Essentials of Contemporary Management 7th Edition by Gareth Jones,Jennifer George

Exercise 18

Think of an organization that has provided you with work experience and the manager to whom you reported (or talk to someone who has had extensive work experience); then answer these questions:
How attuned are the managers in the organization to the need to increase efficiency, quality, innovation, or responsiveness to customers? How well do you think the organization performs its prime goals of providing the goods or services that customers want or need the most?