Deck 7: Workplace Stress and Aggression

Question 1

One way an individual can manage stress is by planning ahead and practicing good time management.

Answer 1

True

Question 2

The one thing all forms of stress have in common is that the individual views them as representing a demand that the person will have to work harder at in order to accomplish.

Answer 2

False

Question 3

Kylie is so nervous about meeting with her boss that she can feel her heart racing. What is she experiencing?

A) cognitive dissonance
B) self-actualization
C) social bias
D) fight-or-flight response

Answer 3

D

Question 4

The impact of severe stress levels has an effect on three main areas: physiological, emotional, and social.

Question 5

In Learning from Experience: Charlene Jeter was a vice president of marketing at SunTrust MidAtlantic until she was laid off in the last recession. As she has interviewed for a new job, she has found that employers today are looking for specialists rather than generalists.

Question 6

The Type A personality is seen in a person who is extremely competitive and even feels guilty when not working while on vacation.

Question 7

In Diversity Competency: While Darwin Realty & Development Corporation put many measures in place, ultimately they were not able to help Cindy Bischof, a victim of intimate partner violence.

Question 8

Feelings of anxiety and/or physical tension that occurs when a person experiences demands they feel they can't cope with is called

A) stress.
B) power.
C) socialization.
D) ambiguity.

Question 9

In Learning from Experience: Thomas Dodson says that _____ has been the key since he was laid off from his job at an architecture firm and started his own consulting firm.

A) access to online resources
B) finding a mentor in his line of work
C) the support of his wife
D) cutting back on the essential

Question 10

Role ambiguity refers to the adverse effects of working conditions where strong stressors are perceived as unavoidable and relief is seen as unavailable.

Question 11

The four primary factors that affect how an individual experiences stress are the person's perception of the situation, the person's past experiences, the absence or presence of social support, and

A) the presence of others during the situation.
B) individual differences in reacting to stress.
C) the levels of future stresses.
D) appropriate social norms for reacting to stress.

Question 12

Derek, a psychiatrist, is using depersonalization when he asks his assistant when the next "head case" is coming in.

Question 13

According to the social discounting bias, individuals think that taking revenge is more important than preserving relationships.

Question 14

When is it appropriate to use the fight-or-flight response at work?

A) This response is appropriate when you are the aggressor.
B) This response is appropriate for one-on-one situations only.
C) This response usually isn't appropriate.
D) This response is appropriate in group situations.

Question 15

In Change Competency: The Ortho-Clinical Diagnostics company instituted a wellness program in which participating employees receive a $500 annual health benefit savings.

Question 16

In Communication Competency: Bill is referring to a civil exchange in his office when he talks about a member of the management team who e-mails snide comments to employees right before he leaves the office for the day.

Question 17

The fight-or-flight response refers to the biochemical reactions and bodily changes that occur when reacting to an environmental stressor.

Question 18

Role overload occurs when an employee disseminates some of their work to coworkers in order to escape a daunting assignment.

Question 19

The tensions, anxieties, and conflicts that stem from issues such as a death, the birth of a baby, and divorce are called life stressors.

Question 20

In Self Competency: Known by many as "Sully," Chesley B. Sullenberger III safely landed US Airways Flight 1549 even though he had little knowledge of how a cockpit crew might respond in a crisis.

Question 21

Which of these employees is revealing an emotional effect caused by stress?

A) Tomas can't concentrate on his project because he is so nervous about what his boss will say.
B) Jenna's stomach has been upset ever since she learned the company plans to lay off 15% of the employees.
C) Micah called in sick for three days in a row after her poor performance review.
D) Jeb starts to sweat profusely whenever he has to speak at the management meeting.

Question 22

When his manager told Marcus that his sales territory was being reduced to two states from four, Marcus thought he had done something wrong and was worried about his future at the company. In reality, his territory was reduced because the company didn't want to pay the taxes charged by those states. What is influencing Marcus's stress?

A) perception of the situation
B) social support
C) past experiences
D) individual differences

Question 23

Lisa is feeling stressed at work because her manager tells her to create a monthly report but then his supervisor e-mails her and requests that the report be done weekly. Lisa is experiencing

A) role conflict.
B) role overload.
C) role reversal.
D) role accommodation.

Question 24

In Communication Competency: Richard revealed that his two bosses rarely converse with workers and only invite half of the employees to the holiday office party. What type of stress is Richard experiencing?

