Deck 9: Management and Leadership in Today’s Organizations

Question 1

The world's largest bank, Deutsche Bank, set as its objective to make its name more recognizable in the United States. The success of its decision to sponsor a PGA golf tournament to accomplish this goal will depend on which of the following management functions?

A) controlling
B) communicating
C) organizing
D) planning

Answer 1

D

Question 2

What is a clear, concise picture of the company's future direction in terms of its values and purpose that is used to guide and inspire?

A) vision statement
B) focus statement
C) mission statement
D) strategic statement

Answer 2

A

Question 3

What are the four primary functions of management?

A) organizing, controlling, accounting, and finance
B) leading, planning, accounting, and finance
C) controlling, planning, accounting, and finance
D) planning, organizing, leading, and controlling

Answer 3

D

Question 4

Which of the following involves the creation of long-range, comprehensive objectives and the development of long-term courses of action?

A) tactical plans
B) supervisory plans
C) operational plans
D) strategic plans

Question 5

What is sing the least possible amount of resources to get work done?

A) efficiency
B) rapid response
C) productivity
D) effectiveness

Question 6

Which of the following is NOT one of the four basic types of planning?

A) strategic
B) tactical
C) functional
D) operational

Question 7

For the four functions of management to be effective, what must the manager have?

A) strong leadership traits
B) good communication skills
C) quick thinking
D) strategic focus

Question 8

Which of the following is a formal document that states an organization's purpose and reason for existing, and describes its basic philosophy?

A) mission statement
B) corporate manifesto
C) vision
D) company proclamation

Question 9

What is the process of deciding what needs to be done to achieve organizational objectives, knowing what is needed to accomplish these objectives, identifying when and how it will be done, and determining by whom it should be done?

A) planning
B) organizing
C) leading
D) controlling

Question 10

Yanjing is a Chinese brewery that decided to open manufacturing plants outside mainland China with the goal of being one of the world's top 10 beer producers in 2010. The development, maintenance, and allocation of resources to achieve its goal required which of the following management functions?

A) organizing
B) controlling
C) planning
D) processing

Question 11

Reader's Digest Association, Inc. has published Reader's Digest magazine for over 80 years, and many believe the publication is dated and can no longer attract many readers. Which of the following plans would be needed to revamp the magazine's content, editorial staff, and readership?

A) operational plans
B) tactical plans
C) supervisory plans
D) strategic plans

Question 12

Which of the following functions of management involves resolving conflicts?

A) organizing
B) leadership
C) controlling
D) planning

Question 13

Which of the following is the process of reaching organizational objectives by coordinating the organization's resources?

A) planning
B) control
C) management
D) organizing

Question 14

Yanjing is a Chinese brewery that decided to open manufacturing plants outside mainland China with the goal of being one of the world's top 10 beer producers in 2010. Which of the following were necessary to determine what resources were needed to achieve this goal?

A) supervisory plans
B) tactical plans
C) strategic plans
D) operational plans

Question 15

Which of the following represents the process of guiding the development, maintenance, and allocation of resources to attain organizational goals?

A) management
B) strategic planning
C) motivation
D) tactical planning

Question 16

In today's globalized marketplace, where the pace of change is rapidly increasing, which of the following is crucial to the managerial process?

A) leadership
B) strategic thinking
C) adaptability
D) direction

Question 17

Which of the following represents an organization's general purpose or reason for existence?

A) tactic
B) concept
C) mission
D) corporate culture

Question 18

To be successful, managers must not only manage tasks, but also be concerned with which of the following?

A) organizational values
B) ethical conduct
C) financial constraints
D) leading people

Question 19

Which of the following types of planning is more broad and long term?

A) contingency
B) tactical
C) strategic
D) operational

Question 20

Which of the following types of planning are more specific and short term?

A) contingency
B) tactical
C) strategic
D) operational

Question 21

Which of the following type of planning is short-range and detailed, based on long-range planning, and focuses on current operations?

A) procedural
B) tactical
C) strategic
D) hands-on

Question 22

Which of the following processes involves arranging the structures and relationships of human and material resources to carry out an organization's plans?

A) communicating
B) planning
C) leadership
D) organizing

Question 23

What is the relatively small group of managers at the head of an organization that establishes overall strategy and long-range goals?

A) functional management
B) supervisory management
C) top management
D) middle management

Question 24

Top management usually performs which of the following tasks?

