Management 14th Edition by Leslie Rue,Lloyd Byars ,Nabil Ibrahim

Exercise 29

Effective Listening
Are you an effective listener? Ask a peer that you communicate with regularly and who you know will answer honestly to respond yes or no to these 10 questions. Do not answer the questions yourself. We often view ourselves as great listeners when, in fact, others know that we are not.
1. During the past two weeks, can you recall an incident where you thought I was not listening to you?
2. When you are talking to me, do you feel relaxed at least 90 percent of the time?
3. When you are talking to me, do I maintain eye contact with you most of the time?
4. Do I get defensive when you tell me things with which I disagree?
5. When talking to me, do I often ask questions to clarify what you are saying?
6. In a conversation, do I sometimes overreact to information?
7. Do I ever jump in and finish what you are saying?
8. Do I often change my opinion after talking something over with you?
9. When you are trying to communicate something to me, do I often do too much of the talking?
10. When you are talking to me, do I often play with a pen, pencil, my keys, or something else on my desk?
Use your peer's answers to grade your listening skills. If you received 9 or 10 correct answers, you are an excellent listener; seven or eight correct answers indicates a good listener; five or six correct answers means you possess average listening skills; and less than five correct answers is reflective of a poor listener. The answers most often given for effective listeners are (1) no, (2) yes, (3) yes, (4) no, (5) yes, (6) no, (7) no, (8) yes, (9) no, (10) no.
Source: From Tom D. Lewis and Gerald Graham, "7 Tips for Effective Listening." This excerpt was reprinted with permission from the August 2003 issue of Internal Auditor , published by The Institute of Internal Auditors, Inc., www.theiia.org.