Managing Supply Chain and Operations 1st Edition by Thomas Foster ,Scott Sampson,Cynthia Wallin,Scott Webb

Exercise 7

In this chapter, we discussed benchmarking and ISO 9000. They are very different approaches to driving improvement in a firm. With a team, reflect on these approaches and try to determine under which conditions you might choose one approach over the other. Consider the following questions to gel started:
Which approach is better for a more mature company?