Managing Supply Chain and Operations 1st Edition by Thomas Foster ,Scott Sampson,Cynthia Wallin,Scott Webb

Exercise 31

In this chapter, we discussed benchmarking and ISO 9000. They are very different approaches to driving improvement in a firm. With a team, reflect on these approaches and try to determine under which conditions you might choose one approach over the other. Consider the following questions to gel started:
Which approach is better for an early-stage startup business?