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Managing Supply Chain and Operations 1st Edition by Thomas Foster ,Scott Sampson,Cynthia Wallin,Scott Webb
Edition 1ISBN: 9780134110219Managing Supply Chain and Operations 1st Edition by Thomas Foster ,Scott Sampson,Cynthia Wallin,Scott Webb
Edition 1ISBN: 9780134110219 Exercise 5
A small coffee shop administered a net promoter score survey to 17 customers. Here are the results of the survey: 
Compute the NPS for the coffee shop.
Compute the NPS for the coffee shop.
Explanation
Verified
Verified
Net promoter score (NPS):
Net promoter ...
Managing Supply Chain and Operations 1st Edition by Thomas Foster ,Scott Sampson,Cynthia Wallin,Scott Webb
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