Essentials of Business Communication 8th Edition by Mary Ellen Guffey

Exercise 24

You have seen that many definitions for professionalism exist. Recently, an opportunity to practice your research skills has arisen when your boss was invited to make a presentation to a group of human relations officers. He asked you and a small group of fellow interns to help him find articles about professionalism, soft skills, social intelligence, and other interpersonal qualities.
Your Task. As a team, divide your research in such a way that each intern is responsible for one or two search terms, depending on the size of your group. Look for articles with definitions of professionalism, business etiquette, civility, business ethics, social skills, soft skills, and social intelligence. Find at least three useful articles for each search term. If you get bogged down in your research, consult with a business librarian on campus or report to your instructor. After compiling your findings, as a team, present your annotated works-cited list in an informational memo report to your boss, Ted Rollins.