Business Communication 8th Edition by Dana Loewy,Mary Ellen Guffey

Exercise 2

Assume you have started a new job in which you respond to customers by using boilerplate (previously constructed) paragraphs. Some of them contain clichés such as pursuant to your request or in accordance with your wishes. Other paragraphs are wordy and violate the principle of using concise and clear writing that you have learned. What should you do?