Essentials of Business Communication 8th Edition by Mary Ellen Guffey

Exercise 17

Procedure E-Mail or Memo: Instant Messaging in Your Office
A few members of your team are using instant messaging, but others are clueless. As assistant team director, you have been asked by your team leader, Jamila Tucker, to prepare a list of procedures for team members to follow in setting up an instant messaging service for their computers and mobile devices. She wants all team members lo be able to exchange messages quickly.
Your Task. Prepare a set of procedures for signing up, installing, and using an instant messaging program. This procedure e-mail will go to team members. Use the Web to find information. You may choose any 1M service. Outline the system requirements and the steps necessary to send an instant message so that even the slowest team members will understand what to do. Address the e-mail to Team Members/excraft.com. Be sure to end with an action request, a deadline, and a reason.