Essentials of Business Communication 8th Edition by Mary Ellen Guffey

Exercise 36

Ethical Issue: You work for a large corporation with headquarters in a small town. Recently, you received shoddy repair work and a huge bill from a local garage. Your car's transmission has the same problems that it did before you took it in for repair. You know that a complaint letter written on your corporation's stationery would be much more authoritative than one written on plain stationery. Should you use corporation stationery? (Obj. 1)