A) directing workers on the assembly line
B) establishing long-range plans
C) implementing strategic plans
D) carrying out operational plans

Question 25

Two coworkers at Nortel came up with an idea for renting software over the Internet. Nortel's top management liked the idea and set up a special division called Channelware devoted to taking the idea and making a new product. The establishment of a new company and assigning the employees in the division the task of making the idea a reality requires which management function?

A) communicating
B) controlling
C) organizing
D) planning

Question 26

What should the plans and goals of all organizations at the tactical and operational level support?

A) corporate direction
B) vision statement
C) mission statement
D) strategic direction

Question 27

Management needs to be prepared to deal with problems and seize opportunities as they arise. A company often identifies alternative courses of action to be taken if events undercut a strategic or tactical plan. What type of planning is this?

A) procedural
B) contingency
C) technical
D) functional

Question 28

A clothing wholesaler buys most of its inventory from manufacturers in the Caribbean. In the event a hurricane demolishes the manufacturing facility of one of its principal suppliers, what should the company have?

A) functionally oriented planning
B) supply-demand planning
C) hierarchical planning
D) contingency planning

Question 29

Dean Jager is the supervisor of the volunteer staff at an art museum. He creates the work assignments, determines work schedules, and ensures the museum uses all of its volunteer staff efficiently. Which of the following types of planning is indicated by Jager's activities?

A) strategic
B) operational
C) functional
D) hands-on

Question 30

Most companies have three distinguishable levels of management. What are they?

A) functional, middle, and staff
B) supervisory, middle, and top
C) operational, supervisory, and top
D) low, functional, and chief

Question 31

Which of the following is the process of coordinating and allocating a company's resources to carry out its plans?

A) organizing
B) leading
C) planning
D) controlling

Question 32

Which function is the foreman performing when he is assigning people to tasks to achieve corporate objectives?

A) controlling
B) organizing
C) planning
D) communicating

Question 33

What is the process of creating specific standards, methods, policies, and procedures that are used in specific functional areas of the organization and helps guide and control the implementation of tactical plans?

A) strategic planning
B) tactical planning
C) functional planning
D) operational planning

Question 34

At Burger King, the restaurant manager must coordinate tasks, positions, and work units with order takers, food preparers, and cleanup people. Which of the following functions is illustrated by these activities?

A) planning
B) communicating
C) controlling
D) organizing

Question 35

Which of the following provides the structure of people, positions, departments, and activities within which the company objectives can be accomplished?

A) planning
B) leadership
C) communicating
D) organizing

Question 36

After the French voiced their negative opinions about the United States' involvement in Iraq, many Americans chose to stop buying French products. This buying stoppage affected not only companies located in France, but also many companies located in the United States with U.S. employees. These companies, including Michelin and Bic, could have used which type of planning to deal with the ill feelings that Americans had toward France and anything French?

A) hierarchical planning
B) supply-demand planning
C) functionally oriented planning
D) contingency planning

Question 37

What is the lowest level of management, which usually has the most people to manage?

A) operational management
B) supervisory management
C) strategic management
D) middle management

Question 38

Middle managers usually perform which of the following activities?

A) setting overall goals and objectives
B) carrying out plans and policies of top management
C) managing the employees on the assembly line
D) acting as representatives to other companies

Question 39

"The Booth Western Art Museum will educate, entertain, and inspire a diverse audience by creating a place where people feel welcome, find meaning and value, and delight in exploring the uniqueness of Western art and culture." This quotation is which of the following?

A) mission statement
B) company proclamation
C) corporate manifesto
D) contingency goal statement

Question 40

The world's largest bank, Deutsche Bank, set as its objective to make its brand name as recognizable in the United States as FedEx and Visa are now. Which of the following types of planning would be required for the implementation of this long-range plan?

A) functional
B) procedural
C) tactical
D) supervisory

Question 41

When your boss gives you a raise, which type of power is he or she using?

A) referent
B) reward
C) controlling
D) legitimate

Question 42

Lee Iacocca was the dominant figure at Chrysler for many years because of his personal qualities and his charisma. He had a unique leadership style. Iacocca's influence reflected which type of power?

A) coordinating
B) legitimate
C) controlled
D) referent

Question 43

Among managers there are three distinctive leadership styles. What are they?

