Deck 9: Promoting Fairness and Trust

Question 1

In Change Competency: When the Zappos senior leadership team met with Amazon officials to discuss a potential buy-out, the talks were required by law to be made public.

Answer 1

False

Question 2

In Learning from Experience: One notable result of the 2016 Verizon Wireless strike was the first union contract for retail store workers in somein two stores on the East Coast cities, which opened up the possibility of increased ____ opportunities in other parts of the country.

A) unionization
B) dispersion
C) compensation
D) layoff

Answer 2

A

Question 3

If a person is high in pPropensity to trust, this means that he/she ispeople are cautious about having trusting othersin something and must learn more in order to establish trust.

Answer 3

False

Question 4

In Communications Competency: JetBlue experienced an operational meltdown during the Valentine's Day ice storm in 2007 that hit New York's JFK airport.

Question 5

Trust dispersion is the extent to which team members differ in their level of trust for one another.

Question 6

Following the purchase of Zappos by Amazon, it was "business as usual" for employees at Zappos and the company experienced few transition bumps.

Question 7

Distributive justice is based on perceptions of fair pay, rewards, and promotions.

Question 8

There are four main reasons why it is difficult to promote fairness in the workplace. Which of these is NOT one of those reasons?

A) Employees discuss instances of fair and unfair treatment with each other.
B) Offering fair treatment can sometimes be personally challenging for managers.
C) There are several ways in which employees can feel they are being treated fairly or unfairly.
D) Most managers don't feel it is their job to be fair.

Question 9

In Change Competency: When Wet Seal decided to close nearly two-thirds of its stores in 2015, it gave fair notice to employees and provided severance paya compensation package.

Question 10

The field of research that focuses on fairness in the workplace is called _____ justice.

A) compensation
B) production
C) organizational
D) behavioral

Question 11

In Ethics Competency: Rick Holley, CEO of Plum Creek, returned the stock units he was given as a bonus. because Hhe didn't feel right accepting them since the company was experiencing a dramatic downturn.

Question 12

It is easy to promote fairness in the workplace because the essence of fairness is the same for everyone.

Question 13

When a company executive responds to a question with the phrase "no comment," it is an example of a denial.

Question 14

In Learning from Experience: Jazmin Sypher, a solutions specialist at a Verizon Wireless store, joined in the company-wide strike in 2016 because while her job had become more difficult, her compensation was not adjusted.

Question 15

A leader can signal integrity to his or her employees by being informed, knowledgeable, and well prepared.

Question 16

_____ justice refers to perceptions of the fairness of decision-making procedures used to determine outcomes.

A) Distributive
B) Interpersonal
C) Informational
D) Procedural

Question 17

Repairing trust can be difficult.

Question 18

Team monitoring is the extent to which team members devote their resources, such as energy and time, to executing the team's tasks.

Question 19

Employees at Kendrick's company have decided to go on strike because the company announced it will be cutting health insurance benefits. The reduction of these benefits is affecting employee perceptions of which form of justice? at the end of the year and putting new requirements on employee pensions. What form of justice are these employees basing their decision on?

A) procedural
B) informational
C) distributive
D) interpersonal

Question 20

An employee who says that his or her company is just as concerned with the well-being of employees as it is productivity clearly perceivesis saying that the company to beis demonstrating perceived benevolentce.

Question 21

One way employers can promote _____ justice is by letting employees know the steps taken in making decisions and that they can provide input into decisions being made at the company.

A) procedural
B) informational
C) interpersonal
D) distributive

Question 22

Adverse reactions to perceived unfairness by disgruntled employees toward their employer are known as organizational _____ behaviors.

A) retaliation
B) reparation
C) refutation
D) recommendation

Question 23

Marisol misses at least one day of work each week and typically arrives 30 minutes later than everyone else in her department. She is exhibiting

A) organizational retaliation behaviors.
B) counterproductive work behaviors.
C) trust.
D) perceived ability.

