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Essentials of Business Communication 8th Edition by Mary Ellen Guffey
Edition 8ISBN: 978-0324588002Essentials of Business Communication 8th Edition by Mary Ellen Guffey
Edition 8ISBN: 978-0324588002 Exercise 35
Your Task. Revise the following statements to imply the bad news. If possible, use passive-voice verbs and subordinate clauses to further de-emphasize the bad news.
Direct refusal: We cannot send you a price list, nor can we sell our lawn mowers directly to customers. We sell only through authorized dealers, and your dealer is HomeCo.
Implied refusal: Our lawn mowers are sold only through authorized dealers, and your dealer is HomeCo.
Unfortunately, we find it impossible to contribute to your excellent and worthwhile fund-raising campaign this year. At present all the funds of our organization are needed to lease equipment and offices for our new branch in Hartford. We hope to be able to support this commendable endeavor in the future.
Direct refusal: We cannot send you a price list, nor can we sell our lawn mowers directly to customers. We sell only through authorized dealers, and your dealer is HomeCo.
Implied refusal: Our lawn mowers are sold only through authorized dealers, and your dealer is HomeCo.
Unfortunately, we find it impossible to contribute to your excellent and worthwhile fund-raising campaign this year. At present all the funds of our organization are needed to lease equipment and offices for our new branch in Hartford. We hope to be able to support this commendable endeavor in the future.
Explanation
Verified
Verified
We have your fresh fruit baske...
Essentials of Business Communication 8th Edition by Mary Ellen Guffey
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