Essentials of Business Communication 8th Edition by Mary Ellen Guffey

Exercise 4

Closing Paragraph
Your Task. The following concluding paragraph to a claim letter response suffers from faults in strategy, tone, and emphasis. Revise and improve.
Although we do not feel that we are to blame for the delay in delivery of the hardwood floors about which you complained, we are willing to give you a 10 percent discount on the total cost of this shipment. This should offset your pain caused by the delay of lo weeks due to the container cargo disruption of all imported goods from China. Your hardwood floors won't arrive for one more week, and once again, we apologize for the delay. Thank you for your business.