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Managing Supply Chain and Operations 1st Edition by Thomas Foster ,Scott Sampson,Cynthia Wallin,Scott Webb
Edition 1ISBN: 9780134110219Managing Supply Chain and Operations 1st Edition by Thomas Foster ,Scott Sampson,Cynthia Wallin,Scott Webb
Edition 1ISBN: 9780134110219 Exercise 4
You notice that Deming's point 10 mentions eliminating slogans such as "Zero Defect." However, Crosby's ninth step is to hold a "Zero Defects Day." These points are in disagreement. Who is correct? Why?
Explanation
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Mr. D's "zero defect":
The tenth point ...
Managing Supply Chain and Operations 1st Edition by Thomas Foster ,Scott Sampson,Cynthia Wallin,Scott Webb
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