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Essentials of Business Communication 8th Edition by Mary Ellen Guffey
Edition 8ISBN: 978-0324588002Essentials of Business Communication 8th Edition by Mary Ellen Guffey
Edition 8ISBN: 978-0324588002 Exercise 20
Adjustment Letter: Sagging Canvas Needs Restretching
When a company received an expensive office painting with sags in the canvas, it complained. The seller, Manhattan Galleries, responded with the following adjustment letter. How can it be improved?
Your Task. Analyze the message. List its weaknesses and then outline an appropriate writing plan. If your instructor directs, revise the message. A copy of this message is provided at www.meguffey.com for revision online.
Current date
Ms. Sharon Nickels
2459 Drew Street
Clearwater, FL 33765
Dear Ms. Nickels:
Your letter has been referred to me for reply. You claim that the painting recently sent by Manhattan Galleries arrived with sags in the canvas and that you are unwilling to hang it in your company's executive offices.
I have examined your complaint carefully, and, frankly, I find it difficult to believe because we are so careful about shipping, but if whet you say is true, I suspect that the shipper may be the source of your problem. We give explicit instructions to our shippers that large paintings must be shipped standing up, not lying down. We also wrap every painting in two layers of convoluted foam and one layer of Pert-Pack foam, which we think should be sufficient to withstand any bumps and scrapes that negligent shipping may cause. We will certainly look into this.
Although it is against our policy, we will in this instance allow you to take this painting to a local framing shop for restretching. We are proud that we can offer line works of original art at incredibly low prices, and you can be sure that we do not send out sagging canvases,
Sincerely,
1. List at least five weaknesses of this adjustment letter.
When a company received an expensive office painting with sags in the canvas, it complained. The seller, Manhattan Galleries, responded with the following adjustment letter. How can it be improved?
Your Task. Analyze the message. List its weaknesses and then outline an appropriate writing plan. If your instructor directs, revise the message. A copy of this message is provided at www.meguffey.com for revision online.
Current date
Ms. Sharon Nickels
2459 Drew Street
Clearwater, FL 33765
Dear Ms. Nickels:
Your letter has been referred to me for reply. You claim that the painting recently sent by Manhattan Galleries arrived with sags in the canvas and that you are unwilling to hang it in your company's executive offices.
I have examined your complaint carefully, and, frankly, I find it difficult to believe because we are so careful about shipping, but if whet you say is true, I suspect that the shipper may be the source of your problem. We give explicit instructions to our shippers that large paintings must be shipped standing up, not lying down. We also wrap every painting in two layers of convoluted foam and one layer of Pert-Pack foam, which we think should be sufficient to withstand any bumps and scrapes that negligent shipping may cause. We will certainly look into this.
Although it is against our policy, we will in this instance allow you to take this painting to a local framing shop for restretching. We are proud that we can offer line works of original art at incredibly low prices, and you can be sure that we do not send out sagging canvases,
Sincerely,
1. List at least five weaknesses of this adjustment letter.
Explanation
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Adjustment letters are those letters whi...
Essentials of Business Communication 8th Edition by Mary Ellen Guffey
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