Managing Supply Chain and Operations 1st Edition by Thomas Foster ,Scott Sampson,Cynthia Wallin,Scott Webb

Exercise 5

Together with a student group, visit a business or organization that provides a service. Identify a process or process segment in the business or organization that can be analyzed using a PCN diagram. Identify the process level, the process entities, and the beginning and ending steps of the process segment. Be sure to identify the points where the customer receives benefits and the provider incurs costs. Finally, comment on how moving and rearranging steps across and between process regions might affect the value proposition by increasing customer benefits, decreasing provider costs, or both.