Operations and Supply Chain Management 14th Edition by Robert Jacobs,Richard Chase

Exercise 6

Currently, relatively few customers (less than ½ percent) order the Crunchwrap Supreme. What would happen if the restaurant ran the sale, demand jumped on the Crunchwrap Supreme, and 30 percent of the orders were for this item? Take a quantitative approach to answering this question. Assume that the Customer Service Champion never helps the Food Champions and that these two processes remain independent.