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Essentials of Business Communication 8th Edition by Mary Ellen Guffey
Edition 8ISBN: 978-0324588002Essentials of Business Communication 8th Edition by Mary Ellen Guffey
Edition 8ISBN: 978-0324588002 Exercise 18
Request Refusal: Diving Gear Warranty Rejection
The following letter refuses a consumer request for warranty service of a scuba diving computer used to monitor diving and decompression time.
Your Task. Analyze the message. List its weaknesses and then outline an appropriate writing plan. If your instructor directs, revise the message. A copy of this message is provided at www.meguftey.com for revision online.
Current date
Ms. Monica Soto
430 Bayou Vista Boulevard
Galveston, TX 77551
Dear Ms. Soto:
It is impossible for us to calibrate your Scuba Max XL diving computer, as requested in your letter which I have before me.
You acknowledge that you have used the product successfully off the Barrier Reefs in Australia and that you like its compact size and easy-to-read digits telling you exactly how much air time remains. Unfortunately, your letter does not include an important piece of information. We do not know whether you purchased this product from one of our authorized dealers. You can call 1-800-439-4509 to find out.
Our most popular products are the Scuba Max, Aqua Lung, and Atomic Aquatics. They come with 24-month warranties. However, we have a policy that states very clearly that these products must be sold through authorized dealers. This is the only way we can be sure that customers receive proper presale and postsale assistance. If our products are sold through authorized dealers, we can restrict their use to trained and certified divers.
We regret that we cannot approve your request to calibrate this product.
Sincerely,
1. List at least five weaknesses in this refusal letter.
2. Outline a plan for writing a refusal to a request.
Buffer:
Reasons:
Bad news:
Closing:
The following letter refuses a consumer request for warranty service of a scuba diving computer used to monitor diving and decompression time.
Your Task. Analyze the message. List its weaknesses and then outline an appropriate writing plan. If your instructor directs, revise the message. A copy of this message is provided at www.meguftey.com for revision online.
Current date
Ms. Monica Soto
430 Bayou Vista Boulevard
Galveston, TX 77551
Dear Ms. Soto:
It is impossible for us to calibrate your Scuba Max XL diving computer, as requested in your letter which I have before me.
You acknowledge that you have used the product successfully off the Barrier Reefs in Australia and that you like its compact size and easy-to-read digits telling you exactly how much air time remains. Unfortunately, your letter does not include an important piece of information. We do not know whether you purchased this product from one of our authorized dealers. You can call 1-800-439-4509 to find out.
Our most popular products are the Scuba Max, Aqua Lung, and Atomic Aquatics. They come with 24-month warranties. However, we have a policy that states very clearly that these products must be sold through authorized dealers. This is the only way we can be sure that customers receive proper presale and postsale assistance. If our products are sold through authorized dealers, we can restrict their use to trained and certified divers.
We regret that we cannot approve your request to calibrate this product.
Sincerely,
1. List at least five weaknesses in this refusal letter.
2. Outline a plan for writing a refusal to a request.
Buffer:
Reasons:
Bad news:
Closing:
Explanation
Verified
Verified
Weaknesses:
1) active voice is used rat...
Essentials of Business Communication 8th Edition by Mary Ellen Guffey
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