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Essentials of Business Communication 8th Edition by Mary Ellen Guffey
Edition 8ISBN: 978-0324588002Essentials of Business Communication 8th Edition by Mary Ellen Guffey
Edition 8ISBN: 978-0324588002 Exercise 50
Direct Openings
Your Task. Revise the following openings so that they are more direct. Add information if necessary.
Your message of June 18 has been given to me to answer. We regret that you were inconvenienced by receiving an incorrect invoice. We have used NetPost to transmit Visa invoices for eight years, and this is the first time that invoices were sent to the wrong recipients. We take what happened very seriously, and we are changing our procedures to avoid similar errors in the future. We can assure you that the revised invoice you will receive in two days is now correct. You may use your account again.
Your Task. Revise the following openings so that they are more direct. Add information if necessary.
Your message of June 18 has been given to me to answer. We regret that you were inconvenienced by receiving an incorrect invoice. We have used NetPost to transmit Visa invoices for eight years, and this is the first time that invoices were sent to the wrong recipients. We take what happened very seriously, and we are changing our procedures to avoid similar errors in the future. We can assure you that the revised invoice you will receive in two days is now correct. You may use your account again.
Explanation
Verified
Verified
The response to claim letter should not ...
Essentials of Business Communication 8th Edition by Mary Ellen Guffey
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Character 255