A) role ambiguity
B) workplace incivility
C) role reversal
D) life stressors

Question 25

Rudeness, lack of regard for fellow employees, and violation of workplace norms are all components of

A) role ambiguity.
B) workplace incivility.
C) life stressors.
D) role conflict.

Question 26

Depersonalization refers to the treatment of people as

A) equals.
B) superior beings.
C) objects.
D) family.

Question 27

The relationship between stress and performance is best exemplified with a(n)

A) arch-shape.
B) straight line.
C) circle.
D) pyramid-shape.

Question 28

Micromanaging occurs when

A) a manager provides an employee with the tools to get the job done.
B) employees share work to meet a deadline.
C) a supervisor constantly second-guesses an employee's work.
D) there is too much work for a single employee to handle.

Question 29

Michaela's manager yelled at her during the weekly meeting because she forgot to update her marketing report. After the meeting, she wished her coworkers would stop asking her about it because she is embarrassed and feels anxious. What is influencing Michael's stress level?

A) social support
B) individual differences
C) perceptions
D) past experiences

Question 30

A survey revealed that _____ were typically the instigators of workplace incivility.

A) expatriates
B) employees
C) front-line workers
D) managers

Question 31

Sun-Jun often puts in long work hours over the weekend but feels like he is never recognized for his work and is beginning to lose interest in his job. Sun-Jun exhibits symptoms of

A) role ambiguity.
B) job burnout.
C) life stressors.
D) depersonalization.

Question 32

Stephen has worked in the warehouse for 12 years and up to this month has never had an accident. In the past week, Stephen's mother was diagnosed with cancer and he is spending every night at the hospital. He experienced his first accident on the job yesterday. This demonstrates a(n) ____ effect of severe stress.

A) social
B) emotional
C) behavioral
D) physiological

Question 33

Barb knew the report she handed her manager wasn't sufficient but she hadn't slept much the night before because her six-month old daughter had been awake all night with a fever. What type of conflict is Barb experiencing?

A) role overload
B) role ambiguity
C) life stressors
D) workplace incivility

Question 34

When Bryan arrived at the meeting, he asked Cynthia if she had made copies of the report. She said, "I thought you were bringing the copies." Bryan and Cynthia are both experiencing

A) role conflict.
B) role cycles.
C) role ambiguity.
D) role reversal.

Question 35

An employee experiences _____ when faced with so many projects; they know they won't be able to complete them thoroughly or on time.

A) role conflict
B) role accommodation
C) role ambiguity
D) role overload

Question 36

Corinne noticed that the manager of her department never includes her on important e-mails and is often dismissive of her ideas in meetings. What is Corinne experiencing at her job?

A) workplace incivility
B) role conflict
C) self actualization
D) role ambiguity

Question 37

Post-traumatic stress disorder is a _____ disorder brought on by traumatic experiences.

A) physiological
B) biological
C) psychological
D) behavioral

Question 38

Increased blood pressure and breathing difficulties are two examples of ____ effects of severe stress.

A) emotional
B) behavioral
C) physiological
D) social

Question 39

Role _____ occurs when an employee is uncertain about his or her assigned job duties and responsibilities.

A) reversal
B) ambiguity
C) overload
D) conflict

Question 40

Trisha is excited for her company to move into the new office building, but Rita wishes they would just stay where they are because she doesn't like change. What common influence on stress does this demonstrate?

A) past experiences
B) perception of the situation
C) individual differences
D) social support

Question 41

Workplace _____ includes behaviors that are intended to have the effect of harming a person within or directly related to the organization.

A) ambiguity
B) aggression
C) wellness
D) burnout

Question 42

While many of his coworkers started compiling their resumes when they heard the company was being bought-out, James looked at it as an exciting opportunity to learn new ways to conduct business. What trait is James demonstrating?

A) complacency
B) valor
C) rigidity
D) hardiness

Question 43

Which self-serving bias reflects the assumption that interactions with others are contests to establish dominance versus submissiveness?

A) hostile attribution bias
B) retribution bias
C) potency bias
D) derogation of target bias

Question 44

Lynn didn't trust him when her coworker told her she had done a good job on the project. She was sure he had a hidden agenda to get her fired. Which self-serving bias does this exemplify?

A) potency bias
B) social discounting bias
C) retribution bias
D) hostile attribution bias

Question 45

A person with a ______ locus of control will take quick, effective action when coping with a sudden emergency.

A) high internal
B) high external
C) low internal
D) low external

Question 46

Ken isn't bothered by change and is seen as the most easygoing guy in the department. He has a ____ personality.

