Deck 13: Communication

Question 1

Texting is typically more expensive than other forms of advertising.

Answer 1

False

Question 2

All organizational communication is meant to inform or clarify.

Answer 2

False

Question 3

Webinars, by definition, are a form of one-way communication.

Answer 3

False

Question 4

Effective communication is unavoidable in an organization.

Question 5

An effective organization needs upward communication as much as it needs downward communication.

Question 6

Communicators encode and receivers decode without regard to their prior experiences.

Question 7

E-mail is an effective way of communicating complex messages

Question 8

The amount of personal space that an individual likes to maintain can shift temporarily, depending on the physical surroundings.

Question 9

If noise exists during a communication, complete understanding will not occur.

Question 10

Interpersonal behavior cannot exist without interpersonal communication.

Question 11

Technologies will soon solve all communication problems.

Question 12

Previous experiences can cause different individuals to interpret the same communication in different ways.

Question 13

Noise can be thought of as those factors that distort the intended message.

Question 14

Nonverbal behavior can enhance or contradict the message the communicator is sending.

Question 15

When verbal and nonverbal messages conflict, receivers tend to place more faith in the verbal message.

Question 16

Sending email messages has become more popular than leaving voicemail.

Question 17

A majority of the world's population now speaks and understands English.

Question 18

The common symbols between a communicator and a receiver may be verbal, nonverbal, or both.

Question 19

Voicemail accounts for approximately 90 percent of telephone communication within organizations today.

Question 20

Interpersonal communication can vary from direct orders to casual expressions.

Question 21

In some cases, from a practical standpoint, it is impossible to communicate through formal communication channels.

Question 22

Winking one eye most often signals _______________.

A) disbelief
B) intimacy
C) impatience
D) confusion

Question 23

Communication distortion often occurs because of differing frames of reference.

Question 24

One-way communication processes are those that do not allow _______________ feedback.

A) receiver-to-receiver
B) receiver-to-communicator
C) communicator-to-communicator
D) All of the choices are correct.

Question 25

In addition to happiness, a smile can also indicate:

A) Contempt
B) Fear
C) Resignation
D) All of the choices are correct.

Question 26

When describing the elements of the communications process, the __________is the carrier of the message.

A) medium
B) portal
C) linkage
D) transmission

Question 27

Physical cues such as distance, posture, and gestures indicate the _______________ of the emotion being expressed.

A) type
B) intensity
C) origin
D) All of the choices are correct.

Question 28

Messages are more likely to be misunderstood when they are competing with other messages.

Question 29

Following up means assuming that you have been misunderstood.

Question 30

Encoding translates the communicator's ideas into a systematic set of _______________ that the receiver can understand.

A) symbols
B) words
C) ideas
D) media

Question 31

In every communication situation, value judgments are made by the receiver.

Question 32

In many organizations, downward communication is often_____.

A) incomplete
B) inadequate
C) inaccurate
D) All of the above.

Question 33

Common forms of _______________ communication include job instructions, official memos, policy statements, manuals, and company publications.

A) upward
B) downward
C) horizontal
D) diagonal

Question 34

For the communication process to be completed, the message must be _______________ in terms of relevance to the receiver.

A) received
B) transmitted
C) decoded
D) confirmed

Question 35

Some of the most common _______________ information flows include suggestion boxes, group meetings, and appeal or grievance procedures.

A) upward
B) downward
C) horizontal
D) diagonal

Question 36

_______________ communication provides managers with feedback about current problems and information about day-to-day operations that they need for making decisions.

A) upward
B) downward
C) horizontal
D) diagonal

Question 37

The word "communication" is derived from the Latin word "communis," which means _______________.

A) community
B) communing
C) common
D) talking

Question 38

Employees often go through four stages when high-level decisions are developed and implemented: one of these stages is_______________.

A) congregate
B) escalate
C) make a conclusion
D) respond

Question 39

All of the following are forms of indirect feedback except:

A) Declines in productivity
B) Increased absenteeism
C) Frowning during a face-to-face meeting
D) Conflict between units

Question 40

According to the text, which of the following is the humorous alternative interpretation of "we are aware of it"?

A) Let's spread responsibility for this
B) I'm assuming you're just as confused as I
C) We'll listen to you as long as it doesn't interfere with what we've already decided to do
D) We had hoped the person who started it would have forgotten about it by now

Question 41

_______________ is/are designed to attract employee talent to sustain and grow the organization.

A) Public relations
B) Advertising
C) Promoting the culture and opportunities available
D) Customer/Client/Patient surveys

Question 42

Managers from monochromic cultures tend to do all of the following except:

A) Take time commitments seriously
B) Adhere to plans
C) Handle multiple tasks simultaneously
D) Emphasize promptness

Question 43

Corporate use of instant messaging (IM) is expected to grow rapidly for all of the following reasons except:

A) IM offers real-time communication among geographically dispersed employees
B) IM is an inexpensive alternative to travel
C) Responses are more accurate than verbal communication
D) IM demands the immediate attention of its users

Question 44

Cultural anthropologists Edward T. and Mildred R. Hall theorize that communication can be divided into several culturally determined parts: words, space, time, and _______________.

A) behavior
B) orientation
C) gender
D) gestures

Question 45

A _______________ is a network node (hardware and/or software) set up to prevent traffic from crossing into a private intranet.