Question 24

When employees have a positive perception of justice in their company, one positive outcome is

A) turnover.
B) counterproductive work behavior.
C) employee protest.
D) organizational commitment.

Question 25

_____ is the psychological state comprising the intention to accept vulnerability based on positive expectations of the intentions or behaviors of another.

A) Denial
B) Perception
C) Belief
D) Trust

Question 26

Trustors who exhibit a _____ propensity to trust will trust others much more readily.

A) rhetorical
B) high
C) negative
D) low

Question 27

The belief that a trustee possesses the interpersonal and technical skills necessary to do a job is called perceived ______.

A) ability.
B) placement.
C) integrity.
D) benevolence.

Question 28

Jonah has trustfaith in the CEO of his company because he believes she has good values and makes ethical decisions. This demonstrates the notionidea of perceived ______.

A) integrity.
B) ability.
C) placement.
D) benevolence.

Question 29

Which of the following accurately describes propensity to trust?

A) Trust is enhanced by nature not nurture.
B) Trust must be earned.
C) Some people can simply not be trusted.
D) Some people are simply more trusting than others.

Question 30

Keenan and his coworkers are trying to establish a union because the company rarely provides them with updates on changes to health-care benefits, disability waivers, or pensions. As a result, workersthey are upset that management doesn't keep them "in the loop." The union they want to establish is a response to _____ justice.

A) interpersonal
B) procedural
C) informational
D) distributive

Question 31

Gina believes that Micah has the technical skills to design the company's website and should be hired for the job. Gina is basing her decision on Micah's perceived _____.

A) benevolence.
B) ability.
C) integrity.
D) placement.

Question 32

Millie is willing to risk discontinuing the product that Jessa has advised dropping from the company's line because she knows Jessa would never recommend anything unless she had thoroughly researched and studied the situation. The fact that Millie is willing to take this risk demonstrates the notion of _____.Millie is demonstrating the idea of

A) justice.
B) value.
C) trust.
D) integrity.

Question 33

All of the following outcomes are likely when higher levels of trust are present EXCEPT: Trust enables leaders to gain two positive outcomes from employees. (1) employees who have confidence in their leader's character are more likely to take risks and (2)

A) employees are more likely to take risks.be reactive instead of proactive.
B) employees are moreless likely to share information.take unknown risks.
C) employees are more likely to exhibit higher performance. hope for economic gains in return for cooperation.
D) employees are more likely to exhibit counterproductive work behaviors.want to reciprocate the care and concern the leader has demonstrated.

Question 34

In Change Competency: Immediately after the papers were signed, Tony Hsieh of Zappos sent an e-mail to his employees telling them that Zappos was now officially part of Amazon. He addressed possible concerns, assured them the leadership team would remain intact, and their jobs would be secure. How did employees react to this message?

A) Many employees left Zappos because they felt taken advantage of.
B) Employees were angry at Hsieh.
C) It was basically "business as usual" at Zappos.
D) Employees formed a union to fight the purchase.

Question 35

The _____ is the target of the trust.

A) trustant
B) trustior
C) trustee
D) trustor

Question 36

WhenPerceived _____ is demonstrated by an employer who is concerned with the well-being of employees and not just the company's financial prowess, employees are likely to perceive this employee as having high _____..

A) placement
B) integrity
C) benevolence
D) ability

Question 37

In Ethics Competency: Why did Plum Creek CEO Rick Holley decide to return the bonus of stock he received from the company?

A) He did not feel comfortable keeping the stock when the company was in financial trouble.
B) He accepted a job at a competitor and didn't feel right keeping the stock.
C) He asked for cash in place of the stock.
D) He wanted to prove to employees he was worth more than the stock he received.

Question 38

In Change Competency: What happened to the CFO of Wet Seal just before the closing of nearly two-thirds of its retail stores?

