Deck 14: Leading Change and Managing Conflict

Question 1

Nurses on a medical-surgical unit are reluctant to suggest any changes at a staff meeting as to how policies and procedures are implemented on the unit because in the past,the nurse manager has listened but not included any of their suggestions and just places her own ideas to direct change.The nurse manager views this process as being evidence of compromise,but the staff does not feel that this has occurred.What type of conflict are the staff nurses experiencing?

A)Avoiding
B)Competing
C)Compromising
D)Collaborating

Answer 1

Competing

Question 2

A nurse manager is viewed by the nursing staff as exhibiting avoidance behavior relative to any identified conflict on the unit.What type of conflict management strategy is being displayed?

A)Accommodating
B)Competing
C)Avoidance
D)Collaborating

Answer 2

Avoidance

Question 3

In a hospital setting,there appears to be conflict between two nurses,one who works in the emergency department and the other who works in the operating room.What type of conflict could be applied to this situation?

A)Intrapersonal
B)Organizational
C)Interpersonal
D)Intergroup

Answer 3

Interpersonal

Question 4

Which traditional change model would be indicated for a health-care organization that is looking to implement technological changes?

A)Innovation decision process
B)Force-field model
C)Phases of change model
D)Eight-stage model of creating change

Question 5

What element should not be included in nurse leaders' and managers' responses in handling conflict in the clinical care setting?

A)Assessing needs versus wants
B)Reminding staff that every member should be treated with respect
C)Emphasizing the importance of listening
D)Focusing on "we" rather than "I"

Question 6

Which information is represented by the framed question,"how" of change?

A)Participant stakeholders
B)Rationale
C)Timing
D)Technique

Question 7

Which action by a nurse manager would be viewed as a barrier to change in the clinical setting?

A)Instilling confidence in staff by acknowledging competence
B)Limiting communication among members of staff
C)Allowing staff members to apply for another job in the facility
D)Fostering a collaborative approach among staff

Question 8

When considering implementing a traditional change theory in clinical practice,what expectations would be evident? Select all that apply.

A)Expected change would be sequential.
B)No further action is required once the change has been implemented.
C)Stakeholders must be vested in the change process.
D)The change can be applied without additional instruction.
E)In order to integrate the change,each step of the process must be completed.