Essentials of Business Communication 8th Edition by Mary Ellen Guffey

Exercise 34

Your Task. Read the following real Twitter messages and write a 140-character microblog reply to each. Be selective in what you include. Your instructor may show you the actual responses that the company wrote.
@JamesR. sent a message to the delivery service UPS complaining, "Holy XXX. It's after 6 pm and UPS still hasn't delivered my pkg yet." Prepare a response based on the following information: UPS makes every effort to deliver all packages promptly. For packages destined for offices, we must deliver by 3 p.m. However, for packages going to residences, our goal is to deliver by 7 p.m. But we can't always make it, so our drivers can sometimes run later. We're sorry about the wait.