A) autocratic, participative, and free rein
B) autocratic, open door, and democratic
C) committee, open door, and closed door
D) competitive, autocratic, and group centred

Question 44

Jack Welch, former CEO of General Electric, was known by his employees as "Bloody Jack" because of the downsizing and restructuring he insisted the company do. Knowing this nickname, which type of power can you assume that Welch used to accomplish his goals for GE?

A) coordinating
B) conceptual
C) controlled
D) coercive

Question 45

Which of the following processes involves guiding and motivating others toward the achievement of organizational goals?

A) communications
B) influence
C) power
D) leadership

Question 46

Aaron Levitch is a plant foreman for a generator manufacturer. He spends his day carrying out operational plans for the ongoing daily activities of the plant. What type of manager is he?

A) supervisory manager
B) functional manager
C) coordination manager
D) middle manager

Question 47

Maeve Lupin was asked to attend a recent corporate board meeting in which the attendees discussed having all of the corporation's computerized data management done by a company in India. Being a computer specialist, she exerted considerable influence over the decision to outsource, illustrating which of the following?

A) expert power
B) legitimate power
C) controlling power
D) referent power

Question 48

Resa Patel gave her subordinate, Craig Milan, a substantial bonus for closing a $10 million sale. Patel was using which type of power?

A) reward
B) legitimate
C) influential
D) referent

Question 49

Stuart McFarland is sales manager for a hotel. His job entails leading, motivating, and communicating with employees. What is his main management activity?

A) leadership
B) organizing
C) planning
D) controlling

Question 50

Which of the following is NOT one of the five key types of power?

A) expert power
B) coercive power
C) referent power
D) financial power

Question 51

What does leadership include?

A) measuring performance against standards
B) departmentalizing work segments
C) monitoring goals
D) guiding others to achieve specific goals

Question 52

Dean Jager is in charge of the volunteer staff at the Booth Western Art Museum. He makes the work assignments, determines work schedules, and ensures the museum uses all of its volunteer staff efficiently. What type of manager is he?

A) top manager
B) coordination manager
C) functional manager
D) supervisory manager

Question 53

When your boss threatens to fire you, which type of power is he or she using?

A) referent
B) coercive
C) reward
D) legitimate

Question 54

What is the ability to influence others to behave in a particular way?

A) controlling
B) leadership
C) power
D) management

Question 55

Which of the following managers are concerned with implementing the plans and policies of top managers and supervising lower-level managers?

A) functional
B) supervisory
C) coordinating
D) middle

Question 56

Two coworkers at Oracle came up with an idea for renting software over the Internet. Oracle's top management liked the idea and set up a special division called Channelware devoted to taking the idea and making a new product. The ability of the Nortel top management to create this new division and assign employees to it is a result of their having which of the following?

A) conceptual power
B) legitimate power
C) coercive power
D) referent power

Question 57

When your company hires a consultant to change things at the organization, which type of power does the consultant have?

A) referent
B) coercive
C) legitimate
D) expert

Question 58

Supervisor Astra Johanson demoted one subordinate and fired two others for misuse of the company's communications system. What type of power was she using?

A) referent
B) coercive
C) controlling
D) influential

Question 59

What is one of the five key types of power?

A) connection power
B) financial power
C) referent power
D) influential power

Question 60

Plant manager Kiley Wu receives the master budget from divisional headquarters and breaks it down for the three shift managers. She coordinates with other plant managers and manages lower-level managers. What type of manager is she?

A) a supervisory manager
B) a functional manager
C) a coordination manager
D) a middle manager

Question 61

As a retired CEO from a large corporation, Mike Lindsey makes all major decisions in his small construction company. The information and decision making goes in one direction, and he asks for no input from his employees. Which of the following leadership styles is demonstrated by Lindsey's activities?

A) consultative
B) autocratic
C) one directional
D) closed door

Question 62

At IBM, the MDX group is at a crossroad about how to market a new software package. Judy Ramsby, the head of the group, has told the group of managers that "it is up to the group. As long as they don't violate company policy, the decisions are up to them." Which of the following leadership styles is Judy Ramsby practising?

A) free rein
B) open door
C) open alternative
D) autocratic

Question 63

Allyson Mae Tyler owns a company that makes organic cosmetics. She usually consults with her subordinates on important decisions, such as the addition of a new product or the discontinuation of an old one. She listens to their suggestions and lets them help make the decision. Which of the following describes her leadership style?

