Deck 17: Applying Social Psychology to the Workplace

Question 1

Janae is doing an interview with a series of prospective employees. She asks each candidate the same questions in the same order and rates their answers on a predetermined rating scale. Janae is conducting a(n) ____ interview.

A) affective
B) normative
C) structured
D) unstructured

Answer 1

C

Question 2

"Can-do" is to ____ as "will-do" is to ____.

A) ability; motivation
B) motivation; ability
C) mentoring; leadership
D) leadership; mentoring

Answer 2

A

Question 3

Sally dislikes her job and feels little obligation to her employer to stick with her position. However, the pay and benefits are excellent, so she has decided to stick with the job because it would be impossible to replace that income and benefits in the present job market. Sally has high ____ commitment.

A) affective
B) normative
C) continuance
D) can-do

Answer 3

C

Question 4

Kat tells her daughters that whomever does the most work will earn the biggest allowance that week. At the end of the week, her younger daughter has done far more work than her older daughter. Consequently, the younger daughter gets twice the payment as her older sister. "That's not fair! I was saving up for some earrings." complains the older sister. Which sort of "fairness" is the older sister upset about?

A) procedural justice
B) distributive justice
C) legal issues
D) age discrimination

Question 5

Self-managing teams tend to ____.

A) have better outcomes than leader-led teams in productivity, work quality, and employee quality of life
B) have better outcomes than leader-led teams in employee quality of life, but not in productivity or work quality
C) have better outcomes than leader-led teams in employee quality of life and work quality, but not productivity
D) have worse outcomes than leader-led teams in productivity, work quality, and employee quality of life

Question 6

The process by which members become absorbed into the culture of the organization is ____.

A) organizational climate
B) organizational culture
C) organizational socialization
D) workforce planning

Question 7

If you discriminate against an individual in a protected class in a hiring decision, you must be sure that the reason for your discrimination is based upon a(n) ____.

A) performance review
B) OCB
C) quid pro quo
D) BFOQ

Question 8

When should an employee be given a copy of the performance appraisal form that will be used in performance reviews?

A) first day of the job
B) three months into the job
C) six months into the job
D) one year into the job

Question 9

Which of the following personality characteristics is NOT associated with successful leaders?

A) high self-confidence
B) high intelligence
C) high integrity
D) high narcissism

Question 10

You are taking a test for a job application as a brick layer. The test requires you to answer questions about science fiction literature. This test lacks ____.

A) reliability
B) validity
C) leadership
D) job analysis

Question 11

The identification of critical elements to do a job is accomplished through ____.

A) job analysis
B) workforce planning
C) performance review
D) organizational climate

Question 12

The process used by managers to determine their needs with regard to human resources, including retaining talented as well as removing poor performers, is called ____.

A) job analysis
B) recruitment
C) performance review
D) workforce planning

Question 13

Which company was rated the best company to work for (based on employee input) by Fortune in 2012, and why?

A) Facebook, because of the popularity of the application for users worldwide
B) Amazon, because of the financial stability of the company and potential for future growth
C) Apple, because of the extreme competitiveness in the workplace, which fosters employee pride
D) Google, because of the attitudes of the executives towards their employees in terms of benefits and culture

Question 14

If you need to know about the tasks, knowledge, skills, work activities, wages, and employment outlook for a number of different jobs, what online resource would be most helpful?

A) SIOP
B) O*NET
C) WorkForce
D) About

Question 15

If an employee compares how much effort he puts in at work and feels undercompensated for that effort, he may reduce his effort in the future, according to ____.

A) job satisfaction theory
B) equity theory
C) transformational leadership theory
D) ONET theory

Question 16

Mia has pictures of half-naked men all over her cubicle, and she is constantly making lewd jokes about sex and men as sex objects. Mia is engaged in ____.

A) affective commitment
B) quid pro quo harassment
C) hostile work environment harassment
D) leadership

Question 17

Organizational culture is ____ than organizational climate.

A) more stable
B) less stable
C) more important to managers
D) less important to managers

Question 18

The process organizations use to identify potential employees for a job is ____.

A) job analysis
B) organizational socialization
C) recruitment
D) performance review

Question 19

The degree to which group members like each other, feel pride in being part of the group, and are committed to their group goals is known as ____.

A) group homogeneity
B) group cohesiveness
C) organizational citizenship behavior
D) job satisfaction

Question 20

Which kind of mentoring will produce the best outcome?

A) Assigning mentors to people on a required formal rotation when they start a designated role.
B) Ensure that roles and rules are differentiated and established ahead of time.
C) Assign mentors with a time cap on sessions to maintain productivity.
D) Encourage veteran employees to mentor new employees, but do not formally assign mentor roles.

Question 21

Women who work longer hours tend to eat ____ snacks than men who work the same number of hours.

A) more high fat and high sugar
B) more high fat but fewer high sugar
C) more high sugar but fewer high fat
D) less high fat and high sugar

Question 22

Phil comes to work late, routinely misses meetings, and always uses the office copier for personal business. Phil is engaged in ____.

A) work withdrawal
B) affective commitment
C) quid pro quo harassment
D) mentoring