A) Type C
B) Type Z
C) Type B
D) Type A

Question 47

In Change Competency: The employees at Ortho-Clinical Diagnostics have an on-site fitness center and can participate in community-based health runs and walks. This is an example of a

A) wellness program.
B) burnout factor.
C) role ambiguity.
D) sabbatical.

Question 48

What is the first step in stress management?

A) assign blame
B) remove yourself from the stressors
C) prepare for conflict
D) recognize the stressors

Question 49

Stress _____ encompasses the actions and initiatives that reduce stress by helping an individual understand the stress response, recognize stressors, and use coping techniques to minimize the impacts of stress.

A) incivility
B) management
C) hardiness
D) ambiguity

Question 50

Anna likes to have several projects going on at once and gets frustrated when a coworker fails to complete his or her part of a project and prevents her from completing a task. Anna is best described as a ____ personality.

A) Type B
B) hardy
C) Type A
D) contagious

Question 51

Conrad is taking five minutes to relax as a way to de-stress from his day. During this process, he should remember to maintain a(n) _____ attitude toward any thoughts that surface.

A) focused
B) aggressive
C) passive
D) vigilant

Question 52

An individual with a ____ personality demonstrates a sense of commitment, considers difficult situations as an opportunity, and feels control over his or her own life.

A) preoccupied
B) hardy
C) negligent
D) complacent

Question 53

Stress is at its greatest when jobs are high in stress and also low in

A) controllability.
B) constancy.
C) dynamism.
D) complacency.

Question 54

The greatest probability for job burnout occurs in people who have high levels of

A) autonomy.
B) social support.
C) leadership.
D) interpersonal contact.

Question 55

In Self Competency: David Love, a friend of "Sully," said that Sully would describe the events of Flight 1549 in January 2009 by saying

A) "I am a hero."
B) "My dedication to professionalism saved us all."
C) "My team functioned flawlessly."
D) "The passengers responded well to my command."

Question 56

No one likes working with Matthew because rather than stop and listen to a problem, he gives a rapid-fire reply and dismisses the person who interrupted him. Matthew would be described as a(n) ____ personality.

A) hardy
B) extreme Type B
C) cautious
D) extreme Type A

Question 57

Which of these suggestions can an individual employee use to manage stress?

A) view difficulties as opportunities to learn
B) participate more and assist other employees
C) implement a job redesign
D) change the physical work environment

Question 58

Which of these characteristics describes a Type B personality?

A) patient
B) multitasker
C) preoccupied
D) competitive

Question 59

A _____ program is a health management initiative that incorporates disease prevention, medical care, self-care, and health promotion.

A) fitness
B) behavioral
C) wellness
D) lifestyle

Question 60

Beth's company puts on time management workshops for all new employees to help them control the overwhelming feelings of a new job. What type of stress management is this company using?

A) sabbatical
B) job redesign
C) improving physical work environment
D) modifying behaviors

Question 61

List some things a leader can do to minimize stress in the workplace.

Question 62

Explain three self-serving biases that are used to explain why some employees engage in workplace aggression.

Question 63

_____ occurs when a group of coworkers, subordinates, or superiors gang up to force someone out of the workplace by using rumors, intimidation, or isolation tactics.

A) Hostile attribution
B) Lobbying
C) Mobbing
D) Burnout

Question 64

Identify and explain the three main areas in which severe stress can impact in an individual.

Question 65

In the HARM model of aggression, the letter "R" stands for

A) rage.
B) revenge.
C) response.
D) reconsider.

Question 66

Compare and contrast Type A and Type B personalities. Provide examples.

Question 67

Describe the indicators of job burnout.

Question 68

Name and characterize some work-related stressors.

Question 69

Discuss the four primary factors that influence the stress experience.

Question 70

In Diversity Competency: Cindy Bischof lost her life as a result of

A) quid pro quo.
B) intimate partner violence.
C) hostile environment sexual harassment.
D) mobbing.

Question 71

Parul experienced ____ when two of her coworkers asked her if she had a tan or her skin was always that dark.

A) quid pro quo
B) role ambiguity
C) burnout
D) harassment

Question 72

List some things individuals can do to manage their stress at work.

Question 73

Explain what it means to have a hardy personality and identify the benefit it provides in the workplace.

Question 74

According to the _____ bias, people believe that social customs reflect free will and the opportunity to satisfy their own needs.

A) social discounting
B) retribution
C) derogation of target
D) hostile attribution

Question 75

Explain the two forms of sexual harassment and provide an example of each. Provide the five basic tenets every harassment policy should include.