Introduction to Psychology 10th Edition by Rod Plotnik,Haig Kouyoumdjian

Exercise 34

When the id, ego, and superego are in conflict, an unpleasant state of uneasiness, apprehension, and heightened physiological arousal may occur; this is known as (a) _____. The Freudian processes that operate at unconscious levels to help the ego reduce anxiety through self-deception are called (b) _____; they can be helpful or harmful, depending on how much we rely on them.