Deck 12: The Inclusive Workplace: Level 1: Inclusion Through Diversity Within the Work Organization

Question 1

In addition to actively recruiting members of diverse groups, the most common approach to diversity within work organizations is providing _____________ training and workshops to employees.

A) Leadership
B) Sensitivity
C) Strategic Planning
D) Customer Service

Answer 1

B

Question 2

To let the public know about all of the changes and to recapture some of its lost customer base, Denny's spent several million dollars on _______________.

A) Training for staff on diversity.
B) An ad campaign targeting minority customers.
C) New leadership to oversee the diversity issues.
D) None of the above

Answer 2

B

Question 3

Which was a class action lawsuit that Denny's was involved in?

A) Denny's Inc. v. Flagstar Corporation
B) Ridgeway v. Flagstar Corporation
C) Smith v. Flagstar Corporation
D) None of the above

Answer 3

B

Question 4

What distinguishes an inclusive workplace from an organization that merely implements diversity initiatives?

A) A comprehensive approach to diversity that is part of an overall organizational strategy.
B) The composition of its workforce
C) The number of managers that represent diverse populations
D) Regular trainings for managers on diversity management

Question 5

Jim Adamson, CEO of Denny's, was hired to improve the diversity woes at Denny's. His first task was to:

A) Fire all Denny's current staff
B) Have all the Denny's staff go through a diversity training
C) Create a chief diversity officer position.
D) None of the above

Question 6

The most significant award for Denny's achievements came from:

A) Family digest magazine
B) Latina style magazine
C) Fortune magazine
D) Asian Enterprise magazine

Question 7

What statement is true about a cultural audit?

A) Leads to goals that are tailored to the organization's unique culture.
B) Characterized by an organization's culture that fosters and values cultural differences.
C) Consultants obtain data from surveys and focus groups to identify areas in which employees are different from the dominant groups.
D) All of the above
E) None of the above

Question 8

In 1995, Denny's enacted a _____________________ that was developed to significantly grow the company's diversity supplier base and provide essential links between diverse suppliers and corporate entities.

A) Employee Diversity Initiative
B) Supplier Diversity Initiative
C) Motivational Initiative
D) None of the above

Question 9

The main benefits for organizations in the implementation of the inclusive workplace approach at level I is:

A) Business growth and productivity
B) Cost savings (e.g., lower turnover, less absenteeism)
C) Positive image with employees, customers and financial institutions
D) All of the above

Question 10

What financial services company was headquartered in Bellville, South Africa and developed an employment equity policy as required by the country's 1996 Employment Equity Act?

A) Zurich
B) Sanlam
C) Mazars
D) Sonatrach

Question 11

A survey of diversity initiatives in selected multinational corporations, identified the following principal areas including:

A) Performance and accountability
B) Management leadership
C) Education and training
D) Work-life balance
E) All of the above

Question 12

Denny's was named in multiple lawsuits for:

A) Diversity issues
B) Sexist issues
C) Gender issues
D) All of the above

Question 13

Denny's has become active in philanthropic activities by supporting numerous human and civil rights organizations that include:

A) Running campaigns to promote human and civil rights.
B) Partnering with other group to find scholarships.
C) Implementing initiatives to promote human and civil rights.
D) All of the above
E) None of the above

Question 14

What statement is not true about diversity within the organizations?

A) It utilizes continuous, multi-way communication methods, such as open management-employee meetings and open e-mail communications, to learn of its employees' concerns and expectations.
B) It is based on a pluralistic value frame that relies on mutual respect and equal contributions of different cultural perspectives to the organization's values and norms.
C) It emphasizes the organization's internal relations with its own employees
D) It fosters the perception that all workers need to conform to pre-established organizational values and norms.

Question 15

Numerous lawsuits have been filed against Denny's since the 1993 class action cases. The plaintiffs were:

A) Police officers
B) Students
C) Clergy
D) All of the above

Question 16

The main barrier(s) of implementing the inclusive workplace approach level I, include:

A) Prejudice (biased views)
B) Perception of threat to the job security
C) Discrimination (biased behaviors)
D) All of the above

Question 17

In _____________, corporate diversity trainings are quite popular, with more than one-half of all companies providing diversity training to their employees.

A) Europe
B) Japan
C) The United States
D) South America

Question 18

The effort of Denny's to transform itself into a welcoming place to work has been recognized by many organizations. Denny's has won awards from:

A) Latina Style magazine
B) Family Digest magazine
C) National Association of Female Executives
D) Asian Enterprise Magazine
E) All of the above

Question 19

Denny's had to absorb operational expenses associated with its class action settlement. Under the consent of decree from the settlement, Denny's was required to:

A) Develop and administer a nondiscrimination training program.
B) Retain a civil rights monitor.
C) Test franchise and company-owned restaurants to ensure compliance with the consent decree.
D) All of the above
E) None of the above

Question 20

The main benefits for individuals in the implementation of the inclusive workplace at level I is:

A) Access to advancement and job promotions
B) Improved income and benefits
C) More decision-making power
D) All of the above

Question 21

Organizations that have provided sensitivity training and workshops to their employees have noticed a decreased familiarity and increased bias against members of out-groups.

Question 22

Surveys of diversity initiatives in selected multinational corporations indicate that these companies are planning, implementing, and evaluating a large number and variety of diversity initiatives in the United States only.

Question 23

When it was decided that Sanlam's company's diversity management initiatives were not sufficiently progressing quickly, the decision was made to link managers' performance bonuses to their diversity management performance.

Question 24

How does the Denny's Inc. example relate to the inclusive workplace model level I?

Question 25

Since the changes were made after Denny's legal trouble, no lawsuits have been filed against the company.

Question 26

Denny's has won awards for being a friendly place for women and minorities to eat and work.

Question 27

Denny's was selected for the 2006 and 2007 Black Enterprise 40 Best Companies for Diversity.

Question 28

A survey of U.S federal employees that investigated the relationship between diversity management, job satisfactions and work group performance found that diversity management was not linked to work group performance and job satisfaction.

Question 29

Could Denny's have managed their diversity issues better? Why or why not?

Question 30

Despite the changes made at Denny's, legal trouble still persisted. Describe one of the numerous lawsuits filed against the company since the 1993 class-action cases.