A) autocratic
B) multidimensional
C) participative
D) reactive

Question 64

Which type of leader allows very little input from subordinates?

A) participative
B) autocratic
C) closed door
D) free rein

Question 65

Which of the following statements best describes empowering employees?

A) In order for empowerment to work, managers have to create an environment limiting high levels of employee participation.
B) Empowering employees limits their commitment to the organization.
C) With empowerment, managers share minimal information and responsibility with employees at all levels in the organization.
D) Empowerment gives employees a feeling of ownership in the company.

Question 66

Which type of leader encourages discussion about issues and then require that all parties involved agree to the final decision?

A) participative
B) consultative
C) consensual
D) free rein

Question 67

Which of the following statements best describes empowering employees?

A) Empowerment gives employees responsibility for organizational outcomes.
B) Empowering employees does not require the sharing of any company information.
C) In order for empowerment to work, managers have to create an environment conducive to high levels of management autocracy.
D) Empowering employees gives employees a decreased feeling of competency.

Question 68

Which two leadership styles use empowerment?

A) autocratic and free rein
B) autocratic and laissez-faire
C) autocratic and participative
D) laissez faire and participative

Question 69

Luca Villanova has a major decision to make about how to increase attendance for the professional soccer team he owns. He wants to call his players and coaches together, generate alternatives, and come up with a solution by mutual agreement and vote. What is his style of leadership?

A) democratic
B) autocratic
C) semi-autocratic
D) consultative

Question 70

Gillette decided to plant a tiny computer chip in its products' packages to attempt to revolutionize how its inventory was managed. Which of the following management functions would be used to achieve its goal of greater efficiency?

A) controlling
B) staffing
C) organizing
D) planning

Question 71

IRL company has been around for a long time and has many employees that are very mature, whereas JKC company is a high-tech start-up with lots of new graduates who like to go out together after work. The differences between these two companies are in which of the following?

A) strategic direction
B) corporate policy
C) corporate culture
D) company hiring policies

Question 72

Asan Linhoud has a major decision to make regarding whether to create a new sales territory or simply add customers to existing territories. He asks for suggestions from his sales reps but will make his own decision. Which of the following leadership styles is Linhoud exhibiting?

A) consultative
B) participative
C) open door
D) group centred

Question 73

Which of the following concepts means giving employees increased autonomy and discretion to make decisions as well as control over the resources needed to make those decisions?

A) laissez-faire
B) empowerment
C) indoctrination
D) responsibility

Question 74

Which of the following statements best describes corporate culture?

A) Corporate culture changes quickly as the economy changes.
B) Corporate culture is tangible.
C) Corporate culture has very little impact on a company's success.
D) Corporate culture is based on the accumulated history of the organization.

Question 75

What are the three types of leaders?

A) consensual leaders, democratic leaders, and consultative leaders
B) consensual leaders, autocratic leaders, and participative leaders
C) semi-autocratic leaders, autocratic leaders, and empowering leaders
D) empathetic leaders, empowering leaders, and laissez-faire leaders

Question 76

Dewayne Gibbons of Burger King decided to introduce a new sliced chicken sandwich without consulting any of his subordinates or the franchisees. Managers who use this style of decision making exhibit which style of leadership?

A) closed door
B) consultative
C) autocratic
D) laissez-faire

Question 77

Which of the following is the set of attitudes, values, and standards that distinguishes one organization from another?

A) strategic policy
B) corporate policy
C) corporate culture
D) the mission statement

Question 78

Which of the following is the process of ensuring that the organization's objectives are being met and of correcting deviations from the plan?

A) staffing
B) leadership
C) controlling
D) planning

Question 79

If a customer at a store brings a purchase to checkout, and the item is not priced, the clerk at the register can ask the customer what the price is. If the price is $25 or less, the clerk does not have to do a price check. The clerk has been given the authority to trust the customer to have quoted the correct price. Which of the following is illustrated by this sort of discretionary power?

A) responsibility
B) laissez-faire
C) empowerment
D) indoctrination

Question 80

Luca Villanova has a major decision to make about how to increase attendance for the professional soccer team he owns. He wants to call his players and coaches together, generate alternatives, and come up with a solution by mutual agreement and vote. Villanova is an example of which style of participative leader?

A) laissez-faire
B) consensual
C) open door
D) democratic