assembly.

Question 27

Modular production uses a make-to-stock process.

Question 28

Most batch and job shop operations have throughput ratios of 90 to 100%.

Question 29

Can you apply the concepts such as plant-within-a-plant (PWP),Mass Customization,etc.to Service Operations? Discuss.

Question 30

In an assemble-to-order process,the sub-assemblies are made-to-order,while final assembly is made-to-stock.

Question 31

The key performance measure of a make-to-order process is the lead-time.

Question 32

Hayes and Wheelwright argued that it is profitable for firms to operate along the diagonal of the product-process matrix.Justify the reason surrounding their argument.Can you think of situations wherein firms could move away from the diagonal and yet remain profitable?

Question 33

What are the three areas of process selection decisions that affect environmental impact?

Question 34

Batch operations use special-purpose equipment.

Question 35

In a make-to-stock operation,the order penetration point is after fabrication and before final assembly.