A) The CFO returned his most recent bonus because the company was struggling.
B) The CFO had received a rather large raise.
C) The CFO agreed to leave the company.
D) The CFO told employees of impending lay-offs and store closings.

Question 39

As the CEO, Lynn feels it is her duty to make regular visits to the company's retail locations and interact with the employees while expressing her appreciation for what they do each day for the company. Lynn is demonstrating _____ justice.

A) interpersonal
B) procedural
C) distributive
D) informational

Question 40

Brianna became angry when she learned that the company plans to lay-off half of the customer service department next month. Now she is often rude when talking to customers on the phone because she doesn't want to help a company that's not helping her. Brianna is exhibiting

A) organizational citizenshipcounterproductive work behaviors.
B) informational justice.
C) organizational retaliation behaviors.
D) perceived ability.

Question 41

Perceived _____ is the perception that the trustee regrets his or her actions, is committed to reforming personal shortcomings and has resolved to act differently in the future.

A) repentance
B) ability
C) benevolence
D) integrity

Question 42

Team _____ refers to the extent to which team members devote their resources, such as energy and time, to executing the team's tasks.

A) effort
B) denial
C) monitoring
D) benevolence

Question 43

Reticence is often used with the idea that others will withhold judgment but when there is no information provided, trustors are likely to assume that the trustee is

A) benevolent.
B) remorseful.
C) innocent.
D) guilty.

Question 44

CEO Charlotte Murphy told the stockholders that she would forgo her personal salary for the next 12 months to demonstrateprove to them that she truly regretted hiring personal friends as contractors for the construction project. Which type of substantive response is this?

A) monitoring system
B) denial
C) penance
D) reparations

Question 45

Trust ____ includes those activities in which a trustee seeks to restore the willingness of the trustor to be vulnerable in the future.

A) repair
B) cohesion
C) benevolence
D) variation

Question 46

One way a leader can demonstrate benevolence toward employees is to

A) be prepared for any situation that arises by always being informed.
B) make a decision that increases company profits.
C) coach employees to reach the best decision.
D) spend time with employees and mentor them.

Question 47

A(n) _____ is an assertion designed to convey positive intentions about future actions.

A) promise
B) excuse
C) denial
D) apology

Question 48

_____ refers to the degree to which team members must rely on one another in order to complete their jobs.

A) Skill differentiation
B) Trust dispersion
C) Team effort
D) Task interdependence

Question 49

Ilan was giving a(n) _____ when he said, "I accept full responsibility for the mechanical error that has occurred and will work diligently to correct this error. I am truly sorry this has occurred."

A) excuse
B) apology
C) denial
D) promise

Question 50

The architects at Kenneth's company work closely together when designing office buildings. They each focus on different areas within the building and coordinate their designs for the final presentation. This is an example of _____.

A) task interdependence.
B) perceived benevolence.
C) team monitoring.
D) team effort.

Question 51

Rather than apologize for the shipping error, Randal claimed the correct product had been shipped out on Monday and the customer was wrong. What type of verbal response is Randal using to respond to this trust violation?

A) reticence
B) penance
C) denial
D) apology

Question 52

Which type of verbal response occurs when the accused party explains that he or she cannot or will not confirm or disconfirm the truth of an allegation?

A) denial
B) excuse
C) promise
D) reticence

Question 53

Kendra trusts that the other two members of her teamgroup will complete their part of the project by Wednesday so they can provide her with the data she needs to finish her part by Friday. The trust she has in her coworkers is an example of ____ trust.

A) interteam
B) benevolent
C) intrateam
D) remorseful

Question 54

In Communication Competency: How did the board of directors at JetBlue respond following the sincere apology delivered by CEO David Neeleman for the disastrous response the airline had during an ice storm that hit New York?

A) The board promoted Neeleman to executive director.
B) The board was disappointed that Neeleman apologized in this manner.
C) The board forced Neeleman to step down from his role as CEO.
D) The board asked Neeleman to take over two other failing airlines.

