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Essentials of Business Communication 8th Edition by Mary Ellen Guffey
Edition 8ISBN: 978-0324588002Essentials of Business Communication 8th Edition by Mary Ellen Guffey
Edition 8ISBN: 978-0324588002 Exercise 36
Procedure E-Mail: New Process for Reporting Equipment Repairs
The following is a manager's first draft of an e-mail describing a new process for reporting equipment repairs. The message is addressed to one employee, but it will also be sent to others.
Your Task. Analyze the message. List its weaknesses and then outline an appropriate writing plan. If your instructor directs, revise the message. A copy of this message is provided at www.meguffey.com if you want to revise it online.
To: Faith Benoit
From: Mia Murillo
Subject: Repairs
Cc:
Bcc:
We have recently instituted a new procedure for all equipment repairs. Effective immediately, we are no longer using the "Equipment Repair Form" that we formerly used. We want to move everyone to an online database system. These new procedures will help us repair your equipment faster and keep track of it better. You will find the new procedure at http://www.BigWebDesk.net. That's where you log in. You should indicate the kind of repair you need. It may be for AudioVisual, Mac, PC, or Printer. Then you should begin the process of data entry for your specific problem by selecting Create New Ticket. The new ticket should be printed and attached securely to the equipment. Should you have questions or trouble, just call Sylvia at Extension 255. You can also write to her at Sylvia.Freeman@stcc.edu. The warehouse truck driver will pick up and deliver your equipment as we have always done in the past.
1. List at least five weaknesses of this e-mail message.
2. Outline a writing plan for this message.
Subject line:
Opening:
Body:
Closing:
The following is a manager's first draft of an e-mail describing a new process for reporting equipment repairs. The message is addressed to one employee, but it will also be sent to others.
Your Task. Analyze the message. List its weaknesses and then outline an appropriate writing plan. If your instructor directs, revise the message. A copy of this message is provided at www.meguffey.com if you want to revise it online.
To: Faith Benoit
From: Mia Murillo
Subject: Repairs
Cc:
Bcc:
We have recently instituted a new procedure for all equipment repairs. Effective immediately, we are no longer using the "Equipment Repair Form" that we formerly used. We want to move everyone to an online database system. These new procedures will help us repair your equipment faster and keep track of it better. You will find the new procedure at http://www.BigWebDesk.net. That's where you log in. You should indicate the kind of repair you need. It may be for AudioVisual, Mac, PC, or Printer. Then you should begin the process of data entry for your specific problem by selecting Create New Ticket. The new ticket should be printed and attached securely to the equipment. Should you have questions or trouble, just call Sylvia at Extension 255. You can also write to her at Sylvia.Freeman@stcc.edu. The warehouse truck driver will pick up and deliver your equipment as we have always done in the past.
1. List at least five weaknesses of this e-mail message.
2. Outline a writing plan for this message.
Subject line:
Opening:
Body:
Closing:
Explanation
Verified
Verified
Date: March 4, 200x
To: Trevor Kurtz, CE...
Essentials of Business Communication 8th Edition by Mary Ellen Guffey
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