Managing Supply Chain and Operations 1st Edition by Thomas Foster ,Scott Sampson,Cynthia Wallin,Scott Webb

Exercise 22

A company can easily expand its service operation by adding more servers to its process. If each server is able to process 10 customers per hour and customers arrive at the company at the rate of 25 per hour, how many servers should be employed to achieve the standard that no customer should have to wait more than 30 seconds to be served. What is the average utilization of the servers for the number of servers required to meet this service goal?