Managing Supply Chain and Operations 1st Edition by Thomas Foster ,Scott Sampson,Cynthia Wallin,Scott Webb

Exercise 7

Identify an organization, company, or business that provides a service. Use a process chain network (PCN) diagram to evaluate the interactions between service providers and customers for the organization. Be sure to identify the process domain region, The direct interaction region, the surrogate interaction region, and the independent processing region of the service design. If applicable, recommend improvements to the service delivery system that you evaluated.