Question 55

Beth is a member of the parts acquisition team at her company and knows how important it is for her team'sthe purchase orders to get entered into the system before Monday so she comes into work on Saturday morning and finishes the job. Beth is demonstrating _____.

A) team monitoring.
B) intrateam trust.
C) skill differentiation.
D) team effort.

Question 56

A(n) _____ is a self-serving explanation that tries to minimize personal responsibility for a situation.

A) denial
B) reticence
C) apology
D) excuse

Question 57

The automobile manufacturer agreed to give each person who had purchased the 2016 car model a $250 check to account for the hardships they endured as they waited for airbag replacements. This is an example of a(n)

A) penance.
B) reparation.
C) monitoring system.
D) excuse.

Question 58

As the CFO exited the courtroom, news reporters asked him why he had stolen the money from the company. He responded "no comment" and moved quickly through the crowd. Which type of verbal response did he use?

A) denial
B) reticence
C) promise
D) excuse

Question 59

Jaxon observednoticed that Katie was consistently shipping twice the quantity the customer had ordered. He discussed the situation with her and discovered her computer system had a default that accidently doubled the purchase orders. Jaxon was using team ____ when he noticed this situation.

A) integrity
B) monitoring
C) value
D) effort

Question 60

A(n) _____ is a set of policies or procedures that a company puts in place to ensure future trustworthy behavior on the part of the trustee.

A) reticence
B) penance
C) reparation
D) monitoring system

Question 61

Compare and contrast the five types of verbal responses that can be used when repairing trust. Explain the conditions under which each responsewhich type of verbal response you think is most appropriate or and most inappropriate to use and why.

Question 62

Describe the process of team monitoring and team effort and explain how they benefit the team overall.

Question 63

Skill _____ is the degree to which teams consist of members with specialized knowledge or skills.

A) reticence
B) interdependence
C) utilitydispersion
D) differentiation

Question 64

Describe three types of substantive responses to use as trust repair. Give examples of each.

Question 65

Explain the difference between task interdependence and skill differentiation. Provide examples of each.

Question 66

Discuss ways leaders can enhance perceptions of ability, benevolence, and integrity. Then, create two scenarios in which one scenario demonstrates a negative perception of these characteristics and the other scenario demonstrates a positive perception of them.

Question 67

Explain the difference between organizational retaliation behaviors and counterproductive work behaviors. Give examples of each.

Question 68

Outline the four reasons it is difficult to promote fairness at work.

Question 69

Outline some guidelines leaders should follow when trying to manage and repair trust.

Question 70

Lars told the village board that in order to complete the building project, they would have to hire mechanical engineers, electrical engineers, and plumbing specialists. The specialized knowledge these groups have demonstrates the idea of

A) trust dispersion.
B) skill differentiation.
C) task interdependence.
D) team benevolence.

Question 71

Compare and contrast the four forms of justice. Provide examples of each.

Question 72

The quality control team at Metal Works Manufacturing Inc. is comprised of five members. Of these five, Stanley and Brian trust all of their fellow team members a great deal and readily rely on them. Susan trusts Stanley but none of the other four team members. Sharon and Howard, on the other hand, do not trust Stanley. Sharon and Howard only trust Susan and Brian. This team is displaying a high level of _____.Noelle told her manager that she didn't trust Gregory to get his report in on time so she planned to do it herself. Noelle is displaying a low level of

A) skill differentiation.
B) task interdependence.
C) intrateam trust dispersion.
D) perceived repentance.

Question 73

When a leader uses monitoring behaviors, he or she should make sure to frame them as

A) competitive.
B) collaborative.
C) punitive.
D) degrading.

Question 74

The extent to which team members differ in their level of trust for one another is called _____ trust dispersion.

A) intrateam
B) dependent
C) independent
D) interteam

Question 75

Define the three dimensions of trustworthiness. Provide examples of each.