A) firewall
B) virus scanner
C) server
D) encryption device

Question 46

_______________ presents products or services in a positive manner, in an effort to attract customers, clients, or patients.

A) Public relations
B) Advertising
C) Promoting
D) Customer/Client/Patient surveys

Question 47

A medium that enables high richness is more likely to result in _______________ between individuals or groups.

A) miscommunication
B) conflict
C) cooperation
D) common understanding

Question 48

A downward glance during a brief encounter in an office can mean _______________.

A) modesty
B) embarrassment
C) a lack of respect
D) Any of the above.

Question 49

When the chairperson of the accounting department communicates with the chairperson of the marketing department about the course offerings in a college, the flow of communication is:

A) Top to bottom
B) Bottom to top
C) Diagonal
D) Horizontal

Question 50

Which of the following statements about texting is false?

A) Texting is less expensive than many other forms of advertising
B) It's easier to send spam because cell phone companies can't block it
C) Texting is the favorite form of communication among young consumers
D) People read the vast majority of their text messages

Question 51

_______________ communication cuts across functions and levels in an organization.

A) Upward
B) Downward
C) Horizontal
D) Diagonal

Question 52

Which of the following is the Italian translation of the American product name "Nova"?

A) Ugly woman
B) Corpse
C) Brings you back from the dead
D) No go

Question 53

The phases of listening include all of the following except:

A) Inception
B) Action
C) Perception
D) Interpretation

Question 54

_______________ communication encourages employee participation and involvement, thereby increasing organizational cohesiveness.

A) upward
B) downward
C) horizontal
D) diagonal

Question 55

Videoconferencing with virtual team members is an example of:

A) Very high richness
B) High richness
C) Low richness
D) Very low richness

Question 56

Electronic meeting software (EMS) allows meeting facilitators to:

A) Poll meeting participants
B) Analyze voting results
C) Create detailed reports
D) All of the choices are correct.

Question 57

The Internet was developed in the 1960s by _______________ as a way to ensure that communications could survive a military attack.

A) the Japanese
B) Harvard University
C) the U.S. Department of Defense
D) NASA

Question 58

The American A-OK hand gesture means _______________ in France.

A) things are fine
B) money
C) zero
D) something obscene

Question 59

About 75 percent of all communication is:

A) Listening
B) Speaking
C) Body language
D) One-way

Question 60

_______________ the values, customs, and perspectives of other cultures is required to facilitate communication.

A) Critiquing
B) Studying
C) Acceptance of
D) Awareness of

Question 61

Following up is less important when a manager has developed an environment of:

A) Trust
B) Cooperation
C) Compliance
D) Fear

Question 62

Which of the following is the best example of very low richness?

A) Emailing the yearly holiday schedule to all employees
B) Leaving voicemail
C) Asking your supervisor for a raise
D) Interviewing for a sale position

Question 63

_______________ is the ability to put oneself in the other person's role and to assume that individual's viewpoints and emotions.

A) Sympathy
B) Transference
C) Empathy
D) All of the choices are correct.

Question 64

Managers striving to become better communicators must first improve their:

A) Messages
B) Methods
C) Media
D) Position in the organization

Question 65

Complex language has been identified as _____________to effective communication.

A) a major barrier
B) a minor hindrance
C) having no relation to
D) beneficial to

Question 66

Although estimates vary, approximately 2.3 billion spam messages are sent in the United States a (n) ________ .

A) hour
B) day
C) month
D) year

Question 67

At least _____ percent of the gossip that travels through the grapevine is said to be true.

A) 15
B)25
C) 50
D) 75

Question 68

Define communication.

Question 69

Why is two-way communication typically preferred over one-way communication?

Question 70

The result of a communication _______________ is that someone is left out of the formal channel of communication who would normally be included.

A) short-circuit
B) mismatch
C) glitch
D) loop-back

Question 71

Name five mediums that organizations use to provide information to members.

Question 72

Filtering of information is likely to occur when employees are communicating information to an _______________ superior.

A) impatient
B) aggressive
C) intimidating
D) All of the choices are correct.

Question 73

The exception principle of management states that _______________.

A) face-to-face communication should be avoided whenever possible
B) all issues should be presented to managers except in cases of dire emergency
C) managers should only be communicated with on matters of exception
D) All of the choices are correct.

Question 74

________ means refraining from doing harm.

A) Following the hypocrite oath
B) Malfeasance
C) Nonmalfeasance
D) Both A and B are correct.

Question 75

What are the basic elements of the communications model?

Question 76

The design of an organization should provide for communication in specific and distinct directions. Which of the following is not one of these directions?

A) Downward
B) Upward
C) Outside
D) Horizontal

Question 77

_______________ refers to the manipulation of information so that the receiver perceives it as positive.

A) Layering
B) Posturing
C) Shading
D) Filtering

Question 78

What is "noise" and when in the communication process does it occur?

Question 79

The level of _______________ that the receiver assigns to the communicator directly affects how the receiver views and reacts to the words, ideas, and actions of the communicator.

A) credibility
B) intensity
C) respect
D) moderation

Question 80

The grapevine transmits information ______.

A) slowly
B) at the same rate as formal means
C) rapidly